Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... See more
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Review summary
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⭐⭐⭐⭐⭐ Outstanding Customer Service & Excellent Quality High Chair! I recently purchased a Cosatto high chair, and I couldn’t be happier with both the product and the customer service. The on... See more
Company replied
Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... See more
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Ordered after seeing products at RDS baby fair in Dublin. Beautiful products but couldn't find in stockists to view in Ireland. It's a pity they are not stocked or easily available except online.
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Company details
Written by the company
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Contact info
Bentinck Street, BL4 7EP, United Kingdom
- cuddle@cosatto.com
- cosatto.ie
4.4
Excellent
443 reviews
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Easy to order and super fast delivery 👏
Easy to order and super fast delivery 👏
Love the buggy excellent quality.
My granddaughter will love the pink unicorns 😍😍😍
June 24, 2025
Reply from Cosatto Ireland
Gladys Hand,
We're happy to hear that you found ordering easy and delivery fast! We're glad you love the buggy's excellent quality and that your granddaughter will love the pink unicorns.
Team Cosatto
Nice,solid chair
Purchasing the product was easy although there was a moment i was unsure if i had actualy bought it or not. It arrived in a few days, in a good condition and seems really nice and solid chair. Easy to fold and the bag is a good size for carrying it. We still haven't use it but seems it will be fine.
June 9, 2025
Reply from Cosatto Ireland
Georgia,
We appreciate you sharing your experience. We're glad to hear that the chair arrived quickly and in good condition, and that you find it easy to fold and carry. We'll review the purchase process to ensure clarity for all customers. Thanks again!
Team Cosatto
Delivery was fast
Delivery was fast, great buggy so happy with it except the buttons on the hood for the rain cover makes it hard to button the rain cover on
June 17, 2025
Reply from Cosatto Ireland
Lyndsay cleary,
We're happy to hear that the delivery was fast and you love the buggy! We appreciate your feedback regarding the rain cover buttons and will look into this.
Team Cosatto
360 Ultra Whisper, quality very poor
Quality of material very poor, leggings and swimsuits done from the similar material, very thin and silky easy to damage. Giggle 4 lollop was made from much more better material. Canape all bended, again no hard core plastic put inside, headrest lives gap for a neck that not safe for a babies, seat it self super heavy and difficult to carry, needed man's hands. Instruction book is worse than Ikea furniture manual, and there's no video included how to lower down the head rest, for customer care takes more than 20 hours to reply. If someone looking to lower down you have to pull string up in the same time push down, wich is most rediculous design. Buttons on the isofix base located not in easy position to reach. And forgot to add, poor stiching and color is much darker than on the pictures, Whisper on the pictures looks light cream, in reality its ercu grey-bege.
So very unpleased with a purchase. For that high price should be much more better made.
June 5, 2025
Reply from Cosatto Ireland
Good morning,
Thank you for taking the time to share your feedback.
I can see that you contacted our Customer Service team on 7th June for assistance with adjusting the headrest. We responded on 8th June requesting confirmation of your car seat model in order to provide accurate guidance, but we’ve not received any further correspondence from you since.
All fitting instructions are included in the product manual, and there is a QR code on the car seat itself that links to quick fitting support. We also offer helpful product videos on our website.
All our products undergo thorough independent and in-house testing, as well as user testing, before being released to market.
We appreciate your feedback and thank you for bringing this to our attention. If you need any further assistance, please don’t hesitate to contact our Customer Service team. Full contact details can be found here: https://www.cosatto.com/pages/contact-us
Team Cosatto
Reply from Cosatto Ireland
Rachel ,
We're happy to hear that you received great service and a quality product with fast delivery. Thank you for your positive feedback!
Team Cosatto
This brand is superb
This brand is superb! I love the prints and colours, and my baby love them too, their product are gorgeous and the customer support is really great, I would recommend to every parent. I have the travel system, car seat, compact stroller and I can genuinely say it have been my best purchases.
May 7, 2025
Reply from Cosatto Ireland
Padraig,
Thank you for your kind words and glowing review! We are thrilled to hear that you and your baby are enjoying our products. We strive to create high-quality, stylish items that are both functional and safe, and it's wonderful to know that we've met your expectations. We appreciate your recommendation and are committed to providing excellent customer support.
Team Cosatto
Buyer beware
Buyer beware! Despite car seat bundles being advertised as "all you need", after waiting excitedly a month and a half for our delivery, it did not include the essential ISOFix car seat base compatible with the baby seat. They might as well have shipped the buggy without the wheels. This leaves us disappointed, frustrated, out of pocket and confused as to where to go now. Their customer service phone lines are not available mid-week.
April 30, 2025
Unprompted review
Reply from Cosatto Ireland
Update - We have had no response to the request for your details then we can look into this further, please contact our customer service team who will be more than happy to assist you further
Thank you for taking the time to leave your feedback. We’re really sorry to hear that you’re disappointed, and we understand how frustrating this must be.
In order to investigate your concerns properly and resolve any issues as quickly as possible, we’ve requested your email address and order reference. Once we have these details, a member of our team will be able to look into your order in more depth and provide a clear update.
We do offer a variety of different bundle options, which sometimes include different contents. If you believe an item may be missing, we completely understand your concern and want to get this sorted for you as soon as we can.
Please rest assured that we’re here to help and will do everything we can to make things right.
Our Customer Service phone lines are closed on Wednesdays, however Live chat and email are still available on a Wednesday
Thank you again for reaching out.
Team Cosatto
It was just fantastic the stroller is…
It was just fantastic the stroller is lovely exactly what I needed arrived on time with no hassle
April 25, 2025
Reply from Cosatto Ireland
Thank you for taking the time to leave some feedback for us. We are pleased to hear that you are enjoying your stroller and had a smooth experience with your delivery. Team Cosatto
Highly recommend this travel buggy
Highly recommend this travel buggy. Absolutely delighted with it. Its so sturdy and folds up very neat. The farm style I picked is Absolutely beautiful. Comes with footmuff, rain cover and cup holder.
April 10, 2025
Reply from Cosatto Ireland
We're thrilled to hear you're delighted with your new travel buggy! It sounds like you've found the perfect fit for your needs. We're so glad you appreciate its sturdiness, compact fold, and stylish design. We hope you enjoy many happy adventures with your new travel companion.
Absolutely fantastic feeding high…
Absolutely fantastic feeding high chair. Love it!!! Great safety, design, features and cost point.
April 7, 2025
Reply from Cosatto Ireland
Thank you for your kind words! We're thrilled to hear you're enjoying the feeding high chair. It's wonderful to know that you find it safe, well-designed, and a great value. We appreciate your feedback and are happy to hear you're having a positive experience.
Awful customer service,when you ring…
Awful customer service,when you ring phone number that is on the webiste,a machine answers and it says that the phoneline is closed and I am ringing at 9:54am,so they should be open at that time.Can't register the stroller I bought,the website keeps loading.Tried to do that on my phone and on my computer,the same result.Can't register it.Emailed customer service,no reply since.Just awful.Wouldn't recommend to anyone to deal with them.
April 9, 2025
Unprompted review
Reply from Cosatto Ireland
Hi Daniela, Our phone lines are open Monday, Tuesday and Thursday 9am-4pm and on a Friday 9am-3:30pm. I have requested some information from you and I can help register your product
The product has everything needed for my little family
The product has everything needed for my two children brilliant it goes upto 25 kg as I have a 2 year old and a 5 months old n they switch as have carrier for the baby and all other companie do only to 15/20 kg it has bar,rain cover,foot moof,cup holder and beautiful car designs as my eldest loves cars and my baby son probably will too the service was so quick I couldn’t believe how quick and neatly packed very easy to order all round amazing and so got it at a good price as was waiting as with all baby stuff 279 was just too expensive for a light buggy but the discount to 200 made it brilliant and now we have our beautiful lightweight buggy and I don’t drive and use a bus bringing my eldest to school so really needed so thank you so much Cosatto please bring more deals my way as I love your products
April 3, 2025
Reply from Cosatto Ireland
We are thrilled to hear about your positive experience with our product! It sounds like you've found the perfect lightweight buggy for your family, and we're so happy it meets all your needs. We understand the importance of finding a stroller that can accommodate both your little ones and offers the features you need for your daily adventures.
We appreciate your kind words about our service and the quick delivery. We strive to provide a seamless and enjoyable shopping experience for our customers. Thank you for your feedback about our pricing and promotions. We're always looking for ways to make our products accessible to everyone, and we'll keep your suggestions in mind for future offers.
The product I received is Devine
The product I received is Devine, a bit of a mú up with the release date and delivery but was delivered before the amended date. Absolutely thrilled with the product for my first grandchild. Will be putting in car seat order when bigger one is needed.
March 16, 2025
Reply from Cosatto Ireland
We're so happy to hear you're thrilled with the product! It's wonderful that you're already planning for your grandchild's future needs. We appreciate your understanding regarding the delivery timeframe. We strive to provide the best possible experience for our customers, and we're glad you're satisfied.
Woosh 3 stroller
Ordered Woosh 3 stroller. It always takes at least 2-3 attempts to fold it, no matter how many times I practiced to master folding it, it never folds with first attempt. The most frustrating thing for me is the clamp that holds the back of the stroller. Every time when my child falls asleep and I want to release the back, the clamp gets stuck and I can’t ever regulate it. I have owned 2 different non cosatto strollers before and never had these kind of issues, and because of that I’m not happy with this stroller at all.
March 14, 2025
Reply from Cosatto Ireland
Hi Thank you for taking the time to leave your feedback
We are sorry to hear there are issues, can you please reach out to our Customer Service Team for more support - Please call us on – 01822 668 353 or via our live chat service on our website
Thank You
No answer from Customer Service
I've bought other products from Cosatto before but never had to reach out to customer service until this time. I've tried reaching out on my query a couple of times and 15 days later I'm still waiting to hear something back apart from an automated email that says my query was received.
February 10, 2025
Reply from Cosatto Ireland
Hi, Thank you for leaving your feedback
I can see the Customer Service team have sent over a couple of emails in response to your query
We have just sent a further one this morning with some further fitting information and a link to the fitting video
The car seat also has a QR code on the side of the seat to link directly to the fitting video
Thanks
Reply from Cosatto Ireland
We appreciate your kind words and are thrilled to hear you found our product comfortable, practical, and easy to fit.
Less AI and more human interaction needed
Sent some questions re: one of their products and received an automated AI generated reply. Asked for clarification and received no reply.
February 21, 2025
Reply from Cosatto Ireland
Thank you Chris - sorry for the delay in responding to you - the email has now been responded too any questions please do let us know
Beautiful Stroller
From start to finish looking at the website which decides the item very well buying it and the delivery was so fast
February 18, 2025
Reply from Cosatto Ireland
Thank you for your kind words! We're thrilled to hear that you had a positive experience from browsing our website to receiving your order. We strive to make the shopping process as smooth and enjoyable as possible, so your feedback is truly appreciated.
Stroller came in 3 days so happy with…
Stroller came in 3 days so happy with it. So easy to assemble 👏
February 3, 2025
Reply from Cosatto Ireland
We're thrilled to hear you received your stroller so quickly and that you found it easy to assemble. We appreciate your positive feedback and hope you enjoy many happy outings with your little one.
The nicest buggy I’ve ever seen
The nicest buggy I’ve ever seen , so comfortable for our 12 month old granddaughter. The pattern on the fabric is so nice, very unisex. Also is ideal for flying as its cabin approved and a bargain at the sale price of €149! I highly recommend this buggy.
February 3, 2025
Reply from Cosatto Ireland
Thank you for your kind review! We're delighted to hear that you and your granddaughter are enjoying the buggy. We appreciate your recommendation and are thrilled that you found it comfortable and a great value.
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