Cookwarestore Reviews 

163
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I’ve made several orders - however, a box of items arrived damaged & missing items. I am still trying to get a refund for the missing items and reimbursed for the fees charge to deliver the missing... See more

Rated 1 out of 5 stars

Tried to order a `Japanese kitchen knife the website is not fit to use tried to put in my uk postcode which it refused to accept and would not let me contact them with my e mail very clunky setup to o... See more

Rated 5 out of 5 stars

Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... See more

Rated 5 out of 5 stars

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... See more


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3.0

Average

TrustScore 3 out of 5

163 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(163)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Delivery time was too long

Product got here in excellent condition but it took AGES to arrive! That’s the only reason for my lower score. They said ‘x days to despatch’ which was true - but delivery was much much longer!

October 24, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent product and seller

Excellent product and seller, very safe reliable double-boxed packaging, super fast delivery, all very good. Highly recommended seller. The "Le Creuset" 31cm Signature oval casserole is exactly what I needed, and the price here was extremely attractive. The casserole is slightly heavy to handle, but it compensates for it in many other ways. I use it every week to cook chicken in the oven, in order to reduce spillovers. It is the perfect size for chicken, and it comes out crispy and tender in an hour. Many thanks

October 12, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service, Premium product,Best price, Prompt delivery.WHATS NOT TO LIKE..Keep it up I will certainly use your shop again and again.

October 12, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I ordered an item on Wednesday, hoping it would arrive by Saturday for my husbands birthday. It actually arrived on Friday. Customer service were great, call answered quickly and dealt with my query.

October 8, 2020
Unprompted review
Rated 5 out of 5 stars

Broken glass claim

The broken glass complaint was solved perfectly, great communication and customer service ... I can definitely recommend this store

October 2, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a set of wine glasses which arrived promptly. Unfortunately one was broken. However, Etrias customer services were fantastic. It was easy to get through on the phone and they were very polite and apologetic. I needed to email them a photo of the broken glass and my email exchange with them was very straightforward, with very quick response time. A new glass arrived within days. I wouldn’t hesitate to order from them again.

October 1, 2020
Unprompted review
Rated 4 out of 5 stars

Excellent price and quick delivery.

A few problems with ordering via paypal. My payment went through but was not showing on Etrias as paid. Had to make phone call to try and find out what was going on. The next day the payment had been refunded so had to repeat the order and payment process.
The item came super quickly and was a good price. Wish that there had been some packaging as it came in the retail box only and has a small dink in the back of the bin. I would order from this retailer again.

September 12, 2020
Unprompted review
Rated 5 out of 5 stars

Cast iron pan from Cookwarestore

I found Cookwarestore/Etrias supplies the pan I wanted. From there on every part of the order was processed smoothly and efficiently. My new pan arrived quickly and in perfect order. Not the cheapest but fantastic quality item. Saving up for my next purchase!

September 12, 2020
Unprompted review
Rated 2 out of 5 stars

Fell at final hurdle

Bought a (very expensive) Peugeot salt mill as one of a pair with the Peugeot pepper mill. It put out hardly any salt so I made a complaint and was sent a new mill. Same problem with the replacement. Cookwarestore refunded me for the salt mill but wouldn’t accept the pepper mill back as it had been used, which leaves me having to find a new pair of salt and pepper mills and footing the bill for the Peugeot pepper mill. Not acceptable really.

September 2, 2020
Unprompted review
Rated 5 out of 5 stars

Fast delivery, quality item

I was looking everywhere for a Lodge cast iron pan & found this store and I'm glad I ordered from here. Delivery was fast and the pan was just as described.

August 31, 2020
Unprompted review
Rated 3 out of 5 stars

Very poor packaging

August 27, 2020
Unprompted review
Cookwarestore logo

Reply from Cookwarestore

Dear Alex,

Thank you for your review of Cookwarestore. We are sad to hear that your order arrived in poor packaging. Our apologies for the inconvenience.

We do hope that the items you ordered were delivered without any damages. If this is the case, please let us know. You can contact us through our Customer Service line or send us an e-mail. We are happy to help you with any complaints you might have.

If there is anything else we can do for you, please let us know.

Kind regards,
Etrias Customer Service

Rated 5 out of 5 stars

Multi-Functional Wok WMF Macao 36 cm (4-Piece)

the product we purchased Multi-Functional Wok WMF Macao 36 cm (4-Piece), we have used already 3 times in the past 10 days since it got delivered and it has been amazing so far. this product we can say as a family was money well spent on a superior product. excellent product. we will be recommending this product to many of our family members as well our friends as well.

August 26, 2020
Unprompted review

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