Corona Energy Reviews 

Quick and efficient service. Although I was disconnected while on hold and had to navigate several phone menu options before getting through, the overall experience was positive. The wait time was reasonable, and Bilal Nahim was very helpful in resolving my issue. Excellent customer support.

I was put through to Brooklyn in the Customers Service Team. He was very polite and helpful. Although unable to resolve my accounts issue, he made contact with the correct department and assured me that someone would answer my questions within a few days.

Nika was very helpful in assisting with all my queries through online chat. recently we have had a very bad experience with Corona's online chat i.e. they will always cut you off half way through a chat, but this was a very positive experience. Managed to get all my queries resolved by Nika.
Thanks.
Imran.

I spoke to Khushi Kheni today and she was very kind and helpful. Made me understand my invoices and gave me a clearer view of the situation. The help was much appreciated !

Quick efficient service by Nika on Live Chat. Problem sorted in minutes! Much appreciated.

This company hides the fact ( unlike British gas ) that you have to give 30 notice to cancel BEFORE you contract runs out otherwise they automatically enrol you for another year so be warned. They also almost double your price per KG without any prior notification and then conveniently do not answer complaint emails for up to two weeks or answer phones. Was a relief to final leave, felt like we were scammed from start to finish.

I have dealt with Khushi Kheni numerous times and she has always been amazing. Such friendly service and always gets the job done, I would recommend Kushi to any of my colleagues to use for queries and a nice chat. Keep up the great work! :)

Had an issue getting online to my portal and Nika was really helpful and sorted it all out quickly on live chat

I spoke with Brooklyn Gbemudu today, who I have to say went above and beyond with my multiple queries, patiently waiting whilst I was checking my system, (which took me ages) was still willing to take the time to look into everything, massive 5 star from me, I hope I get Brooklyn every time I call in, he gave 100% good job :) And I am very thankful!

I was put through to Brooklyn Gbemudu in the Customers Service Team to resolve a problem I had with a rather complicated refund on my account, which was now closed. I explained the history of the transactions in detail to him, which he understood and advised me to contact the Refund team to request the refund, which I have done and given them all the details they need to make the refund. Thanks to his assistance I have been able to set the refund process in motion in the correct manner.

I had a great experience speaking with Bilal. He was extremely friendly, professional, and dealt with everything I needed quickly and efficiently.

Received the information I required quickly and efficiently via the chat with Nika.
Excellent customer service.

I went on the chat today an spoke to Nika, very helpful and sorted out my query straight away.

I a query on my account rung the customer services and Bilal Nahim sorted my problem out very quick and polite

I spoke to Brooklyn regarding some re-issue invoices and he was very helpful and explained the issue.

Very good service.

Tate handled my query perfectly. I'm very grateful for his fantastic service.

Rahul Manroy was very helpful and answered all my questions.

Words fail me trying to describe the BAD experiences my business has suffered at the hands of Corona Energy. In summary its been billing on a non existent metre and reporting my business as being delinquent to the credit ref agency, thereby causing my business credit rating to collapse. The bills were not seen by us being sent to some sort of version of the site address, not our offices or even our reg. office. The entire saga is long and replete with Corona failing to resolve its mistakes all the while causing my business a bad credit rating.

Thank you Britney, for all your help yesterday in sorting out the invoice for our Electric now we can go ahead and pay our invoice, with out anymore hold ups. You were excellent at your job

All done very slickly by Dominic, thanks..