was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 mo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I only discovered Costway recently but I have enjoyed immensely their products. I wish I had known earlier as I am an avid shopper. I plan to shop more products such as gym equipment soon. Their produ... See more
Company replied
Ordering online was easy through your website. It was delivered through Amazon. The delivery guy was super helpful in getting the AC into my house. My son is enjoying the cool air in his room during t... See more
Company replied
Everything came as described with no damage. You need to watch the UTube video on installing it if you have never done it before. You will need to understand the vacuum and charging procedure which is... See more
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Company details
- #124 of 170 best companies in Furniture Store
- #14 of 25 best companies in Appliance Store
- #18 of 23 best companies in Children's Toys Store
- #21 of 31 best companies in Outdoor Furniture Store
About Costway
Written by the company
About Costway.com
Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.
Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.com for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
11250 Poplar Ave, Bldg C, 92337, Fontana, United States
- service@costway.com
- costway.com
Get $200 Coupons for Your Orders!
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item was just as ordered
Item was just as ordered, quick shipping, priced right. Immediate support from customer service!
April 18, 2026
Reply from Costway
Thank you so much for the fantastic review. We’re really happy your item was exactly as ordered, that shipping was quick, and that you felt the pricing was fair. Also, we’re glad customer service was able to help right away—nothing makes us happier than a smooth experience from start to finish.
Kind regards
Costway inc.
Our dump truck works great the backhoe doesn't
My dumb truck works great. My backhoe doesn't once in a while works but most of the time it doesn't
April 18, 2026
Reply from Costway
Dear customer,
We truly regret to hear that you've encountered an issue while using the product.
One of our colleagues has also received your call and provided the latest response. Could you please check your inbox and work with us on the next steps? This will help us offer a more accurate and appropriate solution for you.
Thank you for your understanding.
Kind regards
Costway inc.
Best store 🙌
April 18, 2026
Reply from Costway
Thank you so much for the great review. We’re really happy you think we’re the best—your support means a lot to us!
Kind regards
Costway inc.
Excellent,well crafted outdoor…
Excellent,well crafted outdoor furniture.
Easy to assemble, quality wood sets.
Would highly recommend.
April 18, 2026
Reply from Costway
Thanks so much for the awesome review. We’re really happy you love the well-crafted outdoor furniture, found it easy to assemble, and enjoyed the quality wood. We truly appreciate your recommendation—means a lot!
Kind regards
Costway inc.
The product quality was excellent
The product quality was excellent, and the price was exactly right for what I received. Delivery was fast, the packaging was solid, and the item arrived in perfect condition. It’s hard to trust unfamiliar companies these days, but Costway.com has definitely earned my confidence.
April 18, 2026
Reply from Costway
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that the quality, pricing, delivery, and packaging all met your expectations. Earning your trust truly means a lot to us, and we’re so glad we could provide a positive experience. We appreciate your support and look forward to serving you again!
Kind regards
Costway inc.
Good product
Good product arrived on time and everything was there. Instructions cpuld have been little clear and parts labeling could be better. Overall good but expected little better looks. Little over price.
April 18, 2026
Reply from Costway
Thank you for your honest feedback! We’re glad to hear your order arrived on time and that everything was included. We also appreciate your comments about the instructions, labeling, and overall appearance—this kind of input helps us improve. We’ll be sure to share your suggestions with our team.
Kind regards
Costway inc.
LeeF
Chairs are beautiful seat cushions very comfortable I am very happy with my purchase and price.
April 18, 2026
Reply from Costway
Thank you so much for your kind words! We’re thrilled to hear you love how the chairs look and that the seat cushions are comfortable. It’s great to know you’re happy with both the quality and the price.
Kind regards
Costway inc.
Reply from Costway
We’re so happy to hear that both you and your toddler love the Montessori bed 😊 It’s wonderful to know it’s a great fit for your little one. We truly appreciate your support!
Kind regards
Costway inc.
Received item in a minimum of time and…
Received item in a minimum of time and it is solid built. Very handy.
April 17, 2026
Reply from Costway
We’re glad to hear your item arrived quickly and that you’re happy with its solid build and usefulness. We truly appreciate your support and hope it continues to serve you well!
Kind regards
Costway inc.
Absolutly no support and a lot of hassle
I have been trying for 4 months now to find a solution to my problem with a mini split unit and I keep getting put off. And the worst part is that my objective but negative review has disappeared. They write in the ad: fast response - real support - no hassle, but in reality there is: no response - absolutely no support - but a lot of hassle.
April 2, 2026
Unprompted review
Reply from Costway
Dear customer,
We truly regret for the unpleasant experience you've had.
We have been following up with the factory regarding your issue, but unfortunately, we haven't heard back from them yet. We've just urged them again, and we expect to contact you by email within 2–3 business days.
As for the review you left on our website, it is still being reviewed by our team, so it hasn't been published just yet.
Thank you so much for your patience, and again, we sincerely regret for the inconvenience this has caused you.
Kind regards
Costway inc.
Reply from Costway
Thank you for your feedback! We’re glad to hear everything met your expectations and matched the description. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
Great on line shopping
I stumbled upon this company while looking for artificial grass in one foot squares. Found this company carries a good variety of products which are stylish and great for homes.
Ordering was straightforward and delivery time was quick. Packaging was excellent. Happy with my discovery and first purchase.
April 15, 2026
Unprompted review
Reply from Costway
Thank you so much for sharing your experience! We’re so glad you found us and that your first purchase was a great one 😊 It’s wonderful to hear you enjoyed the product selection, easy ordering process, and fast, well-packaged delivery. We truly appreciate your support and hope to be your go-to for many more finds in the future!
Kind regards
Costway inc.
QUALITY AT COSTWAY
I only discovered Costway recently but I have enjoyed immensely their products. I wish I had known earlier as I am an avid shopper. I plan to shop more products such as gym equipment soon. Their products are relatively cheaper yet durable compared to other stores
April 16, 2026
Reply from Costway
Dear customer,
Thank you for your wonderful feedback! We're so glad you found us and love our products. We can't wait to serve you again — especially with those gym equipment needs!
Kind regards
Costway inc.
First time order
First time order. Great online setup to order, quick and easy. Fast delivery.
March 30, 2026
Reply from Costway
Dear customer,
Thank you for your wonderful review!
We're so happy to hear that your first time ordering with us was smooth and easy, and that you were pleased with the fast delivery.
Your satisfaction means a lot to us. We look forward to serving you again in the future!
Kind regards
Costway inc.
Reply from Costway
Dear customer,
Thank you so much for your kind feedback!
We're glad to hear that your product arrived quickly, met your expectations in quality, and looked just like the picture.
Your satisfaction means a lot to us. Hope to serve you again soon!
Kind regards
Costway inc.
Not happy Costway!
I had a terrible experience with Costway. I purchased a floor rug from KMart Marketplace unfortunately the seller was Costway.
I ordered a cream rug (which was pictured on the listing) and they sent me a dark grey/blue one.
It was near impossible to find out how to return it.
So I contacted KMart Customer Service and they contacted Costway - 3 times!
Costway refuse to accept they sent the wrong colour and won’t accept the rugs return.
No way will I ever purchase anything from KMarts Marketplace again.
It’s been a nightmare.
So now I’m saddled with a dark grey rug (which I hate) and substantially out of pocket.😡
April 28, 2026
Unprompted review
Reply from Costway
Dear customer,
we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to service@costway.com
Thank you
Kind regards
Costway inc.
Reply from Costway
Dear customer,
Thank you so much for your kind words! We're very happy to hear that our representative was able to help you. If you need any further assistance, please don't hesitate to reach out. We truly appreciate your support!
Kind regards
Costway inc.
Bought 4 bar stools off Amazon on the…
Bought 4 bar stools off Amazon on the 19th of April. Was supposed to be there by that Friday. Got the last of 2 boxes on Monday. These 4 barstools were a house warming gift. The house warming party was Saturday. 1 box of 2 came Saturday we put them together and one stool has a short leg.
Costway is making it almost impossible to get a refund.
April 28, 2026
Unprompted review
Reply from Costway
Your order was placed on the Amazon platform and have attempted to notify the customer service of the Amazon platform to assist you with the issue. Thank you for your patience and we wish you a good day.
Costway inc.
parts were bent out of box
The order is now closed
US12026040255964 and checkout email
bill_rimsa
bedfordps.org
parts were bent out of box - spent 2 weeks trying to upload pics to their web site with no luck - after over 10 hours with tech support (seel) they cannot get ther suppor site to work and just keep sending me the same directions to upload pic - sill getting nowhere as it am trying to return the grill but getting no help except that they are back logged and sorry for the delay - DO NOT BUY FROM THIS COMPANY !!!!!!!!!
April 12, 2026
Unprompted review
Reply from Costway
Dear customer,
we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to service@costway.com
Thank you
Kind regards
Costway inc.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
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