Cosyfeet Reviews 

196
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality of the products, noting their comfort and excellent design, especially for those needing wider or supportive footwear. Many people appreciate the ease of ordering and the prompt, efficient delivery service, often receiving their items quickly. The overall service is frequently highlighted as excellent, with consumers finding the products to be of great value and well-suited to their needs. However, some customers also noted initial challenges with product sizing, finding items either too large or too tight, or needing to exchange for a different size. Despite this, the company's service was often helpful in resolving these fit issues, with easy return and exchange processes.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort and fit of sandals, shoes,... See more

Order

Customers had positive experiences with order, finding the process easy and delivery prompt. Many reviewers... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting excellent and prompt... See more

Service

Customers consistently note positive experiences with service, with many praising the quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... See more

Company replied

Rated 5 out of 5 stars

Easy to order, very prompt delivery and we'll packaged. The socks are good quality, very comfortable and as advertised they do not mark my ankles at all. Since wearing them my ankles have stopped swe... See more

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more


Company details

  1. Shoe Store

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

196 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(196)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Need to less one star

Need to less one star
Shocking how they treated me
Return items as not suitable.
Not even tried on As Fabric on knickers was like plastic and little air holes
This sold as leak proof and also not show mark on out clothing is lost wee
They refusing too issue full refund and just offering partial refund 1.98 not 11.98 that was paid. . Saying refund them to wrong address .. disgusting the way this company dealt with my complain
11

March 11, 2024
Unprompted review
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Rated 5 out of 5 stars

These boots have changed my life

These boots have changed my life! Having suffered from Plantar Fasciitis for a couple of years and paid a fortune for insoles, I have been wearing your walking boots for just over 12 months and a pair of your winter boots since October. I can now walk everywhere without pain, which means I walk more and feel so much better - thank you so much!!

February 22, 2024
Unprompted review
Rated 2 out of 5 stars

The shoes were certainly wide enough…

The shoes were certainly wide enough for my feet, which I was happy about. However they are not very well-made, and hurt my feet in other places like the toe area, where the sole was too thin. So I had to return them. And forget what they say about easy returns! You'll be dealing with DHL, not FedEx or UPS, and they are painfully difficult to sort out. I spent over 4 days-worth of hours trying to meet their requirements and apparently failing, as they never showed. I complained to Cosyfeet - more trouble ensued. Hopefully it's now straightened out and the package will be picked up tomorrow. Hopefully.

February 7, 2024
Unprompted review
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Reply from Cosyfeet

Please accept our apologies for the inconvenience you have faced.

Our customers in the USA can use either USPS or DHL for international returns - I can see from your correspondence with our customer services team, that this has now been resolved.

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Rated 5 out of 5 stars

Perfect

Quick delivery, and extremely comfortable shoes. They look good, and have plenty of room even if my feet swell a litle.

November 21, 2023

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