The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately three parts of the coop had cracked during transit. Customer services told me they could have replaced these quickly, but we just repaired them. Although the construction was reasonabl... See more
Company replied
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave th... See more
Company replied
The delivery and quality of the product was very good but it was built incorrectly so we had to take the big door off as it was attached where the nesting box should have been. It created a bit of con... See more
Company replied
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.5
Average
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would not recommend.
I spent a considerable amount of money on this chicken coop, expecting a product of a much higher standard. Unfortunately, I was very disappointed with the quality.
The wood used is extremely thin and lightweight, making the coop feel fragile and poorly constructed. I have serious concerns about its durability and whether it would withstand determined predators such as rats. The entire structure feels flimsy and lacks the robustness I would expect for housing chickens safely.
Assembly was also frustrating. The instructions were unclear in places, making the build far more difficult and time-consuming than it should have been.
Once assembled, I found the coop awkward to clean, which is a significant drawback for something that requires regular maintenance.
Given the price, I expected a sturdy, well-designed coop. Sadly, this product did not meet my expectations, and I would not purchase from this company again.
June 9, 2026
Unprompted review
Reply from Coopsandhutches
Hi Mary,
Thank you for taking the time to leave your review.
We are very sorry to hear you are disappointed with the quality of the coop and that it has not met your expectations. We understand your concerns regarding the strength of the wood, predator safety, assembly instructions, and ease of cleaning.
This is not the experience we want for our customers, and we would like the opportunity to look into this properly for you. We are always willing to assist with a resolution if needed, so please email us at admin@coopsandhutches.co.uk with your order details and any photos of the issues raised.
Our team will review this and come back to you directly.
Kind regards,
Coops and Hutches
Great customer service
Great customer service, quick delivery and coop is very strong would definitely use this company again
June 10, 2026
Unprompted review
Reply from Coopsandhutches
Hi Louise,
Thank you for your lovely review.
We are really pleased to hear you were happy with the customer service, quick delivery, and the strength of your coop.
We truly appreciate your feedback and would be delighted to welcome you back again in the future.
Should you ever need any assistance, we are always happy to help. You can email us at admin@coopsandhutches.co.uk.
Kind regards,
Coops and Hutches
Sturdy structure that is relatively…
Sturdy structure that is relatively easy to construct. Affordable and what I would consider good value for money paid.
The door latch could be improved, I don't feel is matches the quality to the rest of the product. Given the size of 4mx3m I feel the structure would benefit from four arches to help support the wire mesh over the roof section to help prevent sagging during snowy periods.
June 8, 2026
Unprompted review
Reply from Coopsandhutches
Hi Robert,
Thank you for taking the time to leave your review.
We are pleased to hear you found the structure sturdy, relatively easy to build, affordable, and good value for money.
We also appreciate your feedback regarding the door latch and the roof support on the larger 4m x 3m structure. Customer feedback like this is important and helps us identify where future product improvements can be made.
Should you ever need any assistance, we are always happy to help. You can email us at admin@coopsandhutches.co.uk.
Kind regards,
Coops and Hutches
Poor quality metal run
Delivery was fast (though not on the day specified), and the hutch looks good.
However, the metal run was very difficult to put together, doesn't look good as the chicken wire hang down between frame sections and in less than a month, all of the corners had cracked/joints popped so it's not going to hold together for long! Disappointing.
June 7, 2026
Unprompted review
Reply from Coopsandhutches
Hi Mr Clark,
Thank you for taking the time to leave your review.
We are pleased to hear the delivery was fast and that you are happy with the look of the hutch, but we are sorry to hear you have had issues with the metal run.
We understand how disappointing it must be when assembly is difficult and the corners or joints are not holding as expected. This is not the experience we want for our customers, and we would like the opportunity to look into this properly for you.
We are always willing to assist with a resolution if needed, so please email us at admin@coopsandhutches.co.uk with your order details and any photos of the affected areas.
Kind regards,
Coops and Hutches
The products I received felt incredibly…
The products I received felt incredibly poor in quality and completely misrepresented. The XL rabbit hutch was a disappointment; the wood was so soft it seemed almost like balsa, and the MDF sections were flimsy and unstable. It sways from side to side and feels unsafe for use. The "2x3m walk-in cage with fox-proof upgrade" was sent with basic chicken wire, not fox-proof mesh as advertised. When I raised the issue, I was told the upgrade wasn’t even available for that model. Additionally, poorly packaged tubes made assembly a frustrating ordeal. Overall, a waste of £400. I would absolutely not recommend this company.
June 1, 2026
Unprompted review
Reply from Coopsandhutches
Hi Gary,
Thank you for taking the time to leave your review.
We are very sorry to hear you feel disappointed with the quality of the products received and that the order has not met your expectations. We understand how frustrating this must have been, especially where there are concerns around the mesh supplied, product stability, and assembly process.
This is not the level of experience we want for our customers, and we would like the opportunity to look into this properly for you. We are always willing to assist with a resolution if needed, so please email us at admin@coopsandhutches.co.uk with your order details and any photos or videos of the issues raised.
Our team will review this and come back to you directly.
Kind regards,
Coops and Hutches
We ordered a chicken coop within…
We ordered a chicken coop within 24hours we had to cancel..
The company was very efficient and cancelled our order with a prompt service..no delays in their response and we had a full refund.
This took away the stress we felt having to cancel the order...
June 1, 2026
Unprompted review
Reply from Coopsandhutches
Hi Susan,
Thank you for your lovely review.
We are pleased to hear our team were able to process your cancellation quickly and provide a prompt refund, helping to make the situation less stressful for you.
We really appreciate your kind feedback and are glad we could assist efficiently.
Should you ever need any further assistance, we are always happy to help. You can email us at admin@coopsandhutches.co.uk.
Kind regards,
Coops and Hutches
Fantastic little coop
Fantastic little coop, I purchased a coop in the sale, for unconventional use to house 2 rescue pigeons , I wanted it safe from rodents and solid construction. I was nervous as after I’d ordered I read some reviews regarding the quality of the wood and complicated instructions , ignore them ! The wood is thick the coop very well made and I put it up alone in an hour , the instructions were easy to follow just trust the process! I’m very happy with my purchase I believe it will last ten times as longer than a cheaper version. Ignore the bad reviews check the size and take your time putting it together and you won’t be disappointed.
May 29, 2026
Unprompted review
Reply from Coopsandhutches
Hi Lucy,
Thank you for your fantastic review.
We are so pleased to hear the coop is working well for your rescue pigeons and that you found it solid, well made, and straightforward to assemble. It is great to know you felt confident with the quality once it arrived and that the instructions were easy to follow.
We really appreciate you taking the time to share such helpful feedback for other customers.
Should you ever need any assistance, we are always happy to help. You can email us at admin@coopsandhutches.co.uk.
Kind regards,
Coops and Hutches
I love the look of the hutch
I love the look of the hutch. It is very roomy for my two rabbits, who seem to be very happy in their new home.
I had a question for customer services, who replied quickly and very satisfactorily. I would certainly order from this company again.
May 29, 2026
Unprompted review
Reply from Coopsandhutches
Hi Colin,
Thank you for your lovely review.
We are really pleased to hear you love the look of the hutch and that your rabbits are happy in their new home. It is also great to hear our customer service team were able to assist you quickly and to your satisfaction.
We truly appreciate your feedback and would be delighted to welcome you back again in the future.
Kind regards,
Coops and Hutches
Great quality but arrived assembled incorrectly…
The delivery and quality of the product was very good but it was built incorrectly so we had to take the big door off as it was attached where the nesting box should have been. It created a bit of confusion and extra work and meant we had to take off other fixings too.
May 24, 2026
Unprompted review
Reply from Coopsandhutches
Hi Rebekah,
Thank you for your review and for your kind comments regarding the delivery and product quality.
We are sorry to hear the item arrived assembled incorrectly and that this caused confusion and extra work for you. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We are always willing to assist with a resolution if needed, so please email us at admin@coopsandhutches.co.uk and our team will be happy to help.
Kind regards,
Coops and Hutches
Amazing next day delivery
Amazing next day delivery, and pretty easy to assemble.
May 14, 2026
Unprompted review
Quite a few parts of the wood were…
Quite a few parts of the wood were chipped which was disappointing.
Was pretty easy to put together but the quality isn’t great for the price
May 15, 2026
Unprompted review
Easy build lacks quality
Just finished building, it went together easily, but quality and finish is lacking. I paid for additional thicker wire and protective coating, but it’s hard to tell if it has this, I can still see bare wood in areas. The run is held to the house with 4 small screws. Not sure how well this will hold if it is moved around the garden.
May 16, 2026
Unprompted review
Absolutely thrilled with the coop
Absolutely thrilled with the coop! Such great quality would recommend!!
May 11, 2026
Unprompted review
Reply from Coopsandhutches
Hi Joanne,
Thank you so much for your lovely review. We’re thrilled to hear you’re so happy with your coop and the quality of it.
Your recommendation really means a lot to us. Thank you for choosing Coops and Hutches.
Kind regards,
Coops and Hutches
Speak with the company first
Edit.... The company have now resolved my query/complaint. Satisfactory result.
EDITED**** The company have emailed me and we are trying to come to a resolution on this product****
Ordered the thumper hutch it took 8 days to arrive, both box's damaged, luckily the hutch wasnt. On paying to have it put together as I'm disabled parts missing. So flimsy and unstable. Will not be recommending this company or buying anything again. The bars on hutch are to far apart allowing rodents (if you have any near by to get in) total waste of nearly £200.
May 10, 2026
Unprompted review
Reply from Coopsandhutches
Hi Carmen,
Thank you for updating your review to reflect that we have been in contact with you.
We’re very sorry to hear about the issues you experienced with the delivery, missing parts, and your concerns around the hutch itself. This is certainly not the experience we want for any customer.
As discussed, our team is working with you directly to try and reach a fair resolution. Customer satisfaction is very important to us, and we appreciate you allowing us to look into this properly.
Kind regards,
Coops and Hutches
Easy to check out
Easy to check out. The courier emailed with updates. They left it in my specified safe place.
The coop is a little smaller than I expected but the build quality is good and it was easy to assemble.
May 6, 2026
Unprompted review
Reply from Coopsandhutches
Hi Claire,
Thank you for your review. We’re really pleased to hear the checkout process was easy, the courier kept you updated, and that your delivery was left safely as requested.
It’s also great to hear you’re happy with the build quality and found the coop easy to assemble. We appreciate your feedback regarding the size and hope your new coop serves you well.
Kind regards,
Coops and Hutches
From ordering to delivery
From ordering to delivery , it was smooth and easy process, communication with company was good , delivery fast , (great delivery man , bought the 2 heavy boxes round to the garage for me , I’d have struggled )
I haven’t opened them yet, as I’m not quite ready yet. But will update my review when I do ,
First off ..sort out pen .. clear up mess and lay foundations, get more chickens 🐓
May 6, 2026
Unprompted review
Reply from Coopsandhutches
Hi Cathie,
Thank you so much for your lovely review. We’re really pleased to hear the ordering and delivery process was smooth and easy, and that our delivery driver was able to help with the heavy boxes.
It sounds like you’ve got an exciting chicken project underway. We hope everything goes perfectly once you’re ready to open and set everything up, and we’d love to hear how you get on.
Kind regards,
Coops and Hutches
Gorgeous hut
Gorgeous hut, easy to assemble! We orderdd over a BH but they kept us informed via their whassap service and were really friendly and helpful! Would recommend their products and this company
May 6, 2026
Unprompted review
Reply from Coopsandhutches
Hi,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with your hut and found it easy to assemble.
We really appreciate your patience over the bank holiday period, and it’s great to know our WhatsApp service kept you updated throughout. Thank you for recommending us, it means a lot.
Kind regards,
Coops and Hutches
Super quick delivery and easy to put…
Super quick delivery and easy to put together although seems quite small compared to photo on website
May 1, 2026
Unprompted review
Reply from Coopsandhutches
Hi Amy,
Thank you for your review. We’re really pleased to hear your delivery arrived quickly and that the product was easy to put together.
We’re sorry to hear it felt smaller than expected compared to the photos online. Customer satisfaction is very important to us, so please reach out to us at admin@coopsandhutches.co.uk
and our team will be happy to look into this with you and work towards a resolution.
Kind regards,
Coops and Hutches
VERY POOR QUALITY & OVERPRICED
Have now seen exactly the same product for £114, we paid £209 and that was with a discount. We received our chicken coop a couple of days ago, went to build it today and we are so disappointed with the quality of this product, it is made from the cheapest, flimsiest wood & wire, the bolts & hinges are dreadful, I would strongly advise NOT TO BUY these products! This product is not fit for purpose & certainly wouldn’t keep chickens safe.
May 2, 2026
Unprompted review
Reply from Coopsandhutches
Hi Dawn,
Thank you for your feedback. We’re really sorry to hear you feel disappointed with the quality of your chicken coop and that it has not met your expectations.
This is certainly not the experience we want any customer to have, and we would like the opportunity to look into this properly and work towards a resolution for you.
Please contact us directly at admin@coopsandhutches.co.uk
with your order details and any photos of the concerns raised, and our team will review this as a priority.
Customer satisfaction is very important to us, and we want to make sure this is resolved fairly.
Kind regards,
Coops and Hutches
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.