We are dutchies, living in Germany and love Coolblue for transparency, real good webshop (compare possibility!) and a man is a man, a word is a word. (if that translates ...) Very happy with our Wisb... See more
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The best experience I had for a while with a e-shopping website, good price, easy navigation on site, a very quick and clear logistics process. I highly recommend and will use Coolblue.de
Very quick delivery and a great service. They gave me a 1 hour window in the morning on the delivery day and called about 20 minutes before they arrived. The delivery guys were super friendly as well.... See more
I have bought 2 different type of products in the last couple of months. A washing machine and a fridge. In both cases, the order was placed, payment done and a direct confirmation (per email)... See more
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Company details
Written by the company
Coolblue ist der kundenfreundlichste Elektronikhändler in den Niederlanden und Belgien und seit 2020 auch in Deutschland aktiv. Wir helfen dir das beste Produkt für dich zu finden, von Smartphones und Laptops bis hin zu Waschmaschinen und Fernsehern. Was uns besonders macht, ist unser Service. Wir machen fast alles selbst – mit unserer Website, der App, unserem eigenen Kundenservice, unseren Logistikzentren, unserem Liefer- und Installationsservice und unseren Stores. Das bedeutet: Wir liefern schnell, zuverlässig und planbar – auch Haushaltsgroßgeräte und Fernseher schon am nächsten Tag. Coolblue. Alles für ein Lächeln.
Contact info
Bonner Str. 203h, 40589, Düsseldorf, Germany
- 0211 819 735 55
- kundendienst@coolblue.de
- coolblue.de
4.4
Excellent
21K reviews
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This is really the best online store…
This is really the best online store that I had ever used. Next day delivery without fail, decent product selection, good prices, useful buying guids on their catalog that help explain the different product categories, and above all, fantastic costumer service - I had a representative talk to me for half an hour to help me choose the most suitable dishwasher model and a laptop exchanged no questions asked because I ordered the wrong type of keyboard. A small but great feature on the website is the "call me back", that allows you to leave your number and get a call from a representative when they are free (from my experience, within half an hour or less) so you don't have to wait on the phone listening to horrible waiting room music. They also provide installation services for the more complicated appliances for a small extra fee. In short - a model store.
April 19, 2023
Unprompted review
Really nice headphones
Really nice headphones.
Good relation price-quality.
April 10, 2023
Unprompted review
The workers who installed my…
The workers who installed my waschmachine were decent and kind. So, I have an willing to re-buy house appliance products from cool blue, when I need something.
February 25, 2023
Unprompted review
The fastest delivery on earth 🤯
The fastest delivery on earth 😂
And with quality ✌️
February 24, 2023
Unprompted review
Very fast delivery.
Very fast delivery.
Still need to check the purchase but it was delivered the next day, full and without any obvious damage
February 20, 2023
Unprompted review
outstanding
Exceptional. I ordered just a gaming mouse (secon one in three years) both times within 24 hours the package arrived without express shipping. Process was easy. I wasn't forced to create yet another user account.
I really liked both my experiences with coolblue
February 21, 2023
Unprompted review
fast service
February 17, 2023
Unprompted review
Super store
Super store, only one with next day delivery. Product was slightly more expensive than the competition but,.as I said, nothing beats next day delivery
February 13, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First purchase and last
Order until 23-59 recive next day doesn't work. Price on JBL headphones was same as other shops. Ordered here because of next day shipping. 5 days passed and i still didnt recieve my purchase.
January 30, 2023
Unprompted review
Reply from Coolblue
Hi Max,
Pretty annoying that you still haven't received your order. Especially since you've order because of our fast delivery. Unfortunatly, we can't control the whole shipping process and rely on our deliverypartner DHL for that. It is, however, possible, that a parcel is delayed. I'm sorry that your parcel is caught in the delay.
I would like to look into your order to see how I can help you and make sure that you'll get your order as soon as possible. I will therefore sent you a contact for and hope that you'll reply. I'm sure we can find a solution.
Thank you for your coöperation and reply!
With a smile,
Eliza from Coolblue
Great company
Great company! Ordered from Germany, and it arrived in just some days with Perfect quality.
October 2, 2022
Unprompted review
Beware of predatory price practises
Beware of predatory price practises.
On Saturday phone on their website costed 329 €. On Monday in store same phone had price set to 449€. Staff when asked why price has changed so drastically could not answer the question. More so, when we checked price on their computer, their internal price was set to 399€, while in google you can still see it being displayed for 329€.
I understand that prices can vary, but changing price for 120€ higher in 2 year old smartphone market is outright predatory. In 449 price range you get completelly different phones than in 329€.
January 29, 2023
Unprompted review
Reply from Coolblue
Hello Dariusz, that prices change so much is really rare, but not impossible. The employees in the store, could not give you any information about the price development, because they do not decide this. But of course I understand your disappointment that it has become so much more expensive and you probably did not buy it, although you were looking forward to it. Keep an eye on the prices, just as quickly items can become cheaper again. Love, Samir from Coolblue.
Not getting a refund after getting delivered the wrong product
I bought Apple AirPods Pro 2 in used condition for a good price. Unfortunately they sent me the wrong product (I received Apple AirPods 3 instead), so I sent them back. Should be easy as that, but after a few weeks they told be my return arrived empty at their facility. They then started an investigation with DHL and told me that they would refrain from compensating or returning me my money. You can even see in the DHL tracking that they damaged the package and had to repackage it, which is most likely when it was stolen/lost. But Coolblue just refuses to give me any compensation now, even though they sent me a wrong product in the first place. I would not recommend anyone to buy here after this experience.
October 23, 2022
Unprompted review
Reply from Coolblue
Dear customer,
we want check your case and requested you contact details by trustpilot.
In case of a damage (return) parcel with lost goods we need to wait for a result from the DHL investigation before we can refund the money. We ask for your understanding.
Kind regard.
Johannes from Coolblue
super fast delivery
January 6, 2023
Unprompted review
Delivery issues
I ordered a washing machine off them. I picked out a delivery date and was told I'd get a 1-hour time slot send via e-mail the night before. I dind't get that e-mail so I called customer service to ask if they could tell me the shedule. The lady was really nice and promised to call me back half an hour later to tell me the delivery time. Four hours later I still hadn't heard back so I called again and the guy just said that his best guess is that the machine probably wouldn't arive today, wich is fine by the way! I know that things like this take time and there is always the possibility that things go wrong but I think a company that offers sheduled delivery and even bases their ad campaign off it should at least imform you that they can not stick to that agreement.. I took a day off work for this and am now really annoyed
Edit: thank you for taking care of it. Unfortunately I don’t think you fully understood what my issue was. It isn’t that I couldn’t wait for the machine to come it’s that I hab to take time off work to receive the machine. That’s why I scheduled it on that particular day and was annoyed when it fell through. I have to be at work tomorrow. What happens the delivery comes and I’m not home. Will I be charged?
January 6, 2023
Unprompted review
Reply from Coolblue
Hey S.,
Thank you for choosing Coolblue to buy your new washing machine! I can imagine that you were anxiously awaiting your purchase. Pretty disappointing to find out, that the delivery of your order is delayed. Our next day delivery is normally sceduled as promised, so I suspect that something went wrong with your visit.
To be able to pinpoint the problem, I would like to take a better look at your order. I've therefore sent you a contact request here on Trustpilot. Thanks for replying on the request!
I was able to reschedule your delivery appointment for tomorrow. Now it won't be long until your washing machine will be delivered!
With a smile,
Eliza from Coolblue
Coolblue.com is a reliable Store
Coolblue.com is a reliable Store. I have good experience with them. They have a good customer service and they delivered their product with care.
December 27, 2021
Unprompted review
Quick delivery and Cost efficient
The order with me in a day. I am very happy with fast and smooth process. Items were packed properly. The prices of the items are also minimal and I couldn’t get any cheaper from anywhere else.
December 22, 2022
Unprompted review
Best price on the Internet and very…
Best price on the Internet and very very quick delivery
December 20, 2022
Unprompted review
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