Cool Key West Reviews 198

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and helpful, making the rental process quick and easy. People frequently highlight the excellent service, noting the efficiency and seamless user experience from pickup to drop-off. Many also appreciate the well-maintained and clean condition of the products, which are described as top-notch and perfect for exploring the location. The convenient location and the availability of shuttle services are also frequently mentioned as significant advantages, contributing to a stress-free and enjoyable experience for consumers. Reviewers often express their satisfaction with the overall process, emphasizing the ease of getting around and the fun they had using the company's offerings.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick, efficient, and courteous... See more

Location

Customers consistently note positive experiences with the location. Many reviewers highlight the convenience... See more

User experience

Clients share positive opinions on user experience. Customers consistently describe their experience as... See more

Product

Reviewers express high satisfaction with the product. Customers consistently praise the equipment, describing... See more

Based on these reviews

Rated 5 out of 5 stars

We had an amazing experience renting an 8-seater EZGO golf cart from Key West while visiting via cruise ship! With only 5 hours on the island, this was by far the easiest and best way to get around. T... See more

Rated 5 out of 5 stars

We had such a great experience renting a golf cart! The entire process was easy in and easy out … no hassle, no waiting around, just smooth and efficient from start to finish. The staff was incredibly... See more

Rated 5 out of 5 stars

Reservations were easy to make. The cart was in good working condition and ready to go. The staff was so friendly and incredibly hard working. It was disappointing to have to wait in so many long line... See more

Rated 5 out of 5 stars

Associates were great to deal with, explained everything we needed to know. Show room of golf carts were in great shape and ready for business. Showed us about operation of starting, using brakes to... See more


Company details

  1. #9 of 22 best companies in Tour Agency
  2. #1 of 4 best companies in Boat Tour Agency
  3. #2 of 5 best companies in Bus Tour Agency
  4. #5 of 13 best companies in Sightseeing Tour Agency
  5. #2 of 3 best companies in Tourist Information Center

Written by the company

Plan your Key West vacation at Cool Key West, the premier Key West travel guide to hotels, restaurants, activities, tours and things to do in Key West.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome Sunset Cruise!

We had a great time on the sunset cruise! It may have been the highlight of our trip. The crew was welcoming, fun, funny and great to deal with. They were very interactive and they were very friendly. The food and drink was top-notch! What made it very relaxing was that the boat was not overcrowded like many we had witnessed before registering for this cruise. I would highly recommend booking this sunset cruise if you get the chance.

March 12, 2024
Rated 5 out of 5 stars

Highly Recommend

Talked to this Co. before arriving in Florida; they were very nice to deal with; when arriving in Key West, they kindly provided a shuttle for us. The 4 seater Golf cart was amazing and they also shuttled us back to the ship. Highly recommend.
RLH & BJH

March 11, 2024
Rated 5 out of 5 stars

Easy and quick check in

Easy and quick check in! Golf cart was in great condition. Return was fast. Walking distance from cruise port but they if wanted or needed they will shuttle to/from their location. Will definitely use them again.

March 18, 2024
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Rated 5 out of 5 stars

Great way to get around

Great way to get around and see Key West! Only drawback is trying to find parking as many sites are limited with respect to parking.

February 24, 2024
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Rated 4 out of 5 stars

Great Day on a Golf Cart

We had so much fun zipping around Key West on our 4-seater golf cart we rented from Hydro Thunder. Two of the best things were they picked us up where we were staying and the guy who checked us in. He gave us all kinds of local tips. He was a local himself and he was so very helpful. He even marked special places on a map. I only gave Hydro Thunder 4 stars because they failed to tell us their shuttle stopped at 6:00. We returned the cart at 6:30. However, it did save us a day of sore feet and aching backs walking the island. It was easy to find parking also. I would highly recommend Hydro Thunder for a golf cart rental but be aware that they close at 6:00 and you return the cart to a different location than where you pick it up.

February 15, 2024
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Rated 5 out of 5 stars

Our experience couldn’t have been better!

It was a very pleasurable experience renting from Cool Key West. They were extremely thorough checking us in, ensuring sure we understood the functions of the golf cart, explaining where we could park, and how to return the cart when our rental was complete. We highly recommend them for your rental.

February 8, 2024

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