While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly noting the well-made hot water bottles and their soft, cozy covers that retain heat for extended periods. Many consumers appreciate the efficient delivery service and the overall positive shopping experience, highlighting the ease of ordering and prompt communication. However, some people were dissatisfied with specific aspects, such as loose stitching on a cover or difficulty cleaning the cover without getting the bottle wet.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often describing it as a "game changer" and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with this hot water bottle with its lovely soft cover. The thickness of the fleece makes the hottie a very comfortable temperature; you could even hold it against bare flesh. The thick co... See more

Company replied

Rated 5 out of 5 stars

The item seems well-made and looks like as advertised However, I did write to the company about the instructions for filling the hot water bottle as I feel they are misleading and potentiall... See more

Company replied

Rated 5 out of 5 stars

I liked the idea of this being a British company and wanted to support it. I had some issues so I reached out to the company after their comment on my original review. My item was replaced, very quick... See more

Company replied

Rated 5 out of 5 stars

This is my first purchase from Cosy Panda . The hot water bottle was a Christmas gift for my wife , hence the delay putting the review up . She loves the feel of the cover and the bottle... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Home Goods Store

Written by the company

We use natural & sustainable materials to create luxurious hot water bottles & UK handmade covers to help people stay warmer for longer. All our covers are handmade in Wiltshire from a range of unique insulating materials. We have a growing range of products, including: mini hot water bottles, 2L hot water bottles, long hot water bottles and also portable 1L hot water bottles and soothing wheat wraps.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer care

They were quick to respond and sort out a delay ( by Royal Mail)
Very polite and gave me a voucher to spend on further products
Very impressed
Item was perfect

April 18, 2024
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing Sally and so glad that your purchase was perfect

Advertisement
Rated 5 out of 5 stars

Good quality hot water bottle

Good quality hot water bottle and cover, quick delivery, so very happy with my purchase

April 19, 2024
CosyPanda logo

Reply from CosyPanda

Thanks a lot for your review Joe & Pete and very glad that you are happy with your bottle

Rated 5 out of 5 stars

I bought this for my husband and he’s…

I bought this for my husband and he’s found the longer length of thot water bottle and the cosy cover ease his back pain and that helps him sleep better. Very happy with the product and would recommend it to others with back pain.

March 11, 2024
CosyPanda logo

Reply from CosyPanda

Many thanks for sharing and so glad to hear that the long bottle is helping your husband with his back pains Angie.

Advertisement
Rated 5 out of 5 stars

Beautiful product

Beautiful product. Had a slight issue but dealt with immediately by company.

February 17, 2024
CosyPanda logo

Reply from CosyPanda

Many thanks for sharing Alice

Rated 5 out of 5 stars

We got two of the teddy bottles and we…

We got two of the teddy bottles and we love them very much 🥳 the heat last longer than normal bottle we used to have. Great quality and looks good and cuddly too!!🙌🥰🥳✌️🙏

February 22, 2024
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing Araya, so happy that you like our cuddly covers

Rated 5 out of 5 stars

Wonderful gift for my wife to help her…

Wonderful gift for my wife to help her sleep better. The only negative is she says the strap on them feels too tight so will need to find another one looser

February 11, 2024
CosyPanda logo

Reply from CosyPanda

Thanks for your review Rob and the feedback on the strap.

Rated 5 out of 5 stars

friendly & approachable company…gorgeous products

A really friendly and approachable company. Beautifully made hot water bottles. Conscious and kind. Lovely simple and minimal design with the most delicious soft bamboo and cotton materials.

February 20, 2024
Unprompted review
CosyPanda logo

Reply from CosyPanda

Thanks so much for your kind review Charlotte and so glad that you like our products.

Advertisement
Rated 5 out of 5 stars

Loving the CosyPanda

Loving the CosyPanda. Very comforting.

February 9, 2024
CosyPanda logo

Reply from CosyPanda

Thanks for sharing Eileen, so glad that it is comforting for you.

Rated 5 out of 5 stars

Best Hot Water Bottle Ever!

My friend raved to me about her CosyPpanda hot water bottle, while she was visiting with me. She said it was the best HWB she'd ever bought and so as I was in need of a new one, I ordered from CosyPpanda and am not disappointed.

Ordering was super simple and it was here with in three days I think, very quickly anyway. It is so cosy and keeps you warm all night. Also it's lovely to cuddle due to the fleecy jacket it wears.

100% recommend this company if you are looking for a new HWB.

February 2, 2024
CosyPanda logo

Reply from CosyPanda

Wow, what a great review, many, many thanks Lynne.

Rated 5 out of 5 stars

Rhe Hest hot water bottle in Blighty.

British company, superb product. Very well made. Cosy as cosy. Arrived safely and promptly. Will definitely buy again.

January 28, 2024
CosyPanda logo

Reply from CosyPanda

Many thanks for this lovely review Andrea, so glad that you like your hottie.

Advertisement
Rated 5 out of 5 stars

Never in a million years did I ever think I’d review a hot water bottle. But Cozy Pandas are so good, it would be rude not to.

I never leave the heating on at night, and I fear electrocution from an electric blanket, so a hot water bottle is the only way to keep warm in bed.
Every other hot water bottle that I’ve ever used has been pretty useless. You have to fill it so it’s so hot that it can burn you, even through the cover, or else it’s gone cold by 3am. My old bottle leaked and so I searched online for a new one. The good old algorithms pushed a Cozy Panda advert to my Instagram feed. It looked lovely, I followed the link. £35 for a hot water bottle!!! Who in their right mind would pay that?? Not me! SoI bought a cheap one, at £5 online. It split by day 2. So I bought another one. This time I splashed out, and paid £12. It was a hideous lime green colour, and had a nasty acrylic cover, but it had a good review ( and some bad ones). I should have listened to the bad ones. It leaked at the stopper after only a week. Then the universe pushed me another Cozy Panda ad, and due to a small glass of Pinot Grigio I click “add to basket” I was actually quite excited ( as excited as one can get on purchasing a hot water bottle at £35) it looked lovely and had a thick cover, like my childhood teddy.

It arrived quickly, in a very smart, branded cardboard box and had a cotton carry bag, the kind you might get with expensive shoes. A nice touch, but I wasn’t sure what use it was, and I was still was unconvinced about the £35 price tag. I filled it with hot water. Disappointment followed, as the cover was so thick, it didn’t get very warm. But it had a lovely, comforting feel to it, and at least it was ethically friendly, so I took it to bed anyway. (Feeling a bit peed off that I’d spent all that money.) However, by the time I’d read a chapter of my book, the heat had radiated through the furry cover, and I now had a very toasty hot water bottle that was really warm, but not burning hot, like normal ones. I fell asleep, and when I woke in the morning, rather than having a stone cold bottle at my feet, I still had a very warm and fuzzy bottle. It had stayed hot all night! In fact when I went to get it from my bed the next night to refill it, it was still slightly warm.

It turned out that it was £35 very well spent. So good in fact that I bought another one. And then I bought a mini one to shove up my jumper when I’m at working my computer.

I loved it so much that I bought my sister one for Christmas. She loved it too and says it’s like having a warm dog to cuddle, that you never have to walk.

You’ve probably guessed from this wee story, that I can 110% recommend Cozy Panda bottles. Worth every penny. And they haven’t leaked. Total bonus. I now have a full set and have saved a fortune on my heating bill.

January 23, 2024
Unprompted review
CosyPanda logo

Reply from CosyPanda

WOWWW! The best review we could ever ask for, thanks so much for taking the time to write and share this Ally

Rated 5 out of 5 stars

Bought as a gift for my mum and she…

Bought as a gift for my mum and she loved it. She said quality was obviously very high and that they’re made in the UK which she liked (I hadn’t appreciated). Also nicely packaged, so it felt like more of a gift than just getting yet another Amazon parcel.

January 18, 2024
CosyPanda logo

Reply from CosyPanda

Thanks for sharing Mark and so happy to hear that your mother is enjoying her bottle too.

Advertisement
Rated 5 out of 5 stars

Perfect

Perfect - just the job for my 3 month old granddaughter!

December 9, 2023
CosyPanda logo

Reply from CosyPanda

Thanks so much for your kind review Sue

Rated 4 out of 5 stars

Quality products.

Looked like a decent company/product so decided to spend a bit more on a hot water bottle with a natural soft cover. Keeps it warm too. Have only had uncovered bottles before. I would definitely recommend (and have done already). Only thing I found was that on filling or emptying, it’s fiddly to keep the thick fabric away from the opening, so can get a bit wet if not careful. Otherwise, fine.

November 28, 2023
CosyPanda logo

Reply from CosyPanda

Many thanks for sharing Stefi and for recommending to your friends, as well as your feedback on the neck material.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look