was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I only discovered Costway recently but I have enjoyed immensely their products. I wish I had known earlier as I am an avid shopper. I plan to shop more products such as gym equipment soon. Their produ... See more
Company replied
Ordering online was easy through your website. It was delivered through Amazon. The delivery guy was super helpful in getting the AC into my house. My son is enjoying the cool air in his room during t... See more
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Everything came as described with no damage. You need to watch the UTube video on installing it if you have never done it before. You will need to understand the vacuum and charging procedure which is... See more
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Company details
- #124 of 170 best companies in Furniture Store
- #14 of 25 best companies in Appliance Store
- #18 of 23 best companies in Children's Toys Store
- #21 of 31 best companies in Outdoor Furniture Store
About Costway
Written by the company
About Costway.com
Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.
Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.com for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
11250 Poplar Ave, Bldg C, 92337, Fontana, United States
- service@costway.com
- costway.com
Get $200 Coupons for Your Orders!
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My whole experience wonderful!
My whole experience wonderful!! Easy ordering and delivery was very prompt!
April 20, 2026
Reply from Costway
Thank you so much for your wonderful review! We’re so happy to hear your whole experience was a great one and that ordering was easy with prompt delivery. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
Great selection of the item I wanted
Great selection of the item I wanted. Excellent price
April 27, 2026
Reply from Costway
Thank you so much for your great review! We’re glad you found exactly what you were looking for and at a price you were happy with. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
The customer service was exceptional
The customer service was exceptional. Delivery was quick! Would order again!
April 27, 2026
Reply from Costway
Thank you so much for the kind words! We’re thrilled to hear you had such a positive experience with our customer service and quick delivery. That means a lot to us, and we’d love to serve you again anytime!
Kind regards
Costway inc.
I will never purchase from here again
I will never purchase from here again. The measuring was way off than I was stuck paying for the return of the merchandise
April 20, 2026
Reply from Costway
Dear customer,
A thorough review of our email records has been conducted. The reason you initially contacted us to request a return was that the products were too large for your seats.
The product dimensions are as follows: The seat cushion measures 25" x 25" x 5" (Length x Width x Height), while the back cushion is 31.5" x 25.5" x 7" (Length x Width x Height). These were listed on our website, and the factory manually measured them based on the actual products.
Since there was no mention of the product size being different from that on the website, and according to the website's return policy, in the event that there are no quality issues with the products, the return fee will be covered by the customer.
Thank you very much for your re-check and for understanding.
Kind regards
Costway inc.
Call me
Hi
I'm sorry, the website is very beautiful, I ordered outdoor lounge chairs to sunbathe by the pool and not all of them arrived in good condition. I'm trying to talk to customer service to get my money back and no one is getting back to me. 8436926122
April 25, 2026
Reply from Costway
Dear customer,
Our numbers are:
213-401-2666 (on duty 24/7)
844-242-1885 (Mon–Fri, 8am–4pm PST)
Please note that, due to a high volume of calls, you may occasionally experience a busy line.
We received the email you sent on 2 May and replied on 4 May. Please check your spam folder.
Could you please confirm whether you have now received all five packages? Regarding the damaged package and product, could you please provide us with photos showing the damage?
You purchased Seel Worry-Free Delivery. With this service, packages are protected against loss or damage in transit, theft or loss after delivery, and significant delays. They can refund or replace the package. Please report this to Seel and submit the required proof using the contact details sent to you previously.
We hope to resolve the issue for you as soon as possible.
Kind regards
Costway inc.
New apartment furniture
The turnaround from ordering to delivery was quick, price was good, and the product was as described. Just the right size for a small dining area in an apartment.
April 18, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Good quality
Ordering was easy and delivery was received in a timely manner.
Good quality
April 25, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
The outdoor cushions ordered were…
The outdoor cushions ordered were perfect and love them more than I thought I would. I will definitely be shopping with Costway more often.
April 24, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I Have Purchased A Number Of Items From…
I Have Purchased A Number Of Items From This Company And Have Been Very Satisfied With All Of My Purchases!! Great Customer Service !! Good Product Fair Prices $$
April 25, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Quick and painless 😀
April 25, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
It was a great experience
It was a great experience, shipping on time and perfect customer service, Thanks
April 25, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Got what I ordered in a timely fashion.
April 20, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Great purchase
I’ve been searching for a mud kitchen for my toddler and decided to buy from Costway. Delivery went well, and the wood quality is very smooth and seems to be cedar. It was easy to assemble, though I do wish the sandbox had a wooden bottom. Also, the oven door has a small gap on the side, but I don’t mind it. If you plan to leave it outside, I suggest applying a water-resistant coat. Overall, 5 stars!
April 25, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Very good!!
May 10, 2026
Unprompted review
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Fast shipping and the jeep is the best…
Fast shipping and the jeep is the best quality love it
April 24, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Only had the car for about a week
Only had the car for about a week. It doesn’t hold a charge and it doesn’t even move when it’s on high speed with two toddlers roaming 60 pounds.
April 24, 2026
Reply from Costway
Dear customer,
Very regret to hear about your car run time had a problem.
We have previously received your emails. Following inspection by our factory technicians, we have arranged for you to receive a replacement battery. It is currently in transit. Please replace it after received and test it again. If the problem persists, please do not hesitate to contact us again at any time. We will continue to handle the matter for you.
Kind regards
Costway inc.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
The product was just like they said and…
The product was just like they said and was shipped quickly. Easy to assemble.
April 24, 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
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