Shipped 2 parcels internationally which went well and at a good rate but then when I went to ship again, they wanted me to send then ID through something called strip. NO. They have my email, credit c... See more
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See what reviewers are saying
Customer reps were always helpful. The packages were picked up on the set date and delivery estimates are on par with the service paid for. I think the cool parcel website can benefit from some upgrad... See more
I was extremely fortunate to find Coolparcel.com during my search for the best price to send documents to an overseas destination. Coolparcel's search engine brought me the best price from the largest... See more
I received my somewhat large package in a timely manner, and while I did not open it yet I suspect that it’s in good condition. It was dropped off at my front door as planned and I can’t believe that... See more
Company details
Written by the company
Search and compare shipping rates - book cheapest or fastest shipment online
Contact info
875N Michigan Ave. Suite 3950, 30611, Chicago, United States
- 8163016285
- info@coolparcel.com
- coolparcel.com
3.9
Great
583 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Shipping to Germany was SO easy!
Shipping to Germany was SO much easier than I expected! I will definitely use again!
August 31, 2023
I paid for 3-days shipping and it was…
I paid for 3-days shipping and it was delivered after 8 days.
October 17, 2023
Good customer service
October 13, 2023
Why was I charged next day pick up fee…
Why was I charged next day pick up fee when it got picked up three days later.
As of now package is not delivered and you are wanting a review?
October 13, 2023
You guys are awesome great price
You guys are awesome great price, pick-up was quick & easy, delivery was quick love love love it~! Thanks
October 16, 2023
Worked as advertised
October 11, 2023
Excellent service
October 13, 2023
Very affordable compared to regular…
Very affordable compared to regular UPS, USPS rates for overseas shipping, good website and excellent live customer support - thanks!
October 11, 2023
Great Service
Great service. Smooth delivery across border Canada to US. Easy online setup and tracking was good. Found the best price with this service. Arrived without issue.
October 11, 2023
Awesome work I’ll use again
October 8, 2023
Good First Experience!
Customer reps were always helpful. The packages were picked up on the set date and delivery estimates are on par with the service paid for. I think the cool parcel website can benefit from some upgrades. Also, I paid for updates on two orders and I’m only receiving updates for one. But all things considered, I think this is an excellent service and I’ll definitely be using it again.
October 11, 2023
Easy to order and pick up as scheduled…
Easy to order and pick up as scheduled and delivered within 6 days. Did very good job.
October 5, 2023
Missing a very important step from their international shipping procedure
This is the first time using their services.
I had a shipment going to Singapore with value around $4000. I selected UPS as courier, filled out all the necessary information and believed to be done setting the shipment up. Soon after I called Coolparcel for other information and I was casually told that for my shipment to be exported I must file an EEI form which is mandatory for the export of goods with value above $2500. If I did not call I would have never known of the need of the EEI filing and my shipment would have been rejected by Custom. To be noted is the fact that the UPS website provides the EEI filing which is missing from the Coolparcel website. To rectify the problem I spent a lot of time researching the proper procedure to prepare for the filing and had to contact UPS several times.
October 16, 2023
Unprompted review
From making the reservation for the…
From making the reservation for the pick-up to receiving the package was efficient and easy! I would use Coolparcel again and recommend it to other people!
October 6, 2023
Love this service!
This is the 4th or 5th time that I have used Cool Parcel to ship a package to my daughter who lives in Australia. It is quick, easy and a lot cheaper than booking directly with the various carriers. You have many options to choose from for shipping.
I am able to track the progress and filling out the forms for customs is easy.
I highly recommend this service to anyone who ships overseas. No hassles!
October 6, 2023
My package is still sitting here
My package is still sitting here, they still haven’t picked it up!
September 24, 2023
Highly Recommend
Quick and easy to set up account and get package shipped! Good service
October 4, 2023
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