We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... See more
Company replied
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Review summary
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What people talk about most
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Huge thanks to Zoe at Sutton-in-Ashfield branch. She has been so caring and attentive to our family’s needs and overall reassuring to our family’s extremely difficult situation leading up to the fun... See more
Company replied
From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more
Company replied
I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... See more
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4.7
Excellent
6K reviews
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The gentleman was very welcoming and…
The gentleman was very welcoming and immediately put me at ease by going through everything at a my pace .They make sure it is everything you want and you can ask questions at anytime to give you peace of mind.Would definitely recommend
August 19, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Lynn,
Thank you for taking the time to share your lovely feedback.
We're pleased to hear that you were made to feel welcome and at ease, and that everything was discussed at a pace that suited you. It's great to know that you felt comfortable asking questions and that the support you received gave you peace of mind that your wishes could be reflected in your arrangements.
Take care,
^Elan
Care when it mattered
The staff were so helpful and explained every option to us and made us feel at ease.
August 27, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Thomas,
Thank you for taking the time to share your feedback.
We're pleased to hear that our team took the time to explain all the options clearly and helped you feel at ease throughout the process. Providing compassionate and reassuring support is very important to us.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
An excellent experience
An excellent experience - as unexpectedly we had a lovely time, considering how difficult the subject matter. Hannah listened to us with real care, gentleness and also professionalism, helping us with our queries. When Sue the actual undertaker came in, with her caring, easy manner, big smile and blue hair we knew we would have a few laughs and we did! I can’t praise them both more highly!! We took the Gold Plan and left feeling happy and for me, that at last I could feel safe and that my loved one is covered for this eventuality. However far or near it is.
August 25, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello and thank you for your wonderful review. We’re so glad Hannah and Sue made such a difficult subject feel easier, with care, gentleness, professionalism and even a few laughs along the way. It means a lot to know you left feeling happy and reassured that your loved one is covered.
^Best Wishes, Simon
A caring team of people.
I would have shook my head in disbelief if someone had said to me two years ago or even 18 months when my husband had suddenly and totally unexpectedly died that I would be calmly sitting discussing/arranging my funeral with people who I felt totally at ease with, on first name terms in a comfortable and caring environment. After a very positive (!) experience when arranging my husband's funeral when everything was made so smooth and easy I had already made several recommendations to others including that my bill was about a third of what others had paid even though everything both my husband and my family had requested was provided and more. So when I had made it through the different stages of mourning I had decided that when I felt up to it I would call into the branch and enquire about putting my wishes in place. Soon after I was contacted by email with details of a small discount being offered to co-op members when arranging a prepaid plan. It reminded me about going into the branch and making enquiries. This I did and returned three days later for an appointment with the relevant staff member. He was thorough but caring and answered my multiple queries. I came away with a professional paid plan in place that if I want to I can amend before my death. I cannot recommend this branch and staff too highly. Both for my husband's funeral and then this additional service which will make the process for me/ my family even smoother.
August 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Carolyn, thank you for your thoughtful review. We’re truly sorry for the loss of your husband, and grateful that the care you received from our team gave you the confidence to make your own arrangements when you felt ready. It means a great deal to know you felt at ease and that everything was handled with such care. Thank you so much for your recommendation.
^Best Wishes, Simon
Easy to use online
Easy to use online , everything clearly explained and set out. Options to speak to someone or arrange face to face appointment also available.
August 23, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Alison, thank you for your review. We’re pleased to hear you found everything easy to use and clearly explained, with options to speak to someone or arrange a face-to-face appointment.
^Best Wishes, Simon
I received useful information very quickly
I received useful information very quickly. I was then able to make a face to face appointment within a few days, it was very important to me to have this appointment. We were able to ask questions and did not feel hurried or rushed, all our queries were taken seriously. The member of staff was polite and courteous.
August 25, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your review. We’re pleased to hear you received the information quickly and that your face-to-face appointment gave you time to ask questions without feeling rushed. It’s lovely to know your questions were taken seriously and that you found our colleague polite and courteous.
^Best Wishes, Simon
A Satisfying Experience
This was the first time I had ever arranged a Funeral Plan let alone my own so quite a nervous experience.
However, the person guiding me through every detail was most helpful and patient. After all was completed I felt a great sense of relief and could inform my family that I had taken steps to relieve them of this onerous job in advance.
August 17, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your lovely review, Shirley. We’re pleased to hear that, despite feeling nervous about arranging your own funeral plan, you found the person guiding you through it so helpful and patient. It’s lovely to know completing your plan gave you a sense of relief and reassurance for your family.
^Best Wishes, Simon
Being Prepared
Staff were extremely helpful and listened to my questions and provided answers or found the answers if they did not have them at that time. Overall I felt confident enough to buy a plan and know that my wishes would be carried out and my family would not have to arrange or pay anything when I die.
August 26, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Lynn,
Thank you for taking the time to share your experience.
We're pleased to hear that our team were so helpful and understanding, taking the time to listen to your questions and make sure you received the answers you needed. It's reassuring to know that this support gave you the confidence to put your plans in place and provide peace of mind that your wishes will be respected and your family won't have the added responsibility of arranging your funeral.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Reply from Co-op Funeralcare
Hi there, Thank you for taking the time to leave us a review.
We're pleased to hear that you found our team helpful and understanding, and that you received such great service.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
I cannot praise my experience enough
I cannot praise my experience enough. I had the pleasure of dealing with Gordon Baird who arranged my pure cremation. There was a few problems with my bank and Gordon went over an above for me. As always as well Heather from Barrhead branch makes everything perfect.
August 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Heather, Thank you for taking the time to share such wonderful feedback.
We're so pleased to hear that you had such a positive experience with Gordon Baird and that he went above and beyond to support you when you experienced issues with your bank. It's also lovely to hear that Heather at our Barrhead Branch continues to make everything feel so easy and reassuring.
We're glad we could support you with arranging your pure cremation and provide the care you needed throughout the process.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
very helpful from the start explaind it…
very helpful from the start explaind it from the begining glad i chose co op funeral very helpful
August 17, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Bayley,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found the support helpful from the very beginning and that everything was explained clearly from the outset. It's lovely to know that you're happy with your choice of Co-op Funeralcare.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
I found the experience most helpful and…
I found the experience most helpful and professional thank you so much,a weight off my shoulders to know that my family will not have to do anything when I pass Wednesday 26th July
August 26, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Elizabeth,
Thank you for taking the time to share your kind feedback.
We're pleased to hear that you found the experience helpful and professional. Having your funeral arrangements in place can provide real peace of mind, and we're glad that it has given you reassurance that your family won't have to make those difficult arrangements themselves.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Quick and easy to take out a plan that…
Quick and easy to take out a plan that best suited my requirements
August 26, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Hayley,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found the process quick and easy and that you were able to choose a funeral plan that best suited your requirements.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
A good experience
Was made welcome from receptionist who made a drink. James explained in detail everything involved in the silver funeral plan . Was polite and helpful.
August 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Joyce,
Thank you for taking the time to share your lovely feedback.
We're pleased to hear that you were made to feel welcome from the moment you arrived and that the receptionist was so thoughtful. It's also great to know that James explained the Silver Funeral Plan in detail and that you found him polite, helpful and informative.
Take care, ^Elan
I would have preferred to see someone…
I would have preferred to see someone in person.
But overall a good experience, nice and easy on line.
August 28, 2026
Unprompted review
The ease of setting up the arrangement…
The ease of setting up the arrangement made things easy. Also, as a member getting a discount was a bonus. However, an improvement could be made with a simplified one-page guide containing the policy number and places to call with any other useful advice that would be needed in the immediate event. That would make things much easier for those left behind. A simple phone call.
August 25, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Stutters,
Thank you for taking the time to share your detailed feedback.
We're pleased to hear that you found setting up your funeral arrangements straightforward and that your membership discount was an added benefit. It's also really helpful to hear your suggestion about having a simple, one-page guide with the policy number and key contact information. We understand how useful this could be for those left behind at what can be a very difficult time.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
very helpfull explained everything well…
very helpfull explained everything well would certainly
recommend
August 26, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi George,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found everything well explained and that you received helpful support throughout. It's great to know that you would recommend Co-op Funeralcare.
Take care, ^Elan
Highly recommended
I went to the Loughborough branch and saw Zoe, she instantly put me at ease, she was very knowledgeable and answered all the questions I asked.
Brilliant service and highly recommend.
August 26, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Jane and thank you for your review. We’re pleased to hear that Zoe put you at ease, answered all your questions and provided such a brilliant service. Thank you for recommending us.
^Best Wishes, Simon
Easy to make a purchase on line
Easy to make a purchase on line . Exactly what my wife and I wanted.
August 26, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Clive, thank you for your review. We’re pleased to hear you found it easy to purchase online and that the plan was exactly what you and your wife wanted.
^Best Wishes, Simon
price and local offices
September 4, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello John, thanks so much for your review. We're so pleased that you were happy with our prices and found our local offices convenient.
^Best Wishes, Simon
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