Cool Clobber Reviews 

252
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed an order for some curtains on Amazon and were supposed to be delivered two days later. I placed another order as it said problem with your order so I applied for prime for next day delivery..... See more

Rated 5 out of 5 stars

Nice quality and bold colours. Also was sent out for delivery within three days. Good service. A lot of discrepancies can arise re delivery but Hermes delivered two different ordered parcels that day... See more

Rated 5 out of 5 stars

I ordered a backpark for my 2 year old with reigns and the reigns did not arrive. I emailed twice and eventually got a reply to apologise. I have a new backback with reigns sent out for free and 20%... See more

Rated 1 out of 5 stars

Highly advise to avoid!!!! Ordered 2 single Xbox quilts for my children, received double fitting. Have tried to contact many times, received no response. To say customer service is poor is a complimen... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

We Are The Leading Online Supplier Of All Nightwear And Character Pyjamas. We Have The Best Pyjamas, Blankets, Backpacks, Accessories And Bedding Online.


Contact info

3.3

Average

TrustScore 3.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(252)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM SELLER- DO NOT USE!!!

I placed an order for some curtains on Amazon and were supposed to be delivered two days later. I placed another order as it said problem with your order so I applied for prime for next day delivery... 4 days later still waiting for the goods and seller hasn't responded to any of my emails. I've opened a fraudulent claim with my bank- SCAMMER SELLER DO NOT USE!!!!

February 9, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Highly advise to avoid!!!

Highly advise to avoid!!!! Ordered 2 single Xbox quilts for my children, received double fitting. Have tried to contact many times, received no response. To say customer service is poor is a compliment, my experience is it is non-existent. How they can be allowed to trade amazes me!

February 16, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Do not order goods from CoolClobber

We ordered three products from Cool Clobber and only received two. We contacted Cool Clobber on the day that we received the two products to ask where the third item was. We did not get a reply. We e-mailed three more times and still did not get a response.
In the end we contacted our credit card company and they repaid us for the missing item.
On studying reviews for Cool Clobber are experience seemed common place as other customers had also not received goods and had also not been able to contact someone within Cool Clobber.
The customer service from this company is very poor and new customers should be very aware that if something goes wrong you cannot contact or speak to anyone about your problem.
It is nearly a month since we reported our issue and we still have not had any communication from Cool Clobber.
A very poor business.

December 24, 2021
Rated 1 out of 5 stars

No order from October- shocking customer service

I still haven’t received an order I placed on October for next day delivery. I chased it up numerous times and was eventually sent a link to Hermes that said it had been delivered (not next day) and signed for. Despite numerous requests I have not been provided with the signature so I can figure out if my parcel went to a neighbour.
The customer service attitude (when they bother to reply) has been “they say they’ve delivered it so you received it”. I’m shocked at the customer service, they often reply weeks later if at all.
I have given up trying to locate my order now and would never order from here again.

December 21, 2021
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service! Ordered girls bedding and slippers, recieved trainers not slippers and NO bedding. Emailed several times to customer services, messaged company on twitter - also no reply!

Still waiting to hear on when I will be receiving my items, if at all. Really disappointed.

November 21, 2021
Rated 1 out of 5 stars

Incomplete order and no refund

Ordered three items and only received two, despite the delivery email listing all three items. Emailed customer service who informed me that the missing item was no longer available and asked if I wanted a refund. I replied yes but didn’t get any refund after a few days. Emailed customer service again but no reply. Basically kept the money and no product. Very dishonest.

November 17, 2021
Rated 5 out of 5 stars

Really Cool Clobber.

Very professional company to deal with. I was able to purchase the three items I was looking for from them. Impressed with their service and communication. I also love the name Cool Clobber.

November 11, 2021
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look