Matthews Cotswold Flour Reviews 

772
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the flour, noting that it consistently produces wonderful textures for homemade bread, pizza bases, and various baked goods. People also find the online ordering process straightforward and deeply appreciate the prompt, reliable delivery service provided by the team. Some reviewers were not happy with occasional delivery delays and frustrating communication issues regarding the status of their pending orders. Additionally, a few consumers mentioned that the packaging boxes or outer bags can sometimes be too weak to handle heavy weight and tear easily.

What people talk about most

Product

Consumers find the product to be exceptionally positive, praising the incredible variety of high-grade flours... See more

Quality

Customers consistently note positive experiences with quality, praising the fresh, high-grade flours that... See more

Order

Users describe positive interactions with order processes, frequently highlighting the straightforward... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt dispatches, secure... See more

Service

People report positive experiences with service, praising the efficiency, high standards, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great flour and brilliant that they deliver! I have tried for years to make sourdough but failed miserably UNTIL I ordered from Matthews! They also have Elaine Boddy as a Sourdough expert and followin... See more

Rated 5 out of 5 stars

The flour is just so fresh direct. No sitting on a shelf in a supermarket for weeks. Ordering is just so easy and delivery very efficient. The only slight negative is that when you purchase 5 bags... See more

Rated 5 out of 5 stars

I’ve been trying to make sourdough bread for years with no success until……. I came across Elaine Boddy’s Utube videos. She recommended MCF for her recipes, I ordered it, I tried it, and as they s... See more

Rated 5 out of 5 stars

I bake a lot of cakes for friends and to order from time to time! I honestly do not like any other Flour than Costswold. I found out recently how good it actually is by buying a cheaper flour superm... See more


Company details

  1. Flour Mill
  2. Food Manufacturer
  3. Food Manufacturing Supply

About Matthews Cotswold Flour

Written by the company

With a milling legacy spanning eight generations, Matthews Cotswold Flour is one of the UK’s oldest family-run flour mills. Trading grain and milling flour in the heart of the Cotswolds since the 1800s. Now Cotswold Flour stands at the forefront of organic farming and innovating with new lines from regenerative agriculture today.

We believe passionately that our local farming partnerships, traditional milling methods and premium grain selection make for better baking. We are proud to offer premium quality Organic Flour, Regenerative Flour and Stoneground Wholegrain Flour, using grain from local farmers and time-honoured milling techniques.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

772 reviews

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4.8

All reviews

(772)

139 reviews in the last 12 months

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Rated 3 out of 5 stars

Poor availability on 16kg sacks

Generally have been decent over the years, but recently (say over the last year) have had a lot of out of stocks on the 16kg bags. It's disappointing and I may have to look for another supplier. I will update this review if they sort out the problem.

Edit: upgraded to three stars as they suddenly have what I want, but several other flour types remain out of stock.

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

I have been trying different flours for…

I have been trying different flours for bread and pasta making for a while and have moved towards bread with traditional flours used by our ancestors. I can honestly say I have never known any bread to last as long or stay so fresh, comes from the freezer as if just out the oven. I bought a bag each of all the ancient grains and the Canadian flour all fantastic. Would recommend to anyone who enjoys making bread to try them I mix 150 grams of each flour with 500 grams of Canadian to try and create a bread close to Ezekiel bread and it’s fantastic no bloating and flavour and texture lovely. I will not buy my flour from anywhere else the quality is brilliant and delivery quick

May 1, 2026
Unprompted review
Rated 2 out of 5 stars

No customer service

Placed an order on 19th May, its now 2nd of June and my order is still being prepared , no one can say when I might receive it , I’m fobbed off they have had my money I want my flour , they don’t reply to emails I’ve phoned and they don’t know which prompted a reply to an email days ago that just stated the status of my order will change once it’s shipped ? Emailed again two days ago nothing, request cancel and refund NOTHING
Bought from this company several times great flour and delivery was prompt ,
But customer service is non existent avoid !!now going to raise a dispute with PayPal

May 19, 2026
Unprompted review
Matthews Cotswold Flour logo

Reply from Matthews Cotswold Flour

Hi Angela. Thank you for your feedback. On the back of your e-mail to me yesterday I did forward it to the team for an update. I saw it was still unfulfilled this morning. I can now see a full refund has been processed for you. I can only apologize for the lack of communication with the team, I will be raising this with the team. Many Thanks. Emily, Business Manager, Matthews Cotswold Flour

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Rated 5 out of 5 stars

just about the most strong and gluten dough I've ever used

Used 300gms wholemeal and 300gms white strong flours with about 75gms (Lidl) mixed seeds and about 400gms water. Together they made just about the most strong and gluten dough I've ever used. The seeds and wholemeal held back the final rise a little and I've yet to taste the bread but it's looking good as it cools.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Quality and great Variety

I regularly bulk buy from this great business. with the variety of flours available second to none. In addition when occasional I have bought a flour that I am not familiar with, sound advice is forthcoming to imrpove the loaf on future bakes.
All flours are quality products and well packaged for delivery

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Top quality flour

Top quality flour, amazing range of different types.
My usual is order 30kg and to keep baking cost down most loaves are made in a Panasonic Bread Maker each day I always get consistent results. 100% recommend

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Superior quality flour

I’ve recently tried the Strong White Bread Flour and the Pizza Flour. The latter has produced really superb results for my homemade pizza bases. The finished dough is light, crisp and easy to slice even when covered in bubbling hot toppings.
Likewise, the bread flour has enabled me to make soft, white bread rolls for packed lunches, with no additives or unnecessary ingredients. Great products, well packed and delivered promptly with care. Thank you so much!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Flour for bread maker

Have dealt with Matthews Cotswolds Flour on a couple of occasions as cannot purchase my flour in the local supermarket. Easy and quick to order my flour on line. Love the bread it makes and highly recommend them.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I love these flours

I love these flours. I make all our bread, plus cakes and pastry, and the flours are all great. I prefer products grown in the U.K. and also organic if possible and everything from Matthews really suits both sour dough and bread machine. I changed to Matthews from another well-known U.K. flour supplier some years ago as these seem to work better for the styles of bread my family like.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

I bake a lot of cakes for friends OMG this is the best

I bake a lot of cakes for friends and to order from time to time!
I honestly do not like any other Flour than Costswold. I found out recently how good it actually is by buying a cheaper flour supermarket brand, whilst mine was ready to be colleted OMG the cakes so bad it went into the bin. It was awful. You can not get better results for cakes pastries etc by using MATTHEWS COSTWOLD FLOUR! Blows my mind at how good it is and personally now it's worth every single penny your never regret buying it.

May 2, 2026
Unprompted review

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