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CosmoGrill Reviews 519

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting its sturdiness and excellent build, often noting it's well worth the investment. Many consumers appreciate the efficient and reliable delivery service, which contributes to a stress-free experience. The customer service is consistently described as amazing, with quick, helpful responses and effective solutions to any issues. However, some customers also noted issues with delivery, including delays, missing parts, or damaged items upon arrival. A few people were dissatisfied with the quality of certain products, particularly covers that deteriorated quickly and grills that showed signs of rust after a couple of years. There were also occasional complaints about slow customer service responses regarding these issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers are very happy with their purchase, praising... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well-made,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Customer service

People report high satisfaction with customer service. Many reviewers highlight the professionalism,... See more

Service

Consumers find service to be positive. Many reviewers praise the speedy and efficient responses, with some... See more

Based on these reviews

Rated 5 out of 5 stars

We spent some time choosing a BBQ we liked at the right price. Chose a CosmoGrill Original 4+1 model through B&Q - arrived on time and really well packed. We're very happy with it. Had an issue with 2... See more

Company replied

Rated 5 out of 5 stars

The CosmoGrill XL Charchoal BBQ is one of best one that I assembled and used. The main feature(and very rare!) that I love it is the ability to move the tray with charcoal up and down as required,... See more

Company replied

Rated 5 out of 5 stars

This is the second dual fuel BBQ I've purchased, the first was a house warming present for my daughter and son-in-law. He's used his many times and I can't wait to fire up the smoker, charcoal and ga... See more

Company replied

Rated 5 out of 5 stars

Fabulous looking BBQ. Not too difficult to put together, two of us put it together in 2 hours. Part missing contacted Cosmo and a replacement part arrived within 2 days. Amazing customer service. Ma... See more

Company replied


Company details

  1. Grill Store

About CosmoGrill

Written by the company

Welcome to CosmoGrill — the UK's home of premium barbecues and outdoor cooking.

Founded in 2016, CosmoGrill has grown from a passion for great outdoor cooking into one of the UK's most trusted barbecue brands. Whether you're a casual weekend griller, a family entertainer, or a dedicated pitmaster chasing the perfect smoke ring, we have a barbecue built for you.

Our range covers everything from compact charcoal kettle grills and XL offset smokers to powerful gas barbecues and innovative hybrid dual-fuel models that give you the best of both worlds. Every CosmoGrill product is designed with you in mind, combining quality materials, thoughtful features, and accessible pricing so that great outdoor cooking is available to everyone.

Based in the UK, we support our customers with responsive service and a genuine focus on getting things right. We also stock a wide range of spare parts, helping you extend the life of your barbecue and get the most out of your purchase for years to come.

Why choose CosmoGrill?

  • Free next-day delivery across mainland UK
  • Free returns on all barbecues
  • Same-day warehouse collection available
  • Best price guarantee on every order

With 125+ products and thousands of happy customers across the UK, our Trustpilot reviews speak for themselves. We take every piece of feedback seriously, whether it is a glowing five stars or something that needs putting right, because delivering a great experience matters to us.

Join thousands of customers already cooking with CosmoGrill.

Explore the full range at cosmogrill.com and find your perfect barbecue today.

Why Choose CosmoGrill

Written by the company

Built for Real BBQ Experiences
From charcoal and gas classics to dual fuel versatility, every CosmoGrill barbecue is designed to deliver performance, durability, and great value. Whether you're cooking for two or hosting a full garden party, our grills are built to handle it.
Fast Delivery, Reliable Support
Enjoy free next day delivery across mainland UK, easy returns, and responsive customer support when you need it. We are here before and after your purchase.
Spare Parts, Not Replacement BBQs
We stock a wide range of spare parts so you can keep your barbecue going for years. A smarter, more sustainable way to enjoy outdoor cooking.

Shop with Confidence | Built on Trust

Fast delivery, easy returns, and support you can rely on.

We stand behind every CosmoGrill purchase. Enjoy free next-day delivery across mainland UK, free returns on all barbecues, and responsive UK-based customer support. If something is not right, we will work quickly to put it right. Simple as that.

Contact info

Promotion box for CosmoGrill

BBQ Season Ready? - SPRING SALE IS LIVE!

Enjoy Up to 30% OFF BBQs, Covers & Accessories. Brand You Can Trust

4.5

Excellent

TrustScore 4.5 out of 5

519 reviews

5-star
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Rated 5 out of 5 stars

Great service.

Loads of choice online and competitive pricing. The delivery was swift and spot on timing as communicated throughout. Helpful delivery guys as well - thanks!

April 19, 2026
Rated 5 out of 5 stars

CosmoGrill

Excellent service and delivery well in the time specified. Tried it for a barbq last night cooked food brilliantly. OH is cooking Sunday lunch on it today, trying brisket long and slow. If all goes well I may never have to cook again on a Sunday. But all in all an amazing product and would recommend to anyone and the quality is really good.

April 12, 2026
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, 1 bolt missing and customer service was great. New bolt delivered in days. 100% would recommend.

April 18, 2026
Rated 4 out of 5 stars

Barring a delivery hiccup

Barring a delivery hiccup, unit arrived safely and has been assembled and used a couple times now. Smoking is hard but that's not grills fault just my lack of experience.

April 18, 2026
Rated 5 out of 5 stars

Very happy with it

Very happy with it! Delivery was next day, cooks food well and is aesthetically pleasing! My only negative is that the instructions to assemble aren’t very intuitive but we managed it in the end.

April 8, 2026
Rated 5 out of 5 stars

Great company

Great company, I purchased my BBQ from them a few years ago, but sadly my cover got bleached out in the sun, hence ordering a new one. Fast & efficient delivery

April 9, 2026
Rated 5 out of 5 stars

Yamara 6 burner - great product

Ordering process was simple
Delivery was on time, next working day.
The BBQ was easy to assemble, took me 2 1/2 hours on my own. The instructions were generally good, there were a couple of places where they could be clearer, such as routing and attaching the gas pipe to the side burner.
The BBQ works well and is very easy to use.

April 15, 2026
Rated 5 out of 5 stars

Very professional

Very professional, helpful and quick response customer service. Fast shipping and top quality products.
Highly recommend.

March 31, 2026
CosmoGrill logo

Reply from CosmoGrill

Thank you so much, Tomasz! Really glad to hear our customer service team looked after you well — we do put a lot of effort into making sure responses are quick and actually helpful, so it's great to know that came through. Hope you're enjoying your CosmoGrill!

Rated 4 out of 5 stars

Great value Charcoal BBQ

I bought the Ignis Smoker Charcoal Barbecue & cover. Great communications, fast delivery (of the BBQ), well packaged. Assembly instructions are very good. The unit went together really well, is a generous size & pretty substantial. Hopefully this unit will last well - the steel isn't a solid as on my old Weber MasterTouch but the paint finish is good. I had a query re the cover which Louis dealt with promptly - thanks!

April 20, 2026
Unprompted review
CosmoGrill logo

Reply from CosmoGrill

Thank you for such a detailed review and for the 4 stars! Really glad to hear the communications, delivery, packaging and assembly all hit the mark — and great to know Louis was able to sort your cover query promptly, we'll pass that on to him!

Your point about the steel gauge is fair and appreciated — we're always looking at ways to improve, and feedback like this genuinely helps. The Ignis is designed to offer great value at its price point, but we completely understand the comparison to a premium unit like the Weber MasterTouch. Hopefully, it surprises you with how well it holds up over time — do feel free to reach out if you ever need anything!

CosmoGrill

Rated 5 out of 5 stars

Perfect

Great little grill very happy with the bundle we purchased
Delivery was fast too!

April 6, 2026
CosmoGrill logo

Reply from CosmoGrill

Thank you, Jade! So happy to hear you're loving the grill and that the bundle was the right choice — we put a lot of thought into making sure our bundles offer real value. Fast delivery is always the goal too, glad it was delivered on that! Enjoy every cook

CosmoGrill

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price and perfect fit - what more can you can ask for!

April 6, 2026
CosmoGrill logo

Reply from CosmoGrill

Thank you for the great review! Fast delivery, great value, and a perfect fit — that really is the dream combo! Really glad everything came together so well. Enjoy it! 🔥

CosmoGrill

Rated 5 out of 5 stars

Delivered on time, easy to assemble and easy to clean after use

Delivered when advised, barbeque was easy two assemble and easy to clean after use.

April 2, 2026
CosmoGrill logo

Reply from CosmoGrill

Thank you, Sarah! Really glad to hear the delivery was on time and that assembly was straightforward — we do put a lot of work into making sure our BBQs are easy to put together. And easy to clean afterwards is always a bonus! Hope you're enjoying it and have a great BBQ season ahead! 🔥

CosmoGrill

Rated 2 out of 5 stars

I would not recommend this bbq

I would not recommend this bbq. I purchased it in summer 2025 due to the attractive price. However, let me tell you - you get what you pay for - it is cheap.

- The grill slates are too far apart, food falls through.
- It has a habit of grease catching fire flaring up.
- One of the burners no longer ignites.
- The cover is shocking, I uncovered for the first time today to discover that it’s covered in mould!

Honestly, save the hassle I’ve had and purchase elsewhere.

I am disappointed.

April 18, 2026
Unprompted review
CosmoGrill logo

Reply from CosmoGrill

Thank you for taking the time to share this, Charles, and we're genuinely sorry to hear about your experience — this is not the standard we hold ourselves to, and we completely understand your disappointment.

The issues you've raised — the grill spacing, the grease flare-ups, the igniter fault, and the mould on the cover — are all things we'd really like to look into properly for you. Some of these may have practical fixes, and where a component has failed, we'd want to make it right.

Would you be able to reach out to us directly at support@cosmogrill.co.uk with your order details? We'd like the chance to resolve this for you rather than leave it here. We take every review seriously, and your feedback will be passed to our product team.

CosmoGrill

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