Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
Company replied
I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
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pleased with service
August 10, 2026
Reply from Cotton Traders
Thank you for the review regarding our service.
Reply from Cotton Traders
We're pleased to hear that you found the ordering process easy and that your delivery was quick. Thank you for your wonderful feedback.
I ordered mid wash denim jeans and got…
I ordered mid wash denim jeans and got black and no shorts. You are supposed to give me what I want not what you want to get rid of.
August 11, 2026
Reply from Cotton Traders
Thank you for the review, we are sorry for the delay on the shorts.
On looking at the order placed online, and the jeans ordered were our men’s jeans in colour black I do apologise if this was not meant to be ordered I have placed a note on your account to ensure a refund is issued in full for the black jeans should you wish to return them.
I can also see that the shorts are on a pre order till December, if this delay is too long, please call our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Reply from Cotton Traders
We're pleased to hear that you found our website easy to use and that you are happy with the high standard of our clothes. Thank you for your wonderful feedback.
cancelled order as they had not arrived…
cancelled order as they had not arrived in seven days
August 11, 2026
Reply from Cotton Traders
Thank you for the review, we apologise for the delay in your order.
I can see on looking at your account and speaking with your wife, a full refund has been issued dated 19th August, please allow 3-5 working days for the refund to show back onto the original payment.
If you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
The sales side easy but !
The sales side easy, delivery hopeless, stuck with Evri for 5 days and even then no delivery date, cancelled order
August 11, 2026
Reply from Cotton Traders
We're truly sorry to hear about the delivery issues you experienced. We are actively reviewing our delivery partners to prevent such delays.
TO LONG TO WAIT
Waiting an awfully long time for my cardigan I think someone must be knitting it for me, bought a t shirt too, it will only last about two washes. Very poor material.
Doubt I will use CT again. Not happy with the long wait time.
August 7, 2026
Unprompted review
Reply from Cotton Traders
Thank you for the review, we are sorry for the delay in your order and the quality of the items received.
On looking at your order, I can see that there is now no stock available for the cardigan, I have issued a refund for the cardigan today, please allow 3-5 working days for the refund to show back onto the original payment method.
I have also noted your account to ensure a full refund is issued for the item’s that are not to your expectations.
Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Once again quick delivery and great…
Once again quick delivery and great quality products.
Thankyou
August 11, 2026
Reply from Cotton Traders
We're delighted to hear that you received a quick delivery and are pleased with the quality of your products. Thank you for your wonderful feedback.
Straightforward Cotton Traders
June 25, 2026
Reply from Cotton Traders
Thank you for the review on your most recent order. 😊
It was first time of ordering
It was first time of ordering. Can't really comment except to say it was a bit slow for delivery.
August 10, 2026
Reply from Cotton Traders
Thank you for your feedback on your first order. We're sorry to hear that the delivery was a bit slower than expected. We appreciate you bringing this to our attention.
Bought a pair of these boots 4 weeks…
Bought a pair of these boots 4 weeks ago. So comfortable, no rubbing edges, no plasters needed. Bought another 2 pairs immediately.
August 11, 2026
Reply from Cotton Traders
We're so pleased to hear how comfortable your new boots are and that they didn't require any breaking in. It's wonderful that you loved them so much you decided to purchase more.
Returned an item to the shop
Returned an item to the shop the girl was very helpful and sorted it all out quickly
August 10, 2026
Reply from Cotton Traders
We're pleased to hear that you had such a positive experience when returning your item and that our team member was helpful and efficient. Thank you for your kind feedback.
First and foremost the items Cotton…
First and foremost the items Cotton Traders sell can be relied on to be good quality.
Secondly the prices are reasonable and delivery is fast and accurate.
Lastly - even their free gifts are worth having!
I would like their offers, which often only apply if you spend £35 or more, to be available at a lower min. spend as I am on a tight budget.
Also, could you stock a larger range of ladies pants (underwear) - you only seem to do the 'full' pant?
August 11, 2026
Reply from Cotton Traders
We're pleased to hear you appreciate the quality of our items, our reasonable prices, and fast delivery. We also value your feedback regarding the minimum spend for offers and the range of ladies' underwear. We will certainly pass your suggestions on to our team for consideration.
I ordered my trousers and top on your…
I ordered my trousers and top on your website. My package was delivered within a few days to my door. Very good service.
August 11, 2026
Reply from Cotton Traders
We're happy to hear your package arrived quickly and that you received very good service. Thank you for your positive feedback
Barrage of Emails
Quality, product at a competitive price, however, there followed continual bombardment with Cotton Trader emails, which I believe to be totally un-necessary to the point where rather than encouraging customers, it drives them away.
August 11, 2026
Reply from Cotton Traders
Many thanks for your recent review.
I am sorry to hear that you have been bombarded with emails since placing your order, I will remove you from our mailing lists.
Kind regards,
Jade
Ordered leg length29” which is my…
Ordered leg length29” which is my normal size and they were about 3” too long. Returned and awaiting a refund.
August 11, 2026
Reply from Cotton Traders
Many thanks for your recent review.
I am sorry to hear of the issues that you encountered with the leg length, I will pass your comments on to our buying department.
I have ensured that a full refund will be credited to you one the item has been received at the warehouse.
Kind regrads,
Jade
Excellent products
Excellent products. Very helpful staff in the High Legh outlet.
August 21, 2026
Unprompted review
Reply from Cotton Traders
We are pleased to hear that you enjoyed our excellent products and found our staff at the High Legh outlet to be very helpful. Thank you for your wonderful feedback.
Lovely item, but possibly a return?
The dressing gown is lovely. However, it was so badly screwed up and creased, that i question whether it was, in fact, a returned item. I needed it urgently, so ended up washing it first, but not entirely happy
August 11, 2026
Reply from Cotton Traders
Many thanks for your recent review.
I am verry sorry to hear of the manor in which the dressing gown was delivered to you, I will pass your comments on to the relevant department.
Kind regards,
Jade
All good
The items I bought look good and fit well just as ones I have bought from this company did before.
Delivery takes a bit of time, as I live on a small island, but that's not important as long as things arrive in good conditions which they did.
August 11, 2026
Reply from Cotton Traders
Many thanks for your lovely review.
I am pleased to hear that the products look good and fit well.
Thank you for your understanding with the delivery times and i am glad that they arrive in a good condition :)
T-shirts no longer good value
Bought a polo and two crew-neck T-shirts in May 2026.
I would rate the polo as good value for money, but the T-shirts (worn and washed no more than 2-3 times each) feel thin and the crew necks have become wavy, failing to lie flat against the body and looking as though they have been in use for years.
T-shirts from another company, bought around the same time, still look great.
I've had cotton traders T-shirts before, with the embroidered 'Cotton Traders' logo on the left sleeve, and have been pleased with them. The embroidered logo has now been replaced with an external label, and I suspect other cost-cutting measures have resulted in a general loss of quality. What a shame!
April 28, 2026
Reply from Cotton Traders
Many thanks for your recent review.
I am sorry to hear of the issues that you have had with the quality of the crew neck t-shirts, I will pass your comments onto our buying department for their consideration.
Kind regards,
Jade
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