Fantastic! I did a lot of research and travelled from North Wales to Coppergate for my treatment. It was absolutely worth it. My surgeon, Mr Bhat, was brilliant and I am over the moon with my results.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had CO₂ laser treatment, and I’m so pleased with the results. The entire experience was professional from start to finish. The practitioner explained the procedure thoroughly, made me feel... See more
Company replied
I can't praise Coppergate clinic enough. I had upper and lower blepharoplasty with Christopher West 2 months ago and the whole experience and results have been phenomenal. All the team are fantastic,... See more
Company replied
Fantastic clinic. Beautiful deco, really friendly staff, Alison was amazing as was Mr Bhatt. The whole experience was very relaxing and every step of my procedure was clearly explained. Felt a bit wob... See more
Company replied
Company details
Written by the company
We would like to extend a very warm welcome to Coppergate Clinic, your go-to Clinic for Plastic Surgery and Advanced Aesthetics in the heart of York. Formerly face etc... medispa, we have since rebranded to reflect our updated procedure and services menu. We still retain many of our face and body treatments with our wonderful team of Aesthetic Therapists, whilst expanding the surgical repertoire. As you will see from our surgical treatment menu, we are now offering an extended plastic surgery service encompassing breast, abdomen, body and face procedures under twilight and general anaesthetic. Patients can be assured of the continued expertise and exceptional treatment results on which the clinic has built it's reputation- delivered by the team of industry-leading surgeons, doctors, nurses and aestheticians they have come to trust. We would like to take the opportunity to thank you for your continued loyalty and support and look forward to welcoming you to the your go-to cosmetic surgery in York very soon. Please do not hesitate to contact us to arrange your complimentary consultation and find out more about our comprehensive range of services.
Contact info
Coppergate Clinic | 8 Coppergate, YO1 9NR, York, United Kingdom
- 01904 675222
- info@coppergateclinic.co.uk
- coppergateclinic.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional staff
Very professional staff, friendly and helpful. Treated me with respect and kindness. The procedure was quick and easy and I was extremely happy with the result.
The clinic is very clean and hygienic which is important to me, although as it is an old building being in a wheelchair was a bit difficult but we managed.
Would be happy to come here again.
Thank you
May 20, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Jane. Thank you for your kind feedback. We're so pleased to hear that you felt respected and well cared for by our team, and that you’re happy with the results of your procedure. Cleanliness and patient comfort are top priorities for us, so it’s great to know that this was reflected in your experience. We appreciate your understanding regarding the accessibility challenges due to the building’s age, and we're always looking for ways to improve. We’d be happy to welcome you back anytime. Thank you again for your thoughtful review! Kind Regards, Coppergate Clinic.
Kind and professional
When I arrived at the clinic everyone was so friendly to me and really put me at ease despite me being nervous. I felt really reassured.
All the theatre staff and Mr Rhodes were really kind and professional. The nurse Felicity (Flick) who looked after me post op was very kind and looked after me really well and with great care. Since I have been home any queries I have had have been answered quickly and reassuringly again putting me at ease. I am only 5 days post op so I cannot comment on the outcome of the result of the operation however the process so far has been as good an experience as it can be. It has been very professional and I have felt safe and reassured at every step.
May 15, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Anna. Thank you so much for your lovely review. We're delighted to hear that you felt supported and reassured throughout your experience with us. It's completely natural to feel nervous, and we're so pleased that our team, including Mr. Rhodes, the theatre staff, and especially Nurse Felicity, were able to help put you at ease and provide the care and professionalism you needed. We're also glad to know that your post-op queries have been answered promptly and reassuringly. Wishing you a smooth and comfortable recovery, and we look forward to seeing your results in time. Thank you again for your kind words. Kind Regards, Coppergate Clinic.
BEST CLINIC EVER!
From start to finish all the staff are extremely efficient… knowledgeable,
And caring wouldn't go anywhere else to have my procedures…
May 19, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Jo-Anne. Thank you so much for your kind words. We're thrilled to hear that you had such a positive experience with our team from start to finish. Providing knowledgeable, efficient, and compassionate care is what we strive for every day. We're truly honoured to be your go-to place for your procedures and look forward to continuing to support you! Kind Regards, Coppergate Clinic.
One of most friendliest professional…
One of most friendliest professional places I have ever visited. The care pre & post op was second to none. Mr Rhodes is a genius & the staff from Samuel in reception, the nurses Katie,Kim, Fliss, anaesthetic Jonnie & another male nurse I didn't catch his name. Received a followup the extra morning from Orla which was most helpful. A huge thank you to your team. Highly recommended.
May 15, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Lynn. Thank you so much for your wonderful review and kind words about your experience with us. We're truly grateful for your recognition of the whole team, from Samuel at reception to our incredible Theatre Team Katie, Kim, Fliss, Jonnie, and Orla. We'll be sure to pass on your thanks to everyone, including Mr. Rhodes, who will be thrilled to hear your feedback. It means the world to know you felt so well cared for throughout your journey with us. Wishing you all the best in your recovery, and thank you again for your heartfelt recommendation. Kind Regards, Coppergate Clinic.
Happy customer
From start to finish I felt reassured and in very capable hands. Just had my 6 weeks review and I'm very pleased with my eyelid job - thanks so much Ciarstan. I'd recommend her and the staff at Coppergate were very professional and welcoming.
April 9, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Angela. Thank you for taking the time to share your experience. We're so pleased to hear that you felt reassured and well cared for throughout your journey. It’s wonderful to know you're happy with your results, and Miss Ciarstan will be delighted to receive your kind words. We'll also pass on your thanks to the rest of the team. Your recommendation means a great deal to us. Kind Regards, Coppergate Clinic.
Had a fantastic experience with my…
Had a fantastic experience with my surgery and Mr Rhodes from start to finish. Mr Rhodes is professional, friendly and approachable and most importantly a great surgeon. I had hard lumps of filler removed from around my eyes and was very nervous regarding the procedure and the after result because of scarring but Mr Rhodes did such a good job and made such small incisions in out of the way areas that two weeks later they can hardly be seen. Extremely happy and would definitely have surgery with him again
April 29, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Kim. Thank you so much for your lovely feedback. We're delighted to hear that you had such a positive experience with Mr. Rhodes and felt supported throughout your journey. It's completely understandable to feel nervous before an elective procedure, so we're especially pleased to know you felt reassured and are delighted with your results. We'll be sure to share your kind words with Mr. Rhode, he’ll be thrilled. Wishing you continued healing, and thank you again for your trust and recommendation. Kind Regards, Coppergate Clinic.
The only city centre York clinic
I’ve been going to Jo at Coppergate Clinic for a couple of years now with some desired results. Botox is most effective on the forehead. I was given a needle scar last year and have just got a matching one on my glabella that looks like fangs (between the eyebrows), so be prepared to perhaps have to cover up any scarring with makeup. It’s a big negative of injectables on the face, especially if you were naturally blemish free.
You’re in and out in ten minutes. Charlotte is friendly on reception and it’s a very clean and well decorated clinic right in the centre of York close to the Fossgate Centre and Clifford’s Tower.
May 1, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Jane. Thank you for your review. We’re so pleased to hear that you've had consistently positive experiences with Jo over the years, and that your treatments, particularly those to your forehead, have delivered effective results.
We’re truly sorry to hear of any negative side effects that you may have experienced following your treatment. As you’ve rightly noted, this is can be an extremely rare and unfortunate occurrence, and we fully understand how distressing it can be.
However, following your review appointment with Jo, and after careful assessment of your photographs by the surgical team, it was confirmed that the marks you referenced are not treatment-related scars, as your concerns have appeared in an area that was not treated. Instead, they appear to be naturally occurring skin blemishes, unrelated to the procedure, which are expected to fade over time. We would like to reassure you that the blemishes are not a reflection of Jo’s technique, which continues to be recognised by our patients for its exceptional precision and gentle approach.
Regarding the length of appointments, we’d also like to clarify that follow-up visits can often become more streamlined as Jo becomes more familiar with her patients and their needs. Despite this efficiency, the quality of care remains unchanged, Jo is known for her attentive, patient-centred approach and always takes the time to listen and tailor treatments accordingly.
We’d really appreciate the opportunity to speak with you further regarding your concerns. Our Clinical Manager, Heather Clayton, will be reaching out to you directly shortly. In the meantime, we truly appreciate your understanding and your continued trust in our clinic. Your kind words will be shared with the team. If there's ever anything more, we can do to support you, please don’t hesitate to get in touch. Kind Regards, Coppergate Clinic.
Very pleasant experience
Nice welcome with refreshments. Relaxed surroundings. Friendly staff. Thorough explanation of procedure from consultant.
May 6, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Sue. Thank you so much for your kind words. We're delighted to hear you felt welcomed and comfortable during your visit. It's great to know our team and consultant made you feel at ease and well-informed. We truly appreciate your feedback and look forward to seeing you again in the future. Kind Regards, Coppergate Clinic.
Surgeon amazing, after care subpar
The clinic its self is beautiful and my surgeon was amazing and I am very pleased with my results.
The aftercare I feel was below bare minimum, I was not checked up the next day, I needed advice called and had to leave a voice mail and when I was called back a few hours later was made to feel like i should not have wasted her time as it was “not an emergency”.
I requested in person to get my stitches removed, 4 times, when I arrived they thought it was over the phone, I was placed in a make shift room, and made to feel like an inconvenience again, and was rushed in and out by the nurse
My video call 6 weeks later with surgeon was lovely, I am very happy with the results
May 9, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Samantha. Thank you for taking the time to share your experience. We're delighted to hear that you're happy with your results and had such a positive experience with your surgeon, that truly means a lot to us.
However, we’re saddened to hear that you felt disappointed with aspects of your aftercare. This is certainly not the level of service we aim to provide, and your experience is not typical of the high standard we’re known for. In fact, our aftercare is something most patients regularly praise, so it's especially concerning to hear your feedback. Please rest assured that we are currently investigating this internally to understand what went wrong and how we can ensure it doesn’t happen again. We understand how important it is to feel fully supported and cared for throughout your recovery.
Your feedback has been shared with the team, and we’re taking it seriously as we look into how we can improve communication and coordination to ensure every patient feels valued and heard at every stage of their journey. Our clinic manager will be in touch with you directly to discuss your concerns further. We genuinely appreciate you bringing this to our attention and giving us the opportunity to make things right. Kind Regards, Coppergate Clinic.
Consultation
Really supportive knowledge service, felt friendly and relaxed with lots of time to ask questions.
May 7, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Alison. Thank you so much for your kind words. We're delighted to hear that you felt supported and comfortable during your time with us. Creating a relaxed space where questions are always welcome is exactly what we aim for. If you ever need anything else, we're here to help. Kind Regards, Coppergate Clinic.
Wonderful initial consultation
I visited for a genral consultation. I was made to feel welcome and at ease the whole time. Cannot thank the staff enough for making me at ease and talking me through everything I needed.
Clinic was also very easy to find, around 3 - 4 mins walk from Castle car park.
May 7, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Kathryn. Thank you so much for your lovely review. We're really pleased to hear you felt welcome and at ease during your visit, that's exactly what we aim for. It's great to know the team helped make everything clear and comfortable for you. We're also glad the clinic was easy to find. If you ever need anything in the future, don't hesitate to reach out. Kind Regards, Coppergate Clinic.
I was given all the information I need…
I was given all the information I need to make an informed decision, very pleasant doctor, I will be booking in soon !
May 7, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Lynn. Thank you for your kind words. We're so pleased to hear that you felt well-informed and comfortable during your consultation, and It's great to know that our team made a positive impression. We look forward to seeing you again soon when you're ready to book in. Kind Regards, Coppergate Clinic.
Warm welcome
Warm welcome, helpful and informative.
Consultation put us at ease of explaining the procedure, the risks associated, recovery time, and what to expect from the results.
Great experience, booked there and then
May 6, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Antony. Thank you so much for your kind feedback. We're really glad to hear you felt welcomed and well-informed throughout your consultation. It's so important to us that patients feel at ease and fully understand every step of the process. We're delighted you had a great experience and chose to book with us - looking forward to seeing you again soon! Kind Regards, Coppergate Clinic.
Breast reduction & uplift surgery
After a lot of research into different breast surgeons, I decided to book a consultation with Dr Will Holmes due to his extensive work within breast surgery. After speaking with Dr Holmes face to face, I was confident that he was the best surgeon for my breast reduction & uplift. He was very informative and reassuring throughout the whole process. Everyone at Coppergate Clinic from the receptionists to all of the healthcare staff are very welcoming, kind and helpful. The aftercare I received from the whole team at Coppergate Clinic was amazing and Dr Holmes was very quick to respond to any queries I had whilst in the healing stage. I had very high expectations for the results post op and can gladly say that he has exceeded my expectations!! I have very thin scars and I have gained a lot more confidence now that I have had this surgery. I couldn’t be more thankful and would highly recommend him and Coppergate Clinic to anyone looking at getting cosmetic surgery.
March 20, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Ceara. Thank you so much for taking the time to share your experience with us. We're absolutely delighted to hear how confident and supported you felt throughout your journey with Mr. Holmes and the entire team at Coppergate Clinic. It means a great deal to us that we could exceed your expectations and help you feel more confident in yourself - that’s exactly what we aim for. We’ll be sure to pass on your kind words to Mr. Holmes and all of our staff. Wishing you continued happiness and confidence as you enjoy your results! Kind Regards, Coppergate Clinic.
Reply from Coppergate Clinic
Dear, Joanne. Thank you for your review. That’s fantastic to hear, we're so glad that you’re feeling great just 8 days post-op! We’re thrilled you’re happy with how things are going. Don’t hesitate to reach out if you need anything as you continue healing, we’re here for you every step of the way. Kind Regards, Coppergate Clinic.
Excellent!
Excellent!! All the staff are very polite
I would highly recommend coppergate to all my friends
May 1, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Thirkill. Thank you so much for your lovely review. We're so pleased to hear you had such a positive experience with our team. Your recommendation means the world to us, and we truly appreciate your kind words. We look forward to welcoming you or your friends anytime! Kind Regards, Coppergate Clinic.
I had Botox and filler with Jo today at…
I had Botox and filler with Jo today at the clinic. I was abit unsure about filler but Jo was super knowledgeable, was totally informative and unbiased without any pushy sale techniques , that I have experienced elsewhere. I decided to go with a small filler in my lip lines and am so pleased I did! It has made a big difference ! Jo is very patient and extremely knowledgeable. I don’t think I would go anywhere else ! I travel from Liverpool to see her in York at the clinic it’s worth it !
April 30, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, LMC. Thank you so much for your lovely review. We're absolutely thrilled to hear how happy you are with your treatment and your experience with Jo. Her knowledgeable, patient, and honest approach is something we're very proud of, and it's wonderful to know it made such a difference for you. It means so much that you travel all the way from Liverpool to see us, what a compliment! We look forward to welcoming you back to the clinic again soon. Kind Regards, Coppergate Clinic.
First visit
I was made to feel welcomed as soon as I entered the clinic. Lovely atmosphere and spotless as you'd expect. This was my first meeting with Mr James Smith, he was professional and friendly. As this will be my first ever surgical treatment, he explained in detail what can be expected (even the bits that might be uncomfortable!), how the procedure willbe performed, what to expect after the procedure, any complications and any risks involved. I felt at ease and confident that my procedure will be carried out with the utmost care and consideration. My first experience is definitely 5*
April 30, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Jan. Thank you so much for your thoughtful and detailed review. We're delighted to hear you felt welcomed and comfortable from the moment you arrived. Mr. James Smith and the entire team are committed to providing clear, honest, and compassionate care, especially when it's a patient's first surgical experience. It’s wonderful to know you felt informed and reassure, we’re confident you’ll be in excellent hands. We truly appreciate your kind words and 5-star feedback! Kind Regards, Coppergate Clinic.
upper eye lids
Today I had my upper eye lids done which I was looking forward to. I didn’t feel worried at all. The surgeon & nurse made me feel very relaxed. They chatted to me through the whole of my procedure & I felt very at ease. I would highly recommend Coppergate clinic. Very professional & friendly.
April 28, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Dawn. Thank you so much for your wonderful review. We're so glad to hear that you felt relaxed and at ease throughout your procedure. It's great to know the surgeon and nurse made you feel comfortable and confident. We’re grateful for your recommendation and are thrilled to hear you had such a positive experience at Coppergate Clinic. We look forward to welcoming you back whenever you need us! Kind Regards, Coppergate Clinic.
Welcoming reception staff
Welcoming reception staff, lovely reception area
Detailed explanation given by the consultant. Very friendly but thorough and professional in all aspects
April 28, 2025
Unprompted review
Reply from Coppergate Clinic
Dear, Andrew. Thank you for your kind review. We're so glad to hear you felt welcomed by our reception team and that you had a positive experience with the consultant. Providing a friendly yet professional environment is something we strive for, and it’s great to know we achieved that for you. We look forward to seeing you again! Kind Regards, Coppergate Clinic.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.