Co-op Funeralcare Reviews 4,722

From meeting with Pam to arrange details of our brothers funeral and then meeting with Dayle it was like they were family and had known us forever. Nothing was too much trrouble and nothing rushed.... See more

Setting up my funeral plan was a very straightforward process. The various options available were clearly set out and contained enough information to be clear, but not overwhelming. It feels good to k... See more

The funeral director who organised my Mum's funeral was Megan at Co-op Funeralcare Shipley. She was fantastic all the way through. She listened, not only to what I wanted but also paid attention to ho... See more

We have recently just had my mother in laws funeral with co op funeral care in Heworth in York. Big shout out to Patrick for his professionalism and support during such a difficult time. He made us la... See more

I am absolutely heartbroken by the service that we received from Co-op Funeralcare. My friend’s funeral was abruptly canceled just 16 hours before it was due to happen, all because of their negligenc... See more

My husband arranged this for me as he had already got his plan sorted and he also holds the account. So I cannot truly rate this experience regarding the procedure. Paperwork arrived by email so tha... See more

My mum passed away in December 2025 her body went to co-op funeral care . I produced the will my mum made in 2024. Then 24hrs later another will appeard . Co-op refused to show this will to a executor... See more

It is never easy saying goodbye to a loved one, but Deena and her team at Banstead certainly helped us through the process. They were both professional and supportive from start to finish and we cou... See more

My wife just purchased a funeral plan from Co-op funeral care. She spoke to a lovely lady called Emma who explained everything to her, she said she didn’t feel rushed to make a decision straight awa... See more

we sadley lost Dad before Christmas and used Coop Funeralcare in Stanley. They are local to us but offered a lot more than their location. Each member of staff that we met with was Professional and... See more

We recently arranged my Aunties funeral through the Co-op funeral care branch in Crook. She had a pre-paid funeral plan from there which in itself was very easy to put in place. We dealt mainly with A... See more

Looked at the plans online to decide which plan I wanted. Phoned the customer service team James talked me through the process and explained everything that I needed to know, once I was satisfied with... See more

Hi there just buried my mother sadly so as a family I thought I would Drop a few words of appreciation of the service we got from the first time we entered The CooP funeral care At Rutherglen .... See more

We lost my mum on 1 March, we called Co-op Funeralcare and they came out and were so supportive right from the start, they helped us through the whole process, Charlotte was so sensitive and caring an... See more

Everything was explained very clearly & no pressure to purchase a funeral plan. All our questions were answered clearly & politely. Staff member was very helpful & we both felt confident in purchasi... See more

Amazing people at the Crownhill Funeral Home. My mum and I went to arrange a pre planned funeral with Emma for my mum (she’s fine but 94 in May) Emma was brilliant. The other staff were so helpful an... See more

Excellent service from Pontefract funeral home. Lindy was very professional and kind. They offer different price ranged plans and different payment options. Every step is explained throughout the proc... See more

Very straight forward, from my initial enquiry to receiving the finialised papers. Now l have peace of mind l will be taken care of without my family having to worry, thankyou CP-OP

I have always trusted the co op. Used for banking and shopping and parents funerals. I rang and spoke to an assistant about a no fuss cremation. After thinking about it I then filled in the forms... See more

Morley branch were very helpful and kind when we visited to arrange a direct cremation for my husband in Oct 2025. Recent visit was to arrange the same process for myself in the future, naming the fam... See more

My Father-in-law has had more than one funeral plan. Most of them cost more than the Co-op. My parents used the Co-op and it couldn't have been easier. We suggested the Co-op and have just set his... See more

I have looked at a lot of funeral plans and. I find the co-op funeral the best for me the co-op funeral don't bomb barred you and never try to push you into anything unlike some funeral plans and ther... See more

My father recently died and James Summers Coop Cardiff handled the funeral they were absolutely outstanding. Kind thoughtful patient, nothing was too much trouble. Every aspect of the funeral was h... See more

I believed all these reviews and booked co op for my husband’s funeral which was so bad that I am currently taking them to the funeral directors association for help with my complaint from forgetting... See more

My needs were taken care of by some very kind staff. I have used Coop funeral services for all of my family funerals and have always been satisfied with the way they handle them.

Very easy to contact and book an appointment. After going through all the information with customer service person and explaining the differant planes we then picked the one that suited us and we ev... See more

Where do I start with them!!!! Funeral cars didn't show on the day of the funeral (can you imagine)!!!My family and I had to find alternative ways to get to my Wife's funeral. I had to g... See more

We wanted to change our funeral plan to simple cremation. We did so very easily and got money back from our funeral plan. Customer service were very friendly and helpful would recommend the co op.

We recently used Co-op Funeralcare on Exeter Street Plymouth and couldn’t have asked for better support during such a difficult time. The staff were incredibly kind, respectful, and professional thro... See more

Kindness, understanding, no rushing to complete documents, but very thorough. I was allowed time to make my own contribution and write up my own wishes. I have already recommended the Co-Op to othe... See more

Andy was very professional and very friendly, he was a credit to the COOP. Andy helped us understand the details of each available plan which enabled us to make the right choice.

Very easy online experience. Adequate information and clear about what you are buying. Good cooling off period. Modest fee if you change your mind after the cooling off period. Competitive price and s... See more

Co-op funeralcare Forest Hall, Newcastle upon Tyne Absolute nightmare for months caused by someone having a "bad day" My grandad had a Sunlife funeral plan with a co-op element to it. W... See more

Very professional, explained every step of the way, made all the options very clear and answered all questions brilliantly. Would highly recommend them, prices very reasonable for the service they g... See more

The person I spoke to was very helpful, he answered all my questions and put my mind at ease that my wishes will be dealt with efficiently, and with care and dignity.

Absolutely disgusting funeral directors avoid at all cost necessary unless you enjoy being treated like crap and made more upset from start to finish me and my family had nothing but upset To the poi... See more

the reason why i used the co-op for my late wife's funeral was for one simple (but fundamental) reason, Devon and her staff, From Your Heckmondwike Branch. I first met Devon in 2024 when i a... See more

I had my beloved mums funeral arranged by Kerry at Co op in Yate Bristol. I cannot stress enough how amazing this company is. Kerry was sensitive and thoughtful during the whole process and went out o... See more

Throughout the whole process, everything was explained clearly and carefully. The pricing was very competitive against other companies. Very Professional, but with a great deal of empathy.

We used Co-op Funeral care at Annfield Plain, the service was outstanding. Special praise for Tanya Pickering who was excellent from beginning to end. Her compassion and professionalism helped our fa... See more

The staff member Jake who dealt with my prepaid funeral plan was very informative on all the plans and supported me once I had decided on the best prepaid plan for my needs. Jake actually listened to... See more

These people took 2 weeks to bring a body (my brother) home. We were offered state assistance as it was complicated but instead, we used these cowboys. By the time my brother was home, it was too la... See more

Both persons who discussed the plan options with me where very knowledgeable helpful and friendly. And was easy to answer the questions asked.

Great adviser and made the process easy and painless. All as explained and peace of mind for the future - what we wanted. Highly recommended!

This was planning my cremation made easy. The Co-op representative was very amicable and explained the cremation process from start to finish in great detail and answered any questions I asked. I fel... See more

This is the most difficult review I have had to write but I think it only fair to share my experience. May I say from the start that the staff I had to deal with were all great and supportive and I ha... See more

Sadly my mum passed away in late January 26. Due to the strong reputation I telephoned the Co-Op and spoke to Monica the Bexleyheath Manager, who was informative, sympathetic and professional... See more

After shopping around for a pre-funeral plan for myself and my husband we decided to go with the co-op. Although we have a local funeral parlour, we didn’t need to make an appointment as everything... See more

Julie we and Richard welcomed us put us at ease in a very professional manner. We know we have made right choice with co op funeral plans

Arranging my funeral plan was a simple and positive experience. It was explained in detail and professionally. I was pleased to pre-plan my funeral as it will make it much easier for my family when th... See more

My parents bought a direct cremation plan. What they DO NOT tell you is that is takes over 3 weeks from when they receive the person to them actually being cremated. My poor mother is crying every s... See more

I have always entrusted a local family firm , Pitmans in Weston -Super-Mare to handle family funerals. Pitmans have now been taken over by the Co-op. I instructed them recently , without h... See more

Tracy was amazing & very professional with empathy & compassion on every level. Everything was explained in fine detail and all questions answered in detail too. Such a pleasant experience at your... See more

I organised my funeral plan on line at Co op. It was so easy and didn't take me long. And this is from a person who always have problems with stuff like this.

Home visit due to elderly relatives request. Professional service. The person making the visit from CO-OP took the time to establish what the relative wanted. No pressure to purchase extra items or a... See more

The whole experience was made easy from start to finish. Everything explained in great detail, and all questions answered, all thanks to Kayleigh.