Great! Within a few days, you'll receive your product at a good price. The delivery service could be improved.For both orders same delivery guy. First order:The delivery driver didn't want to drive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Weighted umbrella base was delivered very quickly. Took off 1 star as the package that held the necessary hardware was not sealed and there were only 9 screws loose inside the packing material. A qua... See more
Company replied
The only thing I look for is for after delivery is support help for missing parts or RETURN POLICY ,thats why I prefer big box stores . I just receive an umbrela $350 with missing parts and a box dama... See more
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I picked up a fire coffee table that was half off. Was a little hesitant because I saw costway products being sold at many places and never saw the direct website before. Products support and purchasi... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Costway Canada
Dear customer,
We're just glad whatever it was arrived and made a good impression. Thanks for the 5-star review, and happy belated birthday to the lucky recipient! Hope to see you again soon!
Kind regards
Costway inc.
One of a kind expanding patio table!
Item was easy to order. It is a unique patio table! Good price. Great colour fit on our deck.
June 11, 2026
Reply from Costway Canada
Dear customer,
Thank you for your lovely review! We're so happy to hear the table is a perfect fit for your deck and that you love the color and price. It was a pleasure having you as a customer—enjoy your unique new patio table!
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thanks so much for your kind words! We're thrilled you enjoyed the fast shipping, great price, and quality. It was a pleasure serving you—hope to see you again soon!
Kind regards
Costway inc.
Great service
My item arrived on time and in good order, and exactly as described.
The tracking system was easy to follow and accurate.
I would buy from Costway again.
June 12, 2026
Reply from Costway Canada
Dear customer,
Thank you for your wonderful feedback! We're so glad everything arrived on time, as described, and in great condition. It's also great to hear the tracking worked smoothly for you. We truly appreciate your trust and look forward to serving you again at Costway!
Kind regards
Costway inc.
Over-all it was a great experience
Over-all it was a great experience, and the only problem I had was part of my order was out of stock, and I wasn't notified about it. I would buy from them again. The item was in perfect condition, and works great.
June 19, 2026
Reply from Costway Canada
Dear customer,
Thanks for your great review! We're so glad the item arrived in perfect condition and works well for you. We sincerely regret for the stock notification issue—we'll work on improving our communication. Happy to hear you'd shop with us again—we truly appreciate your support!
Kind regards
Costway inc.
We stii have not received the chair
We stii have not received the chair. Betwwn going back and forth with you and the carrier , we still have not received. Please follow up on this as soon as possible
June 18, 2026
Reply from Costway Canada
Dear customer,
We are very sorry for the delay. We have been in contact with the trucking company to confirm the in-room delivery fee. We understand this has taken longer than expected, and we sincerely apologize for the inconvenience.
We have already sent a follow-up to expedite their response. As soon as we hear back from them, we will update you immediately. Please rest assured that we are doing everything we can to resolve this as quickly as possible.
Thank you for your patience, and we truly appreciate your understanding.
Kind regards
Costway inc.
Delivered on time. Yay! Easy set up. Works great as fan and ionizer. Cooling light flashing, won’t turn off
Bought for my spouse who has MS and can’t function in the heat. Overall, our room is cooler with the fan. I like the added humidity in the room and the ionizer function. I think the cooling function may not be working to optimum. Cooling light flashing usually means the fan needs more water. The tank is full. We’ve followed the Troubleshooting guide steps—the light is still flashing. If the machine thinks it has no water, is the cooling function actually working? Not sure. I assumed the ice boxes would go into the large water tank. They don’t. They go into a smaller one up top. I’m not sure if they are adding to cooling.
June 8, 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback. We're truly sorry to hear this. This is not the quality we aim for. We have reached out to you for more details, and we'll do our best to make things right. Your feedback has also been passed to our product team for improvement. We appreciate you bringing this to our attention.
Kind regards
Costway inc.
The delivery was good
The delivery was good. An easy chair to put together. Not super comfortable and very low, but it does look nice, so overall a good purchase for the price.
June 10, 2026
Reply from Costway Canada
Dear customer,
Thanks for your honest feedback! Glad you like the look and find it good value. We've noted your comments on comfort and height—appreciate the input! Enjoy your chair!
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you! So glad you love the set. Enjoy it!
Kind regards
Costway inc.
I ordered a dryer the same time as a…
I ordered a dryer the same time as a washer, I received the washer in a timely fashion but the dryer apparently had to be shipped from your u.s. location, I waited 2 weeks and cancelled then you said it was already shipped and I would have to pay a fee of $35. After many emails back and forth you finely refunded my money.
Terrible experience with your company and disappointed.
June 11, 2026
Reply from Costway Canada
Dear customer,
We are truly sorry for the frustrating experience you had with your dryer order. This is definitely not the level of service we strive to provide.
We completely understand your disappointment—waiting two weeks only to be told you'd have to pay a cancellation fee is unacceptable. We're glad we were able to resolve the refund in the end, but we know the process was far too complicated and time-consuming.
We have shared your feedback with our logistics and customer service teams to prevent similar issues from happening in the future. If there's anything else we can do to make things right, please don't hesitate to reach out. We hope you'll give us another chance in the future.
Kind regards
Costway inc.
It’s beautiful but not functional
It’s beautiful but not functional. The brown wood it’s above, so, the tv will never be level.
I’m
Thinking in give it back
June 11, 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback. We're truly sorry to hear this. This is not the quality we aim for. We have reached out to you for more details, and we'll do our best to make things right. Your feedback has also been passed to our product team for improvement. We appreciate you bringing this to our attention.
Kind regards
Costway inc.
Sturdy Patio Umbrella
We had been looking for a patio umbrella that was strong and sturdy. We had purchased one years ago from another supplier that was great, strong and sturdy, which eventually broke because it was old and well used. Since then we have purchase many flimsy umbrellas that basically break whenever there is a gust of wind. This umbrella seems to be like the first one we purchased and we are very happy with it so far.
June 15, 2026
Reply from Costway Canada
Dear customer,
Thank you for your wonderful review! We're so glad you finally found a sturdy umbrella that can handle the wind — just like your old favourite. We really appreciate your support and hope it serves you well for many years to come!
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
We sincerely appreciate your positive feedback! It's wonderful to know that our product set meets the needs of your toddlers. We take pride in offering quality items designed with safety and enjoyment in mind. Thank you for your trust in us!
Kind regards
Costway inc.
I got the pull out sofa bed for my…
I got the pull out sofa bed for my nephew who visited us. He was quite comfortable, no complaints.
May 6, 2026
Reply from Costway Canada
Dear customer,
Thanks for the great feedback! So happy your nephew had a comfortable stay on the sofa bed. No complaints means we did our job right! We appreciate your business!
Kind regards
Costway inc.
Easy and simple to order on-line
Easy and simple to order on-line. Quick delivery. Love the product
June 10, 2026
Reply from Costway Canada
Dear customer,
Thanks for the great feedback! So glad everything was easy, fast, and that you're loving your new purchase. We really appreciate you choosing us!
Kind regards
Costway inc.
Not as expected
Product arrived in time. However, not happy with product. Everything put in outdoor box was soaked after the rain. Purchased for cushions etc to be protected from rain, disappointed.
June 16, 2026
Reply from Costway Canada
Dear customer,
Thank you for your honest feedback. We're truly sorry to hear that the outdoor box didn't perform as expected—we completely understand your disappointment. This is not the quality we aim for. We have reached out to you for more details, and we'll do our best to make things right. Your feedback has also been passed to our product team for improvement. We appreciate you bringing this to our attention.
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your review. We're very regret to hear about the chipping wood and uncomfortable chairs — we completely understand your disappointment.
We have emailed to request a video of the issues. As soon as we receive them, we will look into this and get back to you with a solution right away.
Please feel free to contact us anytime if you need further assistance.
Kind regards
Costway inc.
Product delivered quickly and installed…
Product delivered quickly and installed as expected.
June 17, 2026
Reply from Costway Canada
Dear customer,
Thank you! So glad everything was fast and hassle-free for you. Enjoy your new purchase!
Kind regards
Costway inc.
Eveything was perfect…yyeeaahh…!!!
Eveything was perfect…yyeeaahh…!!!
(A/C 12000 portable)
June 10, 2026
Reply from Costway Canada
Dear customer,
Thank you for your enthusiastic review! We're absolutely delighted to hear that your 12,000 BTU portable air conditioner delivered a perfect experience. Keeping our customers cool and comfortable is what we do best! Enjoy, and thanks again for your support.
Kind regards
Costway inc.
The product seems to be of very good…
The product seems to be of very good quality, although we haven't had a chance to use it yet but first impression is good!
Communication for delivery could have been a bit clearer. I realize the item had to come from the USA but Fedex wasn't very detailed as to when the delivery would be and then all of a sudden it arrived.
June 16, 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback! So glad you're happy with the quality so far. We also appreciate your note about delivery communication and will work to improve that. Enjoy your new purchase!
Kind regards
Costway inc.
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