I placed an order for some curtains on Amazon and were supposed to be delivered two days later. I placed another order as it said problem with your order so I applied for prime for next day delivery..... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nice quality and bold colours. Also was sent out for delivery within three days. Good service. A lot of discrepancies can arise re delivery but Hermes delivered two different ordered parcels that day... See more
I ordered a backpark for my 2 year old with reigns and the reigns did not arrive. I emailed twice and eventually got a reply to apologise. I have a new backback with reigns sent out for free and 20%... See more
Highly advise to avoid!!!! Ordered 2 single Xbox quilts for my children, received double fitting. Have tried to contact many times, received no response. To say customer service is poor is a complimen... See more
Company details
Information provided by various external sources
We Are The Leading Online Supplier Of All Nightwear And Character Pyjamas. We Have The Best Pyjamas, Blankets, Backpacks, Accessories And Bedding Online.
Contact info
The Showroom 1 Croft Street , SK14 1LH, Hyde, United Kingdom
- Customerservice@coolclobber.com
- coolclobber.com
3.3
Average
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The communication was great and the…
The communication was great and the item arrived so quick! Love it
July 18, 2021
Advertisement
Loved it
Loved it! Quick delivery, item was of great quality & exactly what I needed thank you
July 16, 2021
Very good and delivered very quickly…
Very good and delivered very quickly will order again 😀
July 14, 2021
Unprompted review
Advertisement
Excellent kids love the bags.
July 11, 2021
Unprompted review
Ordered from here as the delivery said…
Ordered from here as the delivery said 1-3 days and my neices birthday was on day 5 that is today...not only have I not yet recieved it, according to hermes havent even got my parcel yet. Furious is not the word...
July 10, 2021
Reply from Cool Clobber
Hi,
I have checked your order was sent out on time with Hermes and was successfully delivered by Hermes.
My apologises in behalf of courier services for any delays they experience but this is an issue on their behalf not ours as your roder was sent out on time.
In future please contact our customer service team if you experience any issue with your delivery;
customerservice@coolclobber.com
Kind Regards
Rosheen at Cool Clobber customer services
Lovely experience
Bedding was top quality my daughter really loved it , took an extra day but that's not coolclobbers fault I blamed my hermes because throughout coolclobber kept me informed genuinely a company that cares,I will be back I promise 😀
July 8, 2021
Unprompted review
Advertisement
BEST OF THE BEST
Ordered a pair of pjs for my son, excellent quality and value for money I definitely will be back I highly recommend
July 8, 2021
Unprompted review
Really excellent products and service
Really excellent products and service, my son loves his new Marvel backpack and batman canvas trainers. Would highly recommend, the delivery was a lot quicker than anticipated too. Thanks, cool clobber!
July 8, 2021
Bought a Harry Potter bag for my…
Bought a Harry Potter bag for my daughter, fantastic price and product she was extremely happy with it, she loved the style and so did her friends at school.
July 8, 2021
Unprompted review
Would use again
Items arrived fast and good quality, would definitely use again
July 8, 2021
Unprompted review
Advertisement
Paid for next day delivery
Paid for next day delivery, they didn’t arrive in time, had to disappoint my grandson! Will be seeking a refund of postage at least!!
July 5, 2021
Reply from Cool Clobber
Hi Melanie,
I am very sorry to hear your order did not arrive next day please contact our customer services and we will refund your shipping costs. I will be taking this up with our courier services as your order was dispatched next day delivery and on time on our end, we are sorry once again for the delay on your delivery.
Cool Clobber
Ordered 2 pairs of trainers only
Ordered 2 pairs of trainers only received the one pair. First time using cool clobber.
Sent out other pair as soon as I emailed
Very helpful via emails promt reply
July 4, 2021
Reply from Cool Clobber
Hi Lee,
I am very sorry for your missing item on your original order, I have checked this and you have been sent out the missing pair and the missing pair was delivered to yourself.
Hermes trackign for the missing pair:
T007ZA0020211587
Cool Clobber
Fantastic bags
My kids love their new bags my oldest can't wait to start back school already to show it off and my youngest just likes wearing it on her back.
July 2, 2021
Advertisement
overcharged
First of all I email you'll many times with no response. Second I was over charged my order was suppose to be 21.00 total with shipping and 29.00 was taken from my card I email several times with no response and the shoes were only 10.00 so I payed 3 times the order. Last for paying 19.00 for shipping it's been 3 weeks and I still havent received my order. I just know I will never order from you'll again
June 15, 2021
Unprompted review
Reply from Cool Clobber
Hi Debra,
I have checked your order and I can confirm this is an international order and the shipping was £11 and your item on top of this was £10 which brings your order to a total of £21. I have also checked and this is the amount you was charged you have not been over charged for your order and this order was successfully delivered tracking for PostNL is below:
LT872109154NL
Success Delivered
Cool Clobber
Didn’t have what I Originally wanted to…
Didn’t have what I Originally wanted to order which was a pair of Peter Rabbit sandals but I was emailed to ask what I’d like instead and I message back with the Peter Rabbit rucksack and wasn’t charged for extra it cost Very good service very good communication and fair in fixing my order.
June 15, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.