I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price excellent quality made in the uk. I paid for 48 hr delivery and it was delivered on time. I would definitely recommend
Items I brought were fine. This was some months ago and since then I have bombarded with leaflets, even though I have unsubscribed twice. Please take me off your mailing list!
Wrong size was put in the packaging stating the right size so having to return which will cost postage
Ordered for a present
Had to return both items ordered as they were far too big, even though ordered size i always wear.
Also delivery seemed to take a long time, longer than most other high street stores take.
Three items have had the wrong size label in them . I finally lost patience and rang to complain. Customer service was appalling, the man I spoke to could not have cared less. when I said I wanted to close my account, after 15 years by the way, he was totally indifferent. This is the poorest service I have ever had, from any company. I am disgusted. If I could give less than one star, I would.
Love Cotton Traders had a lot from them over many years. This time I had towels just a bit disappointed with the quality. I had towels in the past from them and they were definitely thicker and larger.
Clothes are good quality. Ordering is very easy and delivery is prompt. I’ll continue to purchase from Cotton Traders.
Great choice, top quality products and fast delivery.
Very pleased with the items I purchased and certainly can recommend the online sales experience.
Goods arrived when promised and I am pleased with the products.
I purchased the wide legged cropped jeans in all the colours and the wide legged white jeans in a size 16. I was sceptical about ordering but my Mum said I would like the fit and quality material and she was right. All the jeans had elasticated wastes and the material was nice and thick. They all were lovely and I’ve had many comments on the style and colour. I’m definitely a new fan especially as delivery was reasonably priced and quick.
You had what i wanted in stock if not there were plenty other options .
Great communication regarding time of delivery.
Jason is very friendly and pleasant and reliable.
My parcel was delivered on time. No fuss or mixups.courier was polite and pleasant in mood. Would use again
Prompt efficient service friendly countries customer service
Was unsure how much the dress would look like the catalogue photo but absolutely love it. Would buy in another colour.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.