System depends entirely on how it's programmed AND using reliable devices, So no CHEAP TVs or CHEAP components. Cheap stuff like DIY Stuff sold at stores is not robust enough to communicate with a... See more
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See what reviewers are saying
We have have had this system for years, the previous owner installed it and also thought it was aweful. Initially, we had one of tire integrators in to straighten it out. They were expensive and usel... See more
Don’t ever let these people near your home. Never ever allow them to connect your TV through their home wrecking system. Thousands and thousands of dollars to keep it functioning. I’ve had enough and... See more
it really should be a zero. After many tech visits and programming, system could still not work reliably with Samsung TV and surround sound system. So gave up on that, deciding just to use the system... See more
Company details
About Control4
Written by the company
Control4 offers the ultimate home automation solution by making the products and systems you already have and use everyday, work together. By integrating everything from lighting control, music, home theater, climate control, security—even iPads, iPhones and Android smartphones and tablets—a smart house by Control4 creates personalized experiences that enhance your life and provide added comfort, savings, convenience, and peace of mind.
Start small by automating just your family room or home theater. Or go big with whole-home automation. Control4 is built to grow as you go. No matter what the application, the experience is unforgettable and you'll wonder how you ever lived without home automation.
Start small by automating just your family room or home theater. Or go big with whole-home automation. Control4 is built to grow as you go. No matter what the application, the experience is unforgettable and you'll wonder how you ever lived without home automation.
Contact info
11734 S. Election Road, 84020, Salt Lake City, United States
- control4.com
1.6
Bad
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall satisfied but no Android music stream compatibility
I am overall satisfied with the experience so far. but unavailability of compatibility to stream music from Android devices is the biggest let down for me. Until Android support comes in, it will be 3 star for me
October 22, 2021
Unprompted review
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
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The Control4 remote works pretty well…
The Control4 remote works pretty well except that changing channels sometimes requires a couple of tries. Installer said maybe the nodule on the receiver needs to be moved so I will tend to that later.
October 22, 2021
Unprompted review
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
In general I like this remote
In general I like this remote, I wish there was a way to go back to the previous program, I have to use the old remote to do this, we have comcast
October 22, 2021
Unprompted review
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
Home Automation has its pros and cons
I had a professional install our system. The Phillips Hue Integration has not been the best and the the continuous driver updates and such, it is a real pain as all vendors want to provide automation so it seems there is always a conflict. I suppose more time has to be given to manage the system. Things do work but they also tend to break a lot where I have to call my installer again to put things back together.
October 22, 2021
Unprompted review
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
Love the system
Love the system, but the service is very very poor. Once the technicians get here their great. But I'm not easwdwirh the service so far..
October 22, 2021
Unprompted review
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
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No service
We have tried reaching out multiple times for help setting this up. Our builder went through Rapture. We have called multiple times with no return call. I would love to enjoy the services but at this time it’s just sitting there.
October 22, 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Needs better resources
We like the system, but need better resources for troubleshooting. I don’t want to have to call the rep who installed every time something stops working properly.
October 22, 2021
Unprompted review
Reply from Control4
Hi there,
Thanks for taking the time to leave a review and some feedback! If you ever need help troubleshooting, you can always check out our help resource page here: https://help.control4.com/s/
In addition, if there is anything you need help with you can always reach our Customer Support Team at the link below.
ctrl4.co/tp-support
Thanks,
CH
The technician (Harry) came out when he…
The technician (Harry) came out when he promised and he enabled my access to the system.
No other work was done as I simply wanted access.
October 22, 2021
Unprompted review
Reply from Control4
Hi there,
Thanks for taking the time to leave a review and some feedback. If there is anything you need help with you can always reach our Customer Support Team at the link below.
ctrl4.co/tp-support
Thanks,
CH
Don’t do it
Don’t do it. House built in 2019, large home with media room that is used all the time. Nothing but problems. Service ? Wish we had been told/warned that service is not available on weekends. The system crashes every 2 weeks, always before a weekend. Ready to watch a movie or a Blueray …nope, no audio or light switches on the wall do not work.
October 20, 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
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We wasted over $30k on Control4 …
We spent over $30k on a complete Control4 home automation system 2 + years ago and became so frustrated with the system we recently decided to fully remove it. Every minor change or problem required that we schedule an in person technician and pay about about $500. We had tech visits on average every 4-6 weeks. We became so tired of the tech visits we simply stopped trying to fix the system.
Just to mention a few specifics; the gate intercom takes so long to load it is not worth using (sometimes it works and sometimes it doesn’t), the security cameras were inferior quality and also took so long to load we often gave up trying to view them, the video playback interface looks like it is from the 1990s, the audio/video matrix worked ok for the first few months but would not recognize the TV remotes within a few weeks after each tech visit, and the main Control4 app was generally slow and unresponsive ( particularly when we opened the app while not at home)
On a positive note, the lighting and hvac controls worked fairly well (when the app would open).
We are now trying to resell the individual components on ebay to recoup at least a small amount of the investment. Total waste of money.
September 27, 2021
Unprompted review
Reply from Control4
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly, if it's not too late! If you leave your contact information at the link below, our Customer Advocacy Team can reach out to you and help resolve any issues you may be having!
ctrl4.co/tp-support
Thanks,
CH
not working properly
The system is way too complicated. Intercom doesn't work on iPad. Video on Intercom doesn't work with Pixel 5. Shades do not operate. Every little change needs to be made through authorized center, who will ask you for passwords and once wifi password change you will need professional again. Mine is charging $500 for just arriving to the house.
What a joke Control4 responding to the public Trustpilot review. First I don't see any way how to respond.. and second I sent numerous emails to Control4 and getting reply was like pulling a teeth
September 9, 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Your app needs to be updated…
Your app needs to be updated dramatically. You have to make it as easy to use and integrated with other services (like Spotify) as the mass market products (like Sonos or Nest).
August 13, 2021
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback, we appreciate you taking the time to help us improve. If you aren't on the latest version of the operating system, (OS3) we'd suggest you do that, including the new mobile app for OS3, as well as keeping your eyes peeled for upcoming updates since we're constantly working to integrate requested features and improve functionality.
If there is anything we can assist you with, please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
The house we bought came with a system
The house we bought came with a system. It has never worked right they’ve charge us $10k and it still doesn’t do simple things like turn off the alarm or answer the bloody DS2 doorbell.
August 4, 2021
Unprompted review
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
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Service issues
Service issues. Never ending problems. We do not have any service person in Vijayawada, Andhra Pradesh, India. App is not working from yesterday evening, couldn't switch off lights in one room as there is no control pad installed in that room. Need to wait for 2-3 days for service person even for small issues.
July 14, 2021
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
still much more to improve with other…
still much more to improve with other parties integration.
July 13, 2021
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
We are very disappointed with the…
We are very disappointed with the control4 system, and would not order again in the future. We have to rely on a service engineer in order to update the system, fix any errors, reset the system, add components and do any general maintenance. This is a huge disappointment, and I would definitely not have gotten this if we knew that we couldn't do anything on our own.
July 12, 2021
Reply from Control4
Hi there,
Thanks for taking the time to leave us a review and feedback! We're sorry to hear that you're disappointed with your system, and we would love to try and help! You can reach our Customer Support Team by leaving your contact information at the link below so they can reach out to you and discuss your system.
ctrl4.co/tp-support
Thanks,
CH
We are having teethig problems
We are having teethig problems, intermittent stalling issues, we have a home cinema and it controls the gates, it works sometimes and sometimes it doesnt. when it works its great.
July 12, 2021
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve.
If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
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Not Total Familiar
I am still getting used to this service. Sometimes it feels a little cumbersome and slow but maybe it is just me. Check back with me at Christmas time.
Second owner of this system that we inherited with our home purchase.
July 11, 2021
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve.
If you need help learning how to use your new-to-you system, you can check out the guides at this link: https://help.control4.com/s/
If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
Terrible
When we bought our home the Control4 worked perfect. We hired someone from spectrum to change our system to our new Wi-Fi. They were unable to reconnect system. We paid a fortune and they never got it to work!
July 10, 2021
Reply from Control4
Hi there,
Thank you for the review and the helpful feedback. We appreciate you taking the time to help us improve. We are sorry to hear that this has been your experience so far, and we would like to help get things working correctly! If you could leave your contact information at the link below so our Customer Advocacy Team can reach out to you that would be great!
ctrl4.co/tp-support
Thanks,
CH
Pretty nice when it is working
Pretty nice when it is working! Any interruption of internet access brings the whole system down. We had problems with devices changing IP addresses, which also brings the whole system to a halt. The remotes we got with the systems are mostly useless because of dim displays making it hard to see what functions we are using. The app on my ipad is far easier, and therefore more useful.
July 10, 2021
Reply from Control4
Thank you for the review, we appreciate you taking the time to help us improve. If there is anything we can assist you with please let us know at the link below.
ctrl4.co/tp-support
Thanks,
CH
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