Cosyfeet Reviews 

196
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality of the products, noting their comfort and excellent design, especially for those needing wider or supportive footwear. Many people appreciate the ease of ordering and the prompt, efficient delivery service, often receiving their items quickly. The overall service is frequently highlighted as excellent, with consumers finding the products to be of great value and well-suited to their needs. However, some customers also noted initial challenges with product sizing, finding items either too large or too tight, or needing to exchange for a different size. Despite this, the company's service was often helpful in resolving these fit issues, with easy return and exchange processes.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort and fit of sandals, shoes,... See more

Order

Customers had positive experiences with order, finding the process easy and delivery prompt. Many reviewers... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting excellent and prompt... See more

Service

Customers consistently note positive experiences with service, with many praising the quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... See more

Company replied

Rated 5 out of 5 stars

Easy to order, very prompt delivery and we'll packaged. The socks are good quality, very comfortable and as advertised they do not mark my ankles at all. Since wearing them my ankles have stopped swe... See more

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more


Company details

  1. Shoe Store

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

196 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.4

All reviews

(196)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Very impressed with Customer Service

I am very impressed with Cost Feet’s Customer Service. I wrote a poor review of a pair of sandals with a very hard footbed that hurt my feet and I got a reply saying -“Send them back for a full refund”. I said I couldn’t because I’d worn them, and was told Cosy Feet always accept unsatisfactory footwear back even if it has been used. So I did and I have just had a full refund! Thank you so much. If I could find my original review I would amend it but I can’t. Sorry.

April 29, 2025
Unprompted review
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Rated 3 out of 5 stars

Extortionate delivery costs

Extortionate delivery costs for no apparent reason. The collection option is even more which is ridiculous. No way it would cost them that much to post a pair of slippers.

March 27, 2025
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

Our postage charge is a combination of the cost of the materials used in the packing process as well as the cost of staff to do so and what we are charged by Royal Mail. We do not make a profit from our postage charges.

Thanks,
The Cosyfeet Team

Rated 5 out of 5 stars

Great customer service

Louise was so helpful and kind in helping me with an issue with sandals purchased last year and resolved it easily and also placed an order for another pair for me as a back up pair for my Mother at a reduced cost. Thank you

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

I've ordered many pairs of shoes over…

I've ordered many pairs of shoes over the past years and always find them to be of high quality. Due to medical problems the larger fittings work perfectly for me especially when wearing orthotics. Some nice men's styles too and the bonus of velcro straps rather than laces are perfect for me.

February 21, 2025
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Rated 1 out of 5 stars

I have a wide foot

I have a wide foot, and it is difficult to find shoes. I bought items 3 times. It is terrible, the cost price does not correspond to the quality. Last purchase slippers, 71 pounds. Real price 20 pounds. Pieces of cheap synthetics. Sole thin-uncomfortable.And the rest of the purchases are of low quality. Shoes. Expensive. Complete discrepancy between prices and quality.

January 24, 2025
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

Please can you contact us: https://www.cosyfeet.com/contact-us and provide more information about your order, so we can investigate this for you?

Thanks,
Cosyfeet

Rated 5 out of 5 stars

Lovely shoes.

Ordered on line. Quick delivery. Ordered 2 pairs of shoes for my mum. She loved both pairs and the fit was comfortable. I took out insole which gave her even more room in the shoes. Have bought 3 different pairs in the last month. Expensive but worth it.

January 24, 2025
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Rated 3 out of 5 stars

Good and bad

The ordering was effortless and the delivery was great
but when you return an item the refund takes a long time

January 24, 2025
Cosyfeet logo

Reply from Cosyfeet

Good Afternoon

Thank you for your feedback.

We can confirm that we received the order back on the 31.01.2025 and the refund was processed the same day. However the refund does take 4 working days to show in your account.

Please accept our apologies for any inconvenience this may have caused.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards
Cosyfeet

Rated 3 out of 5 stars

Ripped off by Jim

I bought a pair of Jim shoes in a winter sale. On delivery an offer of 10% off if l purchased another pair. I took up the offer and bought another pair of Jim.
Then came the big disappointment because the Jim shoes were again reduced in a sale to less than l paid with The 10% off. This leaves a customer feeling “ripped off” and unlikely to make further purchases.

January 8, 2025
Cosyfeet logo

Reply from Cosyfeet

Good Afternoon

Thank you for your feedback.

We understand it can be frustrating when an item goes into the sale shortly after purchase, however, as with all retail pricing and promotions do change periodically, and we are unable to predict or guarantee future price adjustments. While we do our best to offer competitive pricing at all times, sale prices are a normal part of retail.

Please accept our apologies for any disappointment and inconvenience this may have caused.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards
Cosyfeet

Rated 3 out of 5 stars
Cosyfeet logo

Reply from Cosyfeet

Good Afternoon

Thank you for your feedback.

We are sorry to learn that the order has proven to be unsuitable. We can see by our records that we have received these back and a refund has been processed.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards
Cosyfeet

Rated 5 out of 5 stars

Great service.

Always great quick service from Cosyfeet. Easy to use website and kept up to date with delivery details. Love my new slippers. Perfect fit soft material plenty of room for swollen feet and ankles. To improve I'd like a bit more padding underfoot for painful heels but overall a nice slipper.

January 8, 2025
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Rated 3 out of 5 stars

I am so gutted

I am so gutted. I have lymphodema and am diabetic. I found the cosy feet site whilst online.
I ordered Alison shoes and got the extra straps, I also ordered a size bigger and the shoes didn't fit at all. The were too narrow and too short I counldn't even get my foot in the shoe. I am a size 5.5 but ordered a 6.5 as I've always had trouble with getting shoes. The shoes sounded brilliant so didn't mind paying the extra money for them than what I normally pay. But like I say no were near fitting me. I am sooooo disappointed.

January 29, 2025
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Good Afternoon

Thank you for your feedback.

We are sorry to learn that the order has proven to be unsuitable. We do offer a free return service, therefore you are more than welcome to return them to us for an exchange or a refund. We do not have a time limit on our returns.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards
Cosyfeet

Rated 1 out of 5 stars

I brought cosy feet slippers and have…

I brought cosy feet slippers and have found them extreamly uncomfortable definitely not worth the money .very hard inside sole for your feet. They have fur on the inside but they still hurt.Absolutely no softness in them at all, I was also given a pair by my daughter for Christmas and they are the same

January 1, 2025
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Good Morning

Thank you for your feedback.

We are sorry to learn that the order has proven to be unsuitable. We do offer a no quibble guarantee and a free return service, therefore you are more than welcome to return them to us for an exchange or a refund. We do not have a time limit on our returns.

If we can be of any further assistance please do not hesitate to contact us.

Thanks,
Cosyfeet

Rated 5 out of 5 stars

Mooch slippers

Very comfortable and supportive to the feet. Essential as had experienced plantar fasciitis in the past prior to discovering these slippers. Great that the slippers are also washable in the washing machine on 30 degrees which I have done a few times. Now have bought second pair and I would not hesitate to recommend these slippers.

December 23, 2024

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