Coolblue Reviews 20,531

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

We are dutchies, living in Germany and love Coolblue for transparency, real good webshop (compare possibility!) and a man is a man, a word is a word. (if that translates ...) Very happy with our Wisb... See more

Rated 5 out of 5 stars

The best experience I had for a while with a e-shopping website, good price, easy navigation on site, a very quick and clear logistics process. I highly recommend and will use Coolblue.de

Rated 5 out of 5 stars

Very quick delivery and a great service. They gave me a 1 hour window in the morning on the delivery day and called about 20 minutes before they arrived. The delivery guys were super friendly as well.... See more

Rated 3 out of 5 stars

I have bought 2 different type of products in the last couple of months. A washing machine and a fridge. In both cases, the order was placed, payment done and a direct confirmation (per email)... See more

Company replied

Company details

  1. Electronics Store

Written by the company

Coolblue ist der kundenfreundlichste Elektronikhändler in den Niederlanden und Belgien und seit 2020 auch in Deutschland aktiv. Wir helfen dir das beste Produkt für dich zu finden, von Smartphones und Laptops bis hin zu Waschmaschinen und Fernsehern. Was uns besonders macht, ist unser Service. Wir machen fast alles selbst – mit unserer Website, der App, unserem eigenen Kundenservice, unseren Logistikzentren, unserem Liefer- und Installationsservice und unseren Stores. Das bedeutet: Wir liefern schnell, zuverlässig und planbar – auch Haushaltsgroßgeräte und Fernseher schon am nächsten Tag. Coolblue. Alles für ein Lächeln.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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Rated 5 out of 5 stars

Zjov

The item came within 24 hours while everyone else made me wait for a month.

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Lowest price, quickest delivery!

Placed my order on Friday and the delivery was made on Tuesday. Very easy to navigate the website and also to place an order. And last but not least - lowest price I could find on the internet. Very happy with my purchase, I recommend

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Bought a dyson vacuum cleaner and it was the best experience. Firstly I was worried about delivery's length, because it was promised in the next day and it was different region of Germany. But everything went smoothly without any delay. I am really happy with the service and there is nothing to complain about.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Very fast

Very fast. I received my order in 3 days. Perfect.

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

Initially

Initially, I was confused about them. Moreover, I placed a wrong address. But, their service center supported me intasntlay and corrected it.
Their delivery timing was also accurate and smooth.
Strongly recommended.

August 2, 2022
Unprompted review

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