Cosyfeet Reviews 

196
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality of the products, noting their comfort and excellent design, especially for those needing wider or supportive footwear. Many people appreciate the ease of ordering and the prompt, efficient delivery service, often receiving their items quickly. The overall service is frequently highlighted as excellent, with consumers finding the products to be of great value and well-suited to their needs. However, some customers also noted initial challenges with product sizing, finding items either too large or too tight, or needing to exchange for a different size. Despite this, the company's service was often helpful in resolving these fit issues, with easy return and exchange processes.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort and fit of sandals, shoes,... See more

Order

Customers had positive experiences with order, finding the process easy and delivery prompt. Many reviewers... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting excellent and prompt... See more

Service

Customers consistently note positive experiences with service, with many praising the quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... See more

Company replied

Rated 5 out of 5 stars

Easy to order, very prompt delivery and we'll packaged. The socks are good quality, very comfortable and as advertised they do not mark my ankles at all. Since wearing them my ankles have stopped swe... See more

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more


Company details

  1. Shoe Store

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

196 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(196)

42 reviews in the last 12 months

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Rated 2 out of 5 stars

I ordered 6 pairs of socks

I ordered 6 pairs of socks. 3 cotton and 3 wool mix. Having neuropathy I thought the wool socks would help to keep my feet warm. These “ socks “ are so terribly thin that it’s hard to call them socks. Can actually see my big toe through the sock. Also, the weave is not soft . Very disappointed.

January 14, 2025
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

Thank you for your feedback.

We are sorry to hear you were disappointed with your purchase on this occasion.

Please contact our customer service team so we can assist you further.

We look forward to hearing from you.

Kind Regards,
Cosyfeet

Rated 1 out of 5 stars

I ordered 2 pairs of cozy feet online…

I ordered 2 pairs of cozy feet online on 12-07-24. It is now 01-14-25 and still hasn’t arrived and have no response the several times I’ve tried to email them with my order number.
No way to call direct and speak to someone. Huge scam and am calling my credit card for hopefully a reimbursement!

January 14, 2025
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

You've submitted a review for www.cosyfeet.com

Please can you contact us: https://www.cosyfeet.com/contact-us - and provide the details of your order, so we can investigate this?

Thanks,
Cosyfeet

Rated 5 out of 5 stars

Wonderfully comfortable ankle boots

I received today a pair of winter red Nubuck ankle boots. I have difficult feet as had major operation on my right foot two years ago. I put them on they are so comfortable I bought a half size larger as lined.
I am delighted with them and am about to go for a short walk before temperature drops again . Would recommend them to anybody

January 10, 2025
Unprompted review
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Rated 1 out of 5 stars

I ordered 2 pairs of Ugg slippers on…

I ordered 2 pairs of Ugg slippers on November 6th. I have received 0 response. I need them for Christmas…I have emailed them multiple times, I emailed shop about this order and I never heard back from either. If you go onto their site it just says they sold out of their last drop. I believe this is a scam…I knew it was too good to be true.

December 17, 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

You've submitted a review for www.cosyfeet.com

We do not sell Ugg slippers, so I'm sorry you have not purchased from us. If another website was using our name, please let us know who, so we can look into this?

Thanks,
Cosyfeet

Rated 1 out of 5 stars

Have two orders that were placed on Oct…

Have two orders that were placed on Oct 10 still nothing they are Christmas presents!!!!!! They took my money and nothing!!! I’m so mad!

October 10, 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

Please can you contact us: https://www.cosyfeet.com/contact-us - and provide the details of your orders so we can investigate this?

Thanks,
Cosyfeet

Rated 5 out of 5 stars

Exceptional service…

I ordered a pair of shoes yesterday just before lunch time and received a message in the afternoon to say they had been despatched. They were delivered this morning before 9.30. Best service I have ever received.

November 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Satisfied customer

They did what I asked them to do and order came very quickly. Box was as new and contents in perfect condition. I am thinking of buying some socks with 10% discount.

September 13, 2024
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