Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ Outstanding Customer Service & Excellent Quality High Chair! I recently purchased a Cosatto high chair, and I couldn’t be happier with both the product and the customer service. The on... See more
Company replied
Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... See more
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Ordered after seeing products at RDS baby fair in Dublin. Beautiful products but couldn't find in stockists to view in Ireland. It's a pity they are not stocked or easily available except online.
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Company details
Written by the company
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Contact info
Bentinck Street, BL4 7EP, United Kingdom
- cuddle@cosatto.com
- cosatto.ie
4.4
Excellent
443 reviews
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Reply from Cosatto Ireland
Thank you for your kind words! We're thrilled to hear you enjoyed the stroller and our delivery service.
Absolutely beautiful stroller ♥️ so…
Absolutely beautiful stroller ♥️ so comfortable and cosy 🥰 my Granddaughter loves it ...
Very prompt delivery delighted with service 😊 Thank you
February 3, 2025
Reply from Cosatto Ireland
We're thrilled to hear your granddaughter loves her new stroller! It's wonderful to know you're happy with the comfort, cosiness, and prompt delivery. Thank you for sharing your positive experience.
Quick delivery and quality of stroller…
Quick delivery and quality of stroller very happy with it 🙌🏻
January 27, 2025
Reply from Cosatto Ireland
We are delighted to hear that you are happy with your recent purchase and appreciate your feedback. We strive to provide our customers with the best possible experience and are glad to hear that we have met your expectations.
Reply from Cosatto Ireland
We're so glad to hear you had a positive experience with our delivery. We appreciate your feedback and will continue to strive for excellence.
Reply from Cosatto Ireland
We are thrilled to hear you had a positive experience with our delivery and the stroller. We appreciate your kind words and hope you enjoy your new stroller.
Our pram was delivered and its…
Our pram was delivered and its stunning. More beautiful in person and I'm delighted we choose this one lollop giggle 4. Easy put together love the colour its wow
January 9, 2025
Reply from Cosatto Ireland
We're thrilled you're delighted with your new pram! It's wonderful to hear you love the color and found it easy to assemble. We appreciate you sharing your positive experience. Enjoy those lovely walks!
Very please with my purchase
Very please with my purchase. The car seat is as good as expected. It has plenty of room for my 3 year old Granddaughter and the fact that it rotates will help when getting her into the car. Delivery was fast as well and the seat arrived in good condition. Overall I would recommend Cosatto.
January 6, 2025
Reply from Cosatto Ireland
We're thrilled to hear about your positive experience with your recent purchase! It's wonderful to know that the car seat is meeting your expectations and providing ample space for your granddaughter. We're especially glad to hear the rotating feature is proving helpful. We appreciate you taking the time to share your feedback and are delighted you'd recommend us.
Need a return and nobody answered 3…
Need a return and nobody answered 3 emails that have been sent
Very poor customer service
December 13, 2024
Reply from Cosatto Ireland
Sorry for the delay Jennifer, I can see this has now been resolved via Email.
It was great that I got a refund to…
It was great that I got a refund to have my purchase match the new reduced pricing. However I am still waiting for a response to my email concerning when my order will actually arrive after the pre order date has passed.
December 6, 2024
Reply from Cosatto Ireland
Thank you for leaving a review - I can see the product has now shipped, I can see there is a delay on DPD side. I have sent over tracking details. Thank you
Amazing service
Cannot fault this company or its products! Always helpful customer service, always great products. I have been ordering Cosatto products for many years! Happy customer
December 5, 2024
Reply from Cosatto Ireland
Thank you for your kind words and for being a loyal customer. We are delighted to hear that you are happy with our products and customer service. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Reply from Cosatto Ireland
We're so glad to hear you're happy with your purchase! It's wonderful to know that your baby is comfortable and that you find it easy to use.
Reply from Cosatto Ireland
We're thrilled to hear you're enjoying the stroller! Thank you for your kind words about the delivery speed and the cozy design. We're so glad it's working out well for your little one.
Cosatto I’ve been trying to contact
Cosatto I’ve been trying to contact you via email and phone and to absolutely no avail. My stroller is just a year since purchase and the wheel broke as I was pushing my child nearly toppling him out of it. It has a 4 year warranty and I’ve contacted looking for a replacement wheel or buggy and no one has come back to me at all. We have no back up for our little boy . Customer service to me is 👎 can someone please contact me back or at least give me a contact detail of
A department that will actually deal with my issue
November 27, 2024
Unprompted review
Reply from Cosatto Ireland
We understand your frustration with the lack of response to your request. We value our customers and strive to provide excellent service. We are sorry to hear about the inconvenience you've experienced with your stroller and the difficulty in reaching our customer service team. Can you please reply to the request for your email address/order ref etc then we can look into this further
Not suitable for all terrain!
This is not suitable for all terrain as advertised. It shakes, rattles and my baby is unstable in it. I’ve tried to return it for over a month but the customer service is very sloe. I still haven’t had a resolution. In the meantime I have no pushchair. Awful.
November 5, 2024
Reply from Cosatto Ireland
Thank you for sharing your feedback. We're genuinely sorry to hear that the pushchair hasn’t met your expectations, particularly regarding its performance on different terrains. We understand how important it is for your baby to be comfortable and secure, and we regret that the product did not provide the experience you had hoped for.
As the pushchair has been used, our policy does not allow for a return or refund, and we do stand by the quality of the product, which was designed with various terrain capabilities in mind. However, we recognize that every family’s needs can vary, and it’s unfortunate that this product didn’t meet yours.
I see you have been in communication with our team, who have offered alternative solutions, which you decided not to pursue. I also understand that you were provided with the escalation process. Please know that we are committed to working with you to find a suitable resolution.
Thank you again for your feedback. We appreciate your understanding and patience as we work together to reach an outcome that works for you.
Great service, and great product
Great service. Fast delivery. Delighted with my purchase for my daughter. She loves her new pram. Lovely design 😍 lightweight but sturdy.100% recommend
November 1, 2024
Reply from Cosatto Ireland
We're so happy to hear you and your daughter are enjoying the pram! It's wonderful to know that you found it lightweight and sturdy, and that the design is a hit. Thank you for your kind words and recommendation.
Very poor stroller tiny small frame…
Very poor stroller tiny small frame with a flimsy hood
October 31, 2024
Reply from Cosatto Ireland
We understand your disappointment with the stroller's size and hood. We appreciate your feedback and will use it to improve our products.
Excellent Car Seat
Some huge improvements with this new 360 seat, in particular the button for the 360 spin, it's a dream. Fitting it is pretty straight forward and the little ones love the designs. Couldn't be happier.
November 2, 2024
Reply from Cosatto Ireland
We're so glad to hear you're enjoying the new 360 seat! It sounds like you and your little ones are having a wonderful time with it. We appreciate your feedback and are thrilled you're happy with the design and functionality.
I am thrilled with the ease of ordering…
I am thrilled with the ease of ordering and the speed and efficiency of the delivery process. The baby car seat looks and feels even better than it did in the images. We have yet to install it in the car but trust that this too will be an easy process.
October 28, 2024
Reply from Cosatto Ireland
We are delighted to hear that you are thrilled with your recent purchase. We strive to provide our customers with a seamless and enjoyable experience, and we are glad that we were able to meet your expectations. We appreciate your kind words about the baby car seat and hope you enjoy it for many years to come.
I’ve spent almost 300 euro on a buggy…
I’ve spent almost 300 euro on a buggy that I can’t use, I have not received an email for collection. Please contact me asap, otherwise I’m arranging a chargeback.
Please can you reply to my email on 7 of October, I tried ringing today from Ireland to a UK number and after 10 minutes on hold I gave up.
Hello
Order #IE4712
The brake automatically goes on when I push the buggy forward a few feet, please advise how this can be fixed.
Please can you reply to my email.
The buggy is not working properly, besides the brake, the back support for the child keeps falling back.
Kind regards
Helen
October 7, 2024
Unprompted review
Reply from Cosatto Ireland
Hi Helen,
Thank you for leaving a review, we have sent you over an email to get this resolved.
Thank you
I’m very dissatisfied and discontent…
I’m very dissatisfied and discontent with Cosatto.
I’ve got a continental bundle and I loved it, but the bundle is too big and too heavy for myself. I’ve send an email to customer care to return it, cause I was going to buy again Cosatto, but some smaller items, they return my email saying that as Im in Ireland I needed to send an email to repairscumiskeysnurseryservicecom. I did it! They answered me after a long time and the last update they said they’d collect the items last Monday, 21st of October, today is 25th, and I’ve send couple of emails and no answer yet! I need it returned and my money back ASAP!
On 20th I’ve bought the new cosatto items: Order #IE4774 confirmed, I’ve got 2 items only on 23rd, but I had bought 3 items. I’m missing the third item. Where is that? Lost? I didn’t get any explanation yet!
Please I need answers!
Patricia
October 21, 2024
Reply from Cosatto Ireland
Hi Patricia,
I understand your frustration and I can't apologise enough for the inconvenience you've experienced.
I've located your email and have now responded with an update.
Team Cosatto
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