We are dutchies, living in Germany and love Coolblue for transparency, real good webshop (compare possibility!) and a man is a man, a word is a word. (if that translates ...) Very happy with our Wisb... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The best experience I had for a while with a e-shopping website, good price, easy navigation on site, a very quick and clear logistics process. I highly recommend and will use Coolblue.de
Very quick delivery and a great service. They gave me a 1 hour window in the morning on the delivery day and called about 20 minutes before they arrived. The delivery guys were super friendly as well.... See more
I have bought 2 different type of products in the last couple of months. A washing machine and a fridge. In both cases, the order was placed, payment done and a direct confirmation (per email)... See more
Company replied
Company details
Written by the company
Coolblue ist der kundenfreundlichste Elektronikhändler in den Niederlanden und Belgien und seit 2020 auch in Deutschland aktiv. Wir helfen dir das beste Produkt für dich zu finden, von Smartphones und Laptops bis hin zu Waschmaschinen und Fernsehern. Was uns besonders macht, ist unser Service. Wir machen fast alles selbst – mit unserer Website, der App, unserem eigenen Kundenservice, unseren Logistikzentren, unserem Liefer- und Installationsservice und unseren Stores. Das bedeutet: Wir liefern schnell, zuverlässig und planbar – auch Haushaltsgroßgeräte und Fernseher schon am nächsten Tag. Coolblue. Alles für ein Lächeln.
Contact info
Bonner Str. 203h, 40589, Düsseldorf, Germany
- 0211 819 735 55
- kundendienst@coolblue.de
- coolblue.de
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very satisfied with the Customer Service, very professional and friendly
I was very satisfied with the Customer service which I called 3 times in 2 days, the order was easy and fast, the delivery was one day late but I was informed about.
I got support even in English because I don't speak German, I got a voucher for the delay in delivery, so I recommend the company to anybody in case of requesting my opinion.
Fast delivery and friendly staff.
Fast delivery and great service 👌
Fast delivery and great service 👌
Reasonable price, fast delivery
- High quality products
- User-friendly website
- Easy payment
- Fast shipping
Zjov
The item came within 24 hours while everyone else made me wait for a month.
Top ->recommend!
2nd purchase with Coolblue, price was fair and all was quick & efficient.
Thank you! ;)
Lowest price, quickest delivery!
Placed my order on Friday and the delivery was made on Tuesday. Very easy to navigate the website and also to place an order. And last but not least - lowest price I could find on the internet. Very happy with my purchase, I recommend
Fast and excellent shipping
Fast and excellent shipping ! I suggest buying from them!
Great service
Bought a dyson vacuum cleaner and it was the best experience. Firstly I was worried about delivery's length, because it was promised in the next day and it was different region of Germany. But everything went smoothly without any delay. I am really happy with the service and there is nothing to complain about.
It's like what it should like!
I had zero issues with Coolblue so far!
Purchase was cool
Purchase was cool, it offers 30 days returns and 2 years warranty on all products.
Very nice design and easy to use
Very nice design and easy to use. Also the material is high quality and hope we have a great journey with it
Great service and support + quick…
Great service and support + quick delivery = My recommendation. Thank you!
Initially
Initially, I was confused about them. Moreover, I placed a wrong address. But, their service center supported me intasntlay and corrected it.
Their delivery timing was also accurate and smooth.
Strongly recommended.
TOP!!!TOP!!!TOP!!!
Fast delivery…will surely use your…
Fast delivery…will surely use your service again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








