We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... See more
Company replied
From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more
Company replied
Absolutely top class, professional, respectful & caring service received from all the staff at Barnsley branch. Throughout the very emotional time we were treated with the utmost kindness, care & resp... See more
Company replied
4.7
Excellent
6K reviews
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Peace of mind.
The information given in a thoughtful and constructive way.
Very helpful, answered all my questions, compassionate in the most positive way.I would highly recommend.
August 14, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sue, thank you for your kind review. I'm happy to hear our team answered all your questions in a compassionate and positive way 💙 ^Take care, Michelle.
The staff were very helpful and good…
The staff were very helpful and good knowledgeable about your different plans
August 14, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello William, we’re pleased to hear that the staff were very helpful and knowledgeable about the different plans available.
^Best Wishes, Simon
Very simple process to buy a Direct Cremation online
Very simple process to buy a Direct Cremation online. Email confirmation followed by Documents within a week.
August 13, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Maureen, thank you for your review. We’re pleased to hear that you found the process of buying a Direct Cremation online very simple, with email confirmation followed by your documents within a week.
^Best Wishes, Simon
Funeral Planning, the personal touch
friendly and helpful person who guided me with regard to my funeral plan, and I appreciate having been able to do this 1:1 in person
August 11, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Helen, thank you for your review. We’re pleased to hear that you found the person who guided you with your funeral plan friendly and helpful, and that you appreciated being able to arrange everything 1:1, in person.
^Best Wishes, Simon
We would like to thank Co-op funeral Chester Road Sunderland
We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every little detail the way we would like, to give our loved one the send off he deserved. Particular thanks to Claire, Dale, Chrissy and Lynda.
We would not hesitate to recommend
August 17, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Kat, thank you for your review. We’re so pleased to hear about the outstanding care you received from our Chester Road, Sunderland team before, during and after the ceremony. It’s lovely to know that our team went above and beyond to make sure every little detail was as you wanted, giving your loved one the send-off he deserved. We’ll make sure your kind words are shared with them.
^Best Wishes, Simon
Easy to use site
The site was easy to use and instructions clear to follow
August 11, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your review, JH. We’re pleased to hear that you found the site easy to use and the instructions clear to follow.
^Best Wishes, Simon
Very reasonable price and easy to sort…
Very reasonable price and easy to sort over the Internet
August 15, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Derek and thank you for your review. We’re pleased to hear that you found the site easy to use and very reasonably priced.
^Best Wishes, Simon
Easy to arrange
Kerry was easy to talk to and explained everything to me.
August 14, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello and thank you for your review. We’re pleased to hear that Kerry was easy to talk to and explained everything clearly to you.
^Best Wishes, Simon
Must say though I haven't had my…
Must say though I haven't had my funeral yet and it's going to be tricky to give feedback once I have!
August 19, 2026
Unprompted review
Lot more to think about than you think.
When to my local branch..Met by staff member who explained everything to me about Co- Op funeral services..I learnt a lot and was satisfied and took out a plan..Co-Op membership gets you a discount..
August 7, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello James and thank you so much for taking the time to leave a review. We’re pleased to hear that a member of the team explained everything about our funeral services clearly. It’s great to know you learnt a lot, were satisfied with the information provided and decided to take out a plan. We’re also pleased that you were able to benefit from the discount!
^Best Wishes, Simon
All very straightforward
All very straightforward. Not something one looks forward to but all handled very well and very efficiently.
August 10, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Pat and thank you for your thoughtful review. We’re pleased to hear that everything was straightforward and handled very well and efficiently. We appreciate you taking the time to share your experience with us.
^Best Wishes, Simon
The friendliness and efficiency of the…
The friendliness and efficiency of the staff. Everything was explained in detail.
August 12, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Winnie, thank you for your lovely review. We’re pleased to hear that you found the staff friendly and efficient and that everything was explained in detail.
^Best Wishes, Simon
Simple procedure
August 11, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your review, Ian. We’re pleased to hear that you found the procedure simple and straightforward.
^Best Wishes, Simon
Its easy to use the website
August 15, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello John, thank you for your review. We’re pleased to hear that you found the website easy to use.
^Best Wishes, Simon
I now have peace of mind
I E.Edwards was informed of all your funeral plans that you can provide.It was made clear to both my wife and I what was involved in the cost and service provided for a pure cremation. Shelley your representative was very understanding and respectful. On behalf of E. Edwards
August 12, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your review, Carol. We’re pleased to hear that you were clearly informed about the funeral plans available, including the costs and service provided for a Pure Cremation. It’s lovely to hear that Shelley was understanding and respectful throughout.
^Best Wishes, Simon
Cremation
I had been putting off the thought of looking into funeral plans but seeing prices rapidly riding constantly like everything else I made the decision. After reviewing various sites I decided to stick with the Co-op as it felt a safer option as they have been in existence many years conducting funerals/cremations with dignity that the deceased and their families deserve. I opted for a no attend cremation believing that my family or friends can then do what they wish to remember me rather than the trauma of funerals and wakes. I did everything on line, and my documentation arrived a few days later.
August 12, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Pauline, thank you for your review. We’re pleased to hear that, after looking at various options, you chose Co-op Funeralcare and found the online process straightforward. It’s great to know that your documentation arrived within a few days and that you were able to arrange the plan that suited your wishes. Thank you for putting your trust in us.
^Best Wishes, Simon
Helpful, friendly and respectful
On my most recent visit I was arranging a pre-paid direct cremation for myself!
It couldn’t have been easier and I have peace of mind it is arranged.
I saw Jess, who was helpful, friendly and respectful.
I have used co-op twice before and was happy with the service which was why I wanted to use them again.
August 11, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Margaret, thank you for your lovely review. We’re pleased to hear that arranging your pre-paid direct cremation couldn’t have been easier and that it has given you peace of mind knowing it’s arranged. It’s lovely to hear that Jess was helpful, friendly and respectful, and that your previous experiences with Co-op Funeralcare gave you the confidence to choose us again, for which we are incredibly grateful.
^Best Wishes, Simon
Clear and transparent product offerings…
Clear and transparent product offerings selected funeralcare plan that most suited my requirements. Family had used Co-op for previous funerals and I was happy with the services provided in particular the care and attention of the staff involved.
August 12, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello and thank you for your review. We’re pleased to hear that you found our funeral plan options clear and transparent and were able to select the plan that most suited your requirements. It’s lovely to know that your family had used Co-op Funeralcare previously and that you were happy with the care and attention provided by our staff.
^Best Wishes, Simon
We are Co-op members and know and trust…
We are Co-op members and know and trust the local funeral care business having attended many funerals that they have been involved with. The representative that we met to organise our direct funerals was well trained, polite, friendly and he dealt with the company's safeguarding and probity policy efficiently with as little fuss as possible. Well done!
August 11, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Jonathan, thank you for your review. We’re pleased to hear that, as Co-op members, you know and trust your local team. It’s great to hear that the representative you met was well trained, polite and friendly, and dealt with the safeguarding and probity requirements efficiently and with as little fuss as possible. Thank you for choosing Co-op Funeralcare.
^Best Wishes, Simon
Very understanding and accommodating
Very understanding and accommodating
August 13, 2026
Unprompted review
Reply from Co-op Funeralcare
Your kind words are greatly appreciated Graham, thank you
^Mike
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