Tried to order a `Japanese kitchen knife the website is not fit to use tried to put in my uk postcode which it refused to accept and would not let me contact them with my e mail very clunky setup to o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... See more
Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... See more
Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for deliver... See more
3.0
Average
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value and fast delivery times
Great value and fast delivery times. Thank you very much for a pleasant online shopping experience.
December 10, 2020
Unprompted review
Good product, good delivery
The website had some great offers and the delivery time was superb. Glasses were intact, very well wrapped. Product as described.
December 6, 2020
Unprompted review
Fast delivery. Great product
Fast delivery. Just what I ordered and as expected. I have had one for nearly 40 years! This is for my daughter!! Fabulous price too!
December 4, 2020
Unprompted review
Stylish
Stylish , excellent quality large white wine glasses. Long stem giving elegance . Quick delivery , well packaged. Will be ordering again
December 4, 2020
Unprompted review
Worse customer service ever (Order ET101964360)
Worse customer service ever. They are not answering their phone anymore. Delivery is delayed for 2 weeks minimum without any prior notice. I do not recommend this company to anyone. Not professional at all. I have sent a request for a refund but they are not responding.
December 4, 2020
Unprompted review
Reply from Cookwarestore
Dear customer,
Thank you for your review of Cookwarestore. We are sorry to hear your experience with us has not been positive so far. Our apologies for this inconvenience and the delay that has occured with your order. Due to the ongoing global situation in regards to Covid-19, our suppliers have been experiencing some delays. We are very sorry that your order has been affected by this.
As we are experiencing some of the busiest times of the year, we cannot get to every customer on the phone as quickly as we would hope to do. Our apologies that you have had to wait to speak to one of our colleagues on the phone. We have now been able to cancel your order and your full refund is now on its way to you.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Good, positive experience
Bought this for Christmas present for our daughter in law, who lives on a Scottish island. Had to pay a little extra, but the item arrived promptly and we were kept updated throughout the process. Would recommend this company.
December 1, 2020
Unprompted review
WMF Multi Function Wok Arrived Promptly
It arrived super fast considering the Covit19 situation, extremely happy with the quality of the WMF wok, it's the cheapest on line.
November 30, 2020
Unprompted review
Very positive experience all round
Very positive experience all round. Would definitely buy from them again.
November 26, 2020
Unprompted review
Recommend this company very highly
November 26, 2020
Unprompted review
Service as expected
No issues. Quick delivery. Product as advertised.
November 22, 2020
Unprompted review
Unimpressed so far!
Having given my home address - which was confirmed - and it matched the billing address - the expensive product was delivered to the wrong address! The website promised delivery on Monday 16th November - and the couriers changed that delivery to Thursday 19th November! I appreciate these are unusual times - however - delivering to the wrong address is very poor indeed. I needed this pan as a gift for a wedding present tomorrow! Totally unimpressed.
November 20, 2020
Unprompted review
Very misleading website. Does not ship from UK.
Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for delivery. Shows up on tracking as dispatched but courier company have not received item after 3 days. Avoid this seller unless you don't mind waiting a long time for your item to arrive from Holland. Rubbish customer service response to complaint.
November 16, 2020
Unprompted review
Great price & swift delivery
Great price for this item which was delivered very quickly
October 30, 2020
Unprompted review
High quality retailer
I was really surprised by high quality standard of Etrias and their delivery system.
I received email when delivery was dispatched and another email confirming one hour time range of delivery.
Products came safely packed in branded Etrias box.
October 28, 2020
Unprompted review
Great customer service
Great customer service, the representative responded promptly to my enquiries.
Pressure cooker arrived on time (UK).
October 25, 2020
Unprompted review
Delivery time was too long
Product got here in excellent condition but it took AGES to arrive! That’s the only reason for my lower score. They said ‘x days to despatch’ which was true - but delivery was much much longer!
October 24, 2020
Unprompted review
The website was easy to use
The website was easy and straightforward to use. The delivery was within the timescale quoted. Just a pleasant experience, really.
October 19, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.