Our funeral planner, was wonderful, she talked my husband and myself through what would happen from start to finish, some of which we had not thought about, very reassuring. When my mother passed aw... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Our Funeral Planner was very welcoming & made us feel very comfortable & relaxed. Guiding us through the options that were available. We were more than happy to arrange our plan with the Co-op who h... See more
Company replied
I took out a Co Op funeral plan on 13th May 2026. At the Newquay branch in Cornwall. From the moment I walked in Linda who's in charge gave me and my brother a nice hug which I thought was lovely. Li... See more
Company replied
We had a funeral on the 18th of May at 9:30am for my dearly beloved mother.. who we shall miss with all our hearts. The sadness of the day was eased by the respect shown and the professionalism of sta... See more
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4.6
Excellent
5K reviews
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Took a long time to get the documents…
Took a long time to get the documents which is worrying if they are this efficient now what will they be like when the day comes when my wife needs action. 5 to 10 days I was told
May 5, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Gary, thank you for taking the time to leave a review. I'm sorry to hear that your documents took longer than expected to arrive. I presume they've been delivered now, but if you would like to discuss anything further get in touch www.coop.co.uk/funeralcare/contact-us. We value your feedback. ^Take care, Becs
The family cannot thank
The family cannot thank you all enough
Pamela,Karen and Deirdre and staff at the co op funeral parlour in Walton Vale Liverpool
You helped us so much above and beyond
to ensure our mums celebration of her life was a beautiful day
From our first meeting and right throughout the organising you all showed us so much kindness and reassurance through a difficult time
Thank you so much
Geraldine & Trish & family
May 8, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Geraldine, thank you for your heartfelt words. Reviews like this go a long way for our teams and I'm so pleased to hear that Pamela, Karen, Deirdre and the team at Walton Vale funeral home in Liverpool were able to help you so much, making sure that your Mum's celebration of life was a beautiful day. Going above and beyond, showing that kindness and support is absolutely what we aim for. ^Take care, Becs
Compassionate & Caring
My uncle passed away peacefully this morning with our family by his side, and although we are completely heartbroken, I wanted to express our deepest gratitude to Nathan and Andy from Co-op Funeralcare.
From the moment they arrived, they treated my uncle with such incredible dignity, gentleness, and respect. They spoke to us so kindly, explained every step of the process, and gave us such reassurance that our uncle would be cared for properly. They took the time to listen to stories about his life, and it genuinely felt as though they saw him as a person, not just part of their job.
One moment that touched us deeply was the “pause for thought” before they took my uncle away. It was such a thoughtful and compassionate gesture, and something our family will never forget.
When I later went back into the room, I saw that they had carefully tidied everything, made his bed neatly, and left the room with so much respect and care. It absolutely melted my heart during one of the hardest moments of our lives.
Nathan and Andy showed such humanity, compassion, and professionalism, and we will always be grateful to them for helping us through such a painful day. Thank you both, truly.
May 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Michelle, thank you so much for taking the time to share such a moving and heartfelt review, especially at such a difficult time for you and your family.
We are truly sorry for your loss, and we’re deeply grateful that you entrusted us to support you following your uncle’s passing. It means a great deal to hear that Nathan and Andy were able to provide the care, compassion, and reassurance you needed in those first moments. Treating every person with dignity and respect is at the very heart of what we do, and your kind words beautifully reflect this.
We’re especially touched to hear how meaningful the “pause for thought” was for your family, as well as the care taken in leaving the room with such respect - these small but important gestures are something our colleagues take great pride in.
We know your kind words will mean a great deal to Nathan and Andy, and it’s truly appreciated to hear how much their support helped you during such a difficult time.
Thank you again for your kind words. ^Take care, Becs
A friendly service in a comfortable…
A friendly service in a comfortable setting. Very happy with my choice of plan and would recommend Co-op funeral care.
May 6, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Judith, thank you for taking the time to leave a review. It’s great to hear that you were happy with the plan chosen and the team provided such a friendly service. ^Take care, Becs
Reply from Co-op Funeralcare
Hi Susan, thank you for taking the time to leave a review. It's great to hear that you had such a positive experience and the team were helpful every step of the way. ^Take care, Becs
Birchington Branch
Birchington Branch - the staff were all very caring, supportive and helpful. They provided excellent help and guidance at every stage. Sarah was our main contact and she was exceptional - compassionate, supportive, understanding and very well informed, helping us through a complex situation. But all the staff, Karen and Vanessa too, were excellent. Vanessa conducted the funeral with the utmost dignity and respect, making a very difficult day more manageable. I can't thank the Birchington team enough.
December 5, 2025
Unprompted review
Reply from Co-op Funeralcare
Hello, thank you so much for taking the time to share your kind feedback about our Birchington team.
We're truly sorry for your loss, and we’re grateful that you chose us to support you during such a difficult time. It means a great deal to hear that you felt cared for and supported throughout, especially in what sounds like a complex situation.
Your kind words about Sarah will be especially appreciated - we’re pleased to know she was able to provide compassionate guidance and reassurance when you needed it most. It’s also lovely to hear your recognition of Karen and Vanessa, and that the funeral was conducted with such dignity and respect to help make the day more manageable for you and your family.
Providing thoughtful, supportive care at every stage is so important to us, and your feedback reflects exactly what our colleagues strive to deliver.
Thank you again for your heartfelt words. ^Take care, Becs
it were easy to do online
May 3, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi, thanks for taking the time to leave a review. It's great to hear that you found it easy to arrange your funeral plan online. ^Take care, Becs
Clear and easy to apply
May 23, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Janet, thanks for taking the time to leave a review. It's great to hear that you found it easy to arrange your funeral plan online, and that all the information you needed was clear. ^Take care, Becs
very helpful
May 12, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi, thanks for taking the time to leave a review. It's great to hear that you found the team to be very helpful. ^Take care, Becs
Marie and the team at the Moreton…
Marie and the team at the Moreton (Wirral) branch were genuinely supportive, extremely helpful and provided a truly excellent service.
They looked after us throughout the whole process and I would highly recommend them.
Russell Milner, and Family
May 18, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Russell, thank you for taking the time to share your kind feedback about Marie and the team at our Moreton branch.
We’re so pleased to hear that you found the team to be genuinely supportive and helpful throughout, and that they were able to provide excellent service during what we understand can be an important and challenging time.
Your recommendation means a great deal, and it’s reassuring to know that Marie and the team were able to look after you so well from start to finish.
Thank you again for your thoughtful words. ^Take care, Becs
All of my departed family have been…
All of my departed family have been laid to rest with the Co-op. The team in West Cumbria are 2nd to none. Never an issue with anything.
15th funeral plan purchased today for a family member!
May 21, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello, thank you so much for your continued trust and for taking the time to share your kind feedback.
We’re truly honoured to have been able to support you and your family over the years, and it means a great deal to hear such high praise for our West Cumbria team. Knowing that you’ve consistently felt well cared for and supported, with everything running smoothly, is exactly what our colleagues strive for every day.
Your loyalty and confidence in choosing us again, including for future planning, is greatly appreciated. It’s a privilege to be there for families both when support is needed and when making plans ahead.
Thank you again for your recommendation and kind words. ^Take care, Becs
Wonderful service from Ashtead
We used Co Op funeral care in Ashtead and they made a very difficult time so much easier with their thoughtfulness and care. The service we had was small and intimate and it could not have been more perfect - I know my dad would have been so happy with his goodbye. The whole team were wonderful but a special mention for Karen and Andrea who were just lovely, I felt so looked after and I knew my dad was being looked after too. Thank you so much, we are truly grateful x
May 20, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Sara, thank you so much for taking the time to share your kind words about our Ashtead team.
We are truly sorry for your loss, and we’re honoured that you chose us to support you during such a difficult time. It means a great deal to hear that the service felt so personal and fitting, and that it reflected the kind of goodbye your dad would have wanted.
We’re especially pleased to know that Karen and Andrea were able to provide the care, reassurance and support you needed - helping you feel looked after and confident that your dad was in safe hands.
Your feedback is greatly appreciated, and we’re so glad we could help make a challenging time a little easier for you and your family.
Thank you again for your kind words. ^Take care, Becs
Attentive people who understood our…
Attentive people who understood our needs.
May 13, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Richard, thank you for taking the time to leave a review. It's great to hear that the team understood your needs and you received such attentive support. ^Take care, Becs
Professional service
Having had 4 family members pass away in the last 3/4 years our local Denbeath funeral care office provided a professional service for our families so we want them to further provide the same service for another family member
May 21, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Malcolm, thank you for taking the time to share your experience with our Denbeath team.
We are truly sorry for the losses your family has experienced over recent years. It means a great deal to hear that the team have been able to provide consistent, professional support during such difficult times.
Thank you again for your kind words. ^Take care, Becs
Very caring
Very caring, kind, welcoming and friendly members of the team.
Very informative at making our decisions.
Overall very happy with the service provided.
May 15, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Michelle, thank you for taking the time to share your kind feedback.
We’re pleased to hear that you found our team to be caring, welcoming and supportive, and that they were able to provide clear and helpful guidance to support you in making your decisions.
It’s wonderful to know you felt well looked after throughout and that you were happy with the service provided.
Thank you again for your kind words. ^Take care, Becs
Staff member was very helpful and…
Staff member was very helpful and understanding when I had forgotten to take one of the identification papers with me!
May 15, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Barry, thank you for taking the time to leave a review. It's great to hear that you've received such helpful and understanding support from the team. ^Take care, Becs
Helpful friendly professionals
Helpful friendly professionals. They listened to what I wanted and arranged the same.
May 6, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Janet, thank you for taking the time to leave a review. I'm pleased to hear that you found the team helpful, friendly and professional, and that they took the time to listen and deliver exactly what you wanted. ^Take care, Becs
Quick and easy to arrange and great to…
Quick and easy to arrange and great to feel that the family won't have to worry about us.
May 20, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Janet, thank you for taking the time to leave a review. I'm pleased to hear that arranging everything felt quick and straightforward, and that it has given you peace of mind for the future. Knowing families feel reassured is so important to us. ^Take care, Becs
Helen the lady helping myself sort the…
Helen the lady helping myself sort the suitable funeral plan was very informative and very pleasant.
May 13, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Vivien, thank you for taking the time to leave a review. It's great to hear that you've received such helpful support from Helen, who was able to explain all your options before buying a funeral plan. ^Take care, Becs
Very professional to deal with
Very professional to deal with , all options explained and understood, price very competitive, courteous and helpful and understanding of my needs
Thanks
May 4, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Philip, thank you for taking the time to leave a review. It's lovely to hear that you received such courteous and helpful support, and that everything was explained in detail before buying your funeral plan. ^Take care, Becs
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