Co-op Funeralcare Reviews 

I have bought a funeral plan on their website. It was really straightforward and only took about 30 mins. I chose the Co-op funeral service as they had handled my husband's funeral. The service I received was excellent. I have chosen a pre-paid plan so my children will not have the worry or financial burden when I die.

Honestly I can not give enough praise for the Trowbridge branch. They are so helpful and always go the extra mile to make sure any question or query is sorted asap. I needed some assistance today and they were helpful and courteous. It really is commendable. Well done.

I have been left utterly distressed by Coop funeral care, specifically the Warrington branch but also the company in general following further issues with the complaints team.

A ring which was logged on the receipt I got when she went to the funeral home went missing. When the home noticed, rather than calling me they just deleted it from the system and the paper copy mysteriously vanished. Luckily I had kept mine. It came to light when I asked the day before the funeral if I would get the rings on the day of the funeral or need to collect them the following week. They told me someone would call me the day after the funeral to discuss. No-one did...

Lorraine the manager in Warrington was investigating. She frequently didn't call me back at the time and date the promised so I had to chase for updates. They investigated and the outcome was 'inconclusive'. I asked her at the beginning if I need to report to the police and Lorraine told me she would report to the police once she had completed the investigation. Once she delivered her outcome, she told me they wouldn'0t do this as no evidence of theft. She delayed me from reporting this and now the police cannot help as too much time has elapsed.

I raised a formal complaint, Lorraine told me they would call me within a few days. I had no call. I called the complaints team who said they never had this message to call me and would issue an resolution letter shortly. I said how, you havent even spoken to me about my complaint. At this point its not just the missing ring, its the misinformation, failure to maintain contact and horrific service.

The complaints team investigated and it came to light they knew the ring was missed 4 days before the funeral and when they noticed, instead of calling me they just deleted the missing ring from their system! I have the proof in writing from them this happened.

They also told me that the coop funeral care in Warrington did not paint my Grans nails. This was a conversation i had with Emma who was the main person helping me to plan the funeral. She was the one who said do i want her hair in a certain way, nails painted etc. We had a full conversation about how I paid the carehome extra so she could have her nails painted each week and how important it was for this to happen. Emma lied in the investigation and said i never asked for her nails to be painted.

They cannot tell me what happened to the ring, they have no reasonable explanation they just keep saying inconclusive, its lost. It is not good enough.

Its disgusting. The last thing i could do for my gran, give her the funeral she deserves has been destroyed by their lack of care and potential theft.

DO NOT USE THIS FUNERAL HOME

Would like to say a massive thank to staff declan at burnley Co op funeralcare. Declan went above and beyond with caring for us while grandma k. Ireland was passing and after she passed . Helped my mum with her emails from cop op and changing the funeral plans. Declan is a credit to the company. Very professional caring and compassionate. Thank you ❤️ Rebekah & Elaine.

Our appointment with Claire was on time and held in a private office she explained every aspect of purchasing a funeral plan with sympathy and proffessionalism both myself and my wife are happy in the knowledge that when the time comes to pass everything is in place and will be taken care of so to make the time easier for our family

Steve was friendly, polite and treated my father with respect and kindness. He guided us through the various packages and was patient when he had to repeat the information for my dad. Exceptional service from a really nice chap.

The people I talked to were kind and interested and they helped me to choose the right plan.

We were treated so well by Co-op Manchester (Levenshulme - Errwood Road) from the very start of our dealings with them after the sudden and unexpected death of a family member.

They were thorough, respectful and kind throughout.

Special thanks to Arowen and to Andy and his colleague (sorry I didn’t get his name) on the day of the funeral. Andy even took time to comfort and give tissues to a distraught family member.

The celebrant they recommended was also caring and excellent. Thankyou

Efficient from 1st time I contacted Co-op. Lena was professional & informative.

We arrived for our scheduled appointment a member of staff greeted us and showed us to a private room. Explained everything,once we had decided which funeral package we wanted they promptly dealt with this. The staff member was professional,freindly and very helpful in the whole process. All in all a very well presented and professional service provided by the coop funeral service in Bathgate West Lothian.

The staff were very friendly and informative.

Straight forward easy to complete on line service very satisfied

I had the pleasure of meeting Elodia from the funeral care office. From the moment we arrived she was caring, professional and very kind to my mother who was feeling very vulnerable. She made us feel at ease and arranged everything for us, so we didn’t have to worry about anything.
Thank you so much from all the family.
I would recommend them without hesitation.

Straightforward website to use.

Staff were helpful and well informed when I set up the funeral plan for my father but the paperwork didn't arrive by email, as arranged. It took three further calls and an email to finally get it sent through - so, good initial experience but slightly let down by the follow up action, or, inaction.

Good contact with the representative.
Clear presentation
Questions answered thoroughly.
An easy experience and quick delivery of paperwork.

Fantastic customer service, made the whole process seamless and when asked questions was answered with knowledgable facts

Very patient with me. And did not rush me at all.
Thank you very much.