was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 mo... See more
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Review summary
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Everything came as described with no damage. You need to watch the UTube video on installing it if you have never done it before. You will need to understand the vacuum and charging procedure which is... See more
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Ordering online was easy through your website. It was delivered through Amazon. The delivery guy was super helpful in getting the AC into my house. My son is enjoying the cool air in his room during t... See more
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I only discovered Costway recently but I have enjoyed immensely their products. I wish I had known earlier as I am an avid shopper. I plan to shop more products such as gym equipment soon. Their produ... See more
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Company details
- #124 of 170 best companies in Furniture Store
- #14 of 25 best companies in Appliance Store
- #18 of 23 best companies in Children's Toys Store
- #22 of 31 best companies in Outdoor Furniture Store
About Costway
Written by the company
About Costway.com
Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.
Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.com for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
11250 Poplar Ave, Bldg C, 92337, Fontana, United States
- service@costway.com
- costway.com
Get $200 Coupons for Your Orders!
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We purchase a Costway 12,000 BTU Split…
We purchase a Costway 12,000 BTU Split Unit for a 12'x 22' room that 3/4 th of the room is windows. It has a flat roof with little space for central air ducts. It's a beautiful room to observe the birds and deer that visit our yard, but just too hot in the summertime. We had the unit installed by a professional. It only took about 2 hr. and it was up and running. It cools the room great and I'm amazed how quiet it is. We are so very pleased that we can now enjoy this beautiful room year around in comfort. The windows open vertically so a window unit would never have worked. I'm so pleased that I learned about the split unit. It's perfect for this room.
April 21, 2026
Reply from Costway
Thank you so much for the incredibly detailed and thoughtful review. We’re really happy you found the perfect solution for your unique room setup—especially with all the windows and the flat roof space limitations. It means a lot that the professional installation was quick, the unit cools so well, and you’re impressed by how quiet it is. We’re also thrilled you can now enjoy that bird-and-deer watching space year-round in comfort. Thanks again for sharing your experience—we truly appreciate it!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for the awesome review. We’re really happy you think we’re a great place and that you love the wonderful pricing on our great items. Your support means the world to us!
Kind regards
Costway inc.
The table and chairs are beautiful and…
The table and chairs are beautiful and an incredible value for the price. My daughter and son-in-law want to order the same set for their house
April 21, 2026
Reply from Costway
We’re really happy you love how beautiful the table and chairs look and that you feel it’s an incredible value for the price. That’s amazing that your daughter and son-in-law want the same set—thank you for sharing the love!
Kind regards
Costway inc.
Reply from Costway
Dear customer,
We sincerely regret for the inconvenience caused to you.
Regarding the product color issue, our colleague has already received your call and provided an explanation.
As for the return process, we currently do not offer a QR code and only provide a return label. We hope for your understanding. However, we will report this to the relevant team to see if QR codes can be made available in the future. Thank you very much for your feedback.
Additionally, we have received the returned package. The refund will be credited back to your original payment account within 3–5 business days.
Kind regards
Costway inc.
Purchased an arbor with protection
Purchased an arbor with protection. Once we started putting it together realized one of the pieces was missing the end required to snap it on the bar. Contacted Costway. Their solution was to tell me they would send a replacement bar. It will only take a MONTH. So much for purchase protection.
April 21, 2026
Reply from Costway
Dear customer,
We fully understand how you feel upon discovering that part is missing from your product. Regarding this issue, we have already contacted you via email. Please check your inbox for an email from service@costway.com.
With Seel Worry-Free Delivery, packages are protected from Lost in-transit, Item damaged in transit, Package stolen or missing after delivery, Shipment significantly delayed. It is an additional layer of shipping protection.
Kind regards
Costway inc.
My grandson loved the slide after he…
My grandson loved the slide after he figured out how to go down the bigger brothers loved it to so they all enjoyed it fast delivery and great quality
April 21, 2026
Reply from Costway
Thank you so much for the awesome review. We’re really happy everyone enjoyed the slide—especially after your grandson figured it out! 😊 We’re also glad delivery was fast and that you’re loving the great quality.
Kind regards
Costway inc.
HW53867 useless sliding doors
Received theHW53867 buffet table with sliding glass doors as a gift. No problem with assembly until putting in doors. Doors fall out. Tried adjusting wheels using screw but won't stay lowered and will not tighten. Was also a little crooked when it was assembled. Doors are useless.
May 4, 2026
Unprompted review
Reply from Costway
Dear customer,
we are unable to find your order according to the information you provided. Could you please ask the person who sent the gift for the order information? And forward your concern as well as the order number to service@costway.com
Thank you
Kind regards
Costway inc.
Purchase
What I disliked was how hard it was to set up our EIN Tax Exemption information and place the order. It was cleared up after several corrections and after making changes to the account name. Other than that, we liked our purchase, and it came very quickly as well.
April 16, 2026
Reply from Costway
Thank you for sharing your experience with us.
We understand that setting up the EIN Tax Exemption information can take extra steps, and we truly appreciate your patience throughout the process. To ensure everything is processed correctly and in compliance with tax exemption requirements, we do need to carefully verify the information you provide — which sometimes means asking for more detailed documentation and making necessary adjustments.
We’re glad to hear that after a few corrections, everything was cleared up, and that you were happy with your purchase and the fast delivery. Your satisfaction means a lot to us.
Thank you again for your understanding and for choosing us. We look forward to serving you again in the future.
Kind regards
Costway inc.
Customer pays for shipping on their defective items
The ratings for Costway are fake. I received my brand new outdoor patio table and chairs. The table is so poorly made that it is warped right on the center. Costway says free returns. But only IF you as a customer pay to send it back. See their attached email :
— we’ll assist you promptly. Alternatively, you may choose to return the item to our warehouse yourself (Address:11250 Poplar Avenue,Fontana, California 92337).
Note: You’ll be responsible for the return shipping cost.
May 4, 2026
Unprompted review
Reply from Costway
Dear customer,
We sincerely regret for any trouble this has caused you. If the product has a quality issue and need to arrange return, the return shipping cost will be covered by us.
We have received both your phone call and your email regarding the tabletop issue. We have already provided our latest response via email. Could you please check your inbox and let us know your decision?
Please also rest assured that we do not post fake reviews or ratings. We are always committed to providing better products and services for our customers.
Kind regards
Costway inc.
Reply from Costway
Thank you so much for the great review. We’re really happy you found it easy to order and that your package arrived quickly.
Kind regards
Costway inc.
I consider myself very handy with that…
I consider myself very handy with that set instructions were trash and most of the stickers the label the items were missing
April 20, 2026
Reply from Costway
Dear customer,
We truly regret to hear that you encountered issues during installation, and we completely understand how you feel.
Could you kindly send an email to service@costway.com with a detailed description of the specific problem you ran into? Please let us know at which step of the installation the issue occurred and what exactly happened. This will help us gather more information and assist you as quickly as possible.
At the same time, we will also share your feedback with our relevant colleagues to see if we can provide an installation video to better support you. Please expect a reply within 2–3 business days to your email address.
Thank you for your patience and understanding.
Kind regards
Costway inc.
Love your products
Love your products! Shipping didnt take long either. Even when I had an order get lost in transit, y'all made it right and sent me a replacement.
April 20, 2026
Reply from Costway
Thank you so much for the amazing review. We’re really happy you love our products and that shipping was quick for you. We’re grateful we could make it right by getting you a replacement sent out. Your support truly means a lot!
Kind regards
Costway inc.
was happy with the product only concern…
was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 months but they gave us option of discount or send us a replacement order. quality and the customer service is good !!
April 20, 2026
Reply from Costway
Thank you so much for sharing your experience. We truly appreciate you mentioning how willing our customer service team was to help and the options they provided. While we understand the 2-month backlog was frustrating, we’re grateful you felt supported throughout it. Thanks again for your patience and for the kind words about our quality and service!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for the awesome review. We’re really happy you loved the product, found the price right, and had great service and delivery.
Kind regards
Costway inc.
Amazing service!! Quality product!
We had issues with our gazebo. The company went above and beyond and made it right. They definitely put costumers first. Thank you.
April 20, 2026
Reply from Costway
Thank you so much for taking the time to share your experience. We’re really grateful you said we went above and beyond to make it right. Customer-first is exactly how we want to show up, and your kind words mean a lot.
Kind regards
Costway inc.
Great outdoor dining table and chair
The table and chairs set came on time and look great. Assembly wasn’t too bad either, directions were easy to follow and was able to do it by myself in a couple hours. I’m very pleased with the new outdoor dining set
April 20, 2026
Reply from Costway
Thank you so much for the amazing review. We’re really happy your table and chairs set arrived on time, looks great, and that the assembly was smooth for you. It’s awesome you were able to put it together by yourself in a couple hours—those easy-to-follow directions really matter. We’re thrilled you’re pleased with your new outdoor dining set!
Kind regards
Costway inc.
It's fairly low quality
It's fairly low quality with poor instructions (had to do a lot of things over). What you get for 45 dollars I guess?
April 17, 2026
Reply from Costway
Dear customer,
We truly regret to hear that you've encountered an issue with the product during installation and use.
One of our colleagues has also received your call, and we are currently working with the factory’s technical staff to identify the specific issue. Please be patient while we get back to you. We are also eager to resolve this for you as soon as possible.
Kind regards
Costway inc.
great experience
April 17, 2026
Reply from Costway
Thank you so much for the lovely review. We’re really happy you had a great experience with us—your support means a lot!
Kind regards
Costway inc.
Item was just as ordered
Item was just as ordered, quick shipping, priced right. Immediate support from customer service!
April 18, 2026
Reply from Costway
Thank you so much for the fantastic review. We’re really happy your item was exactly as ordered, that shipping was quick, and that you felt the pricing was fair. Also, we’re glad customer service was able to help right away—nothing makes us happier than a smooth experience from start to finish.
Kind regards
Costway inc.
Our dump truck works great the backhoe doesn't
My dumb truck works great. My backhoe doesn't once in a while works but most of the time it doesn't
April 18, 2026
Reply from Costway
Dear customer,
We truly regret to hear that you've encountered an issue while using the product.
One of our colleagues has also received your call and provided the latest response. Could you please check your inbox and work with us on the next steps? This will help us offer a more accurate and appropriate solution for you.
Thank you for your understanding.
Kind regards
Costway inc.
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