I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more
Company replied
Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more
Company replied
Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cotton Traders
We're so pleased to hear that you're happy with both the great service you received and the good products. Thank you for your wonderful feedback!
The cargo navy linen trousers were…
The cargo navy linen trousers were great and fitted as hoped. Very pleased.
August 5, 2026
Reply from Cotton Traders
We are so pleased to hear that you are very happy with your cargo navy linen trousers and that they fitted as hoped. Thank you for your wonderful feedback!
Perfect…
The nightys i bought 2 sets are lovely very comfy & a great price in the sale all cottons stuff is long lasting happy to be a customer
August 5, 2026
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that you love the nighties and find them very comfy, especially at a great sale price. It's fantastic to know that our all-cotton items are long-lasting, and we're happy to have you as a customer.
Yor sizing is all to pot ordered two…
Yor sizing is all to pot ordered two pairs of trousers siźe 20 0ne tonight other too small.
Tops both very much too big
If you standardised it would be much better for on line orders where you have a much bigger selection. As it is the cost of postage and bother of returns puts me off ordering again
August 6, 2026
Reply from Cotton Traders
Thank you for your review. We are very sorry to hear about the inconsistency in sizing you experienced with your recent order. We understand how frustrating this can be, especially when ordering online. Your feedback regarding our sizing and the impact of returns on future orders is valuable, and we will pass these comments to our Buying Team for their consideration.
Great quality and fit
August 6, 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with the excellent quality and great fit of your purchase. Thank you for your positive feedback!
It was as good as it said it was
The ordering was straight forward and very prompt received it in a couple of days and the quality of the product was really good
August 5, 2026
Reply from Cotton Traders
We're so pleased to hear that your ordering experience was straightforward and that you received your product so promptly. It's wonderful to know you were happy with the quality!
Cotton traders are always reliable and…
Cotton traders are always reliable and any problems you just talk to them. Have been using them for years.
August 5, 2026
Reply from Cotton Traders
We're so pleased to hear that you find us reliable and appreciate our approach to customer service. Thank you for your continued loyalty over the years!
Orders always delivered quickly and…
Orders always delivered quickly and when returns are made the refunds are always notified to me by message and usually credited within a week. Have been very impressed with their system.
August 6, 2026
Reply from Cotton Traders
We are delighted to hear that your orders are always delivered quickly and that our returns process, including notifications and prompt refunds, has impressed you. Thank you for your positive feedback 😊
Excellent service always
Excellent service always. Delivery as informed and the two ladies tops in the non crease range are excellent quality and the colours are true to the brochure.
August 6, 2026
Reply from Cotton Traders
We are so pleased to hear that you consistently receive excellent service and that your delivery arrived as informed. It's wonderful to know that you are happy with the excellent quality and true-to-brochure colours of the non-crease tops.
Has always the quality of my shirts are…
Has always the quality of my shirts are brilliant and the delivery service was also fast.
August 6, 2026
Reply from Cotton Traders
We are so pleased to hear that the quality of your shirts is brilliant and that you also experienced fast delivery service. Thank you for your wonderful feedback!
Best trousers for a slim fit
Best trousers for a slim fit. Delivery service second to none. Always good quality.
August 5, 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with the slim fit of your trousers and that you found our delivery service to be excellent. It's wonderful to know you consistently find our quality good.
First class service and delivery
First class service and delivery, parcel arrived within 2days. Product first class, great company.
August 5, 2026
Reply from Cotton Traders
We're so pleased to hear you received first-class service and that your parcel arrived so quickly. Thank you for your kind words about our company and product!
Easy ordering and quick delivery
Easy ordering and quick delivery. Great fit and length. Very good quality.
August 6, 2026
Reply from Cotton Traders
We're delighted to hear that you found the ordering process easy and the delivery quick! It's wonderful to know you're pleased with the great fit, length, and very good quality of your items.
Excellent quality and fit
Excellent quality and fit. Great value for money. Highly recommended.
August 5, 2026
Reply from Cotton Traders
We're so pleased to hear that you found the quality and fit to be excellent, and that you consider it great value for money. Thank you for your wonderful recommendation!
Great quality clothing at a great price.
August 6, 2026
Reply from Cotton Traders
Thank you for your wonderful feedback! We're so pleased to hear you appreciate the excellent quality of our clothing and our great prices.
Reply from Cotton Traders
We're delighted to hear that you found the ordering process easy, are happy with the product, and that your delivery was quick. Thank you for your wonderful feedback!
Very pleased with this top
Very pleased with this top. Good quality and fit. Arrived very quickly, delivered to safe place as requested.
Great price .
August 5, 2026
Reply from Cotton Traders
We're so pleased to hear that you are happy with the quality and fit of your top! It's wonderful that it arrived quickly and was delivered to your safe place as requested, especially at a great price.
Great experience
Easy online ordering and local collection, instore staff were lovely.
The items we purchased were exactly as described and a perfect fit.
All round great experience
August 14, 2026
Reply from Cotton Traders
We are delighted to hear that you found the online ordering process easy and that our in-store staff were lovely. It's wonderful that your purchased items were exactly as described and a perfect fit.
The t shirts were nice quality but…a little too clingy
The t shirts were nice quality but rather clingy. A lot of ladies over a certain age need a little more looseness round the middle!
August 6, 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We're glad to hear you found the t-shirts to be of nice quality. We appreciate your feedback regarding the fit around the middle, and we'll certainly take this into consideration for future designs.
Reply from Cotton Traders
We are so pleased to hear that you are happy with the quality of our clothing and feel it offers great value, both online and in-store. Thank you for your wonderful feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.