Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
Company replied
I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
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Easy return.
Easy return.
Reordered a larger size, delivered promptly,re Imbursed also promptly.
The item was a discounted men’s cardigan.
Not only inexpensive, but of great quality.
Will ow purchase more items in the fly.
August 11, 2026
Love cotton traders
Love cotton traders. Although the last coat i bought was not so well made. China maybe! Go back to whoever made them before.
Love your shops too, our local one in botley has great helpful staff.
Can you do longer trousers in store please.
August 12, 2026
This is not a night dress
This is a night dress. No, it is a pyjama top. Pretty but useless
August 12, 2026
I HAVE had cit
I HAVE USED COTTON TRADERS MORE THAN ONCE AND HAVE ALWAYS BEEN MORE THAN HAPPY ESPECIAL WITH THE DRESSES THANK YOU FOR ASKING
August 11, 2026
I ordered what I thought was from…
I ordered what I thought was from Debenhams but got delivered from Cotton Traders. When I tried to return the items for another size even after I called help line I received no help. I have now repacked the items and sent them back at my expense and hope that I will receive my refund. If I bought from Debenhams how come I had no way of returning it to them?
August 11, 2026
Cotton Traders - How to Keep Customers
This Company is the example of getting it right, they have a high street presence as well as being online and this inclusivity goes on with sizing/product variety /ways to receive orders. Staff in my local store are always friendly and welcoming and will offer advice if you want it. I would recommend Cotton Traders to anyone without hesitation, they offer a quality product for a fair price and no hassle if you need to return anything (as good as M&S),
August 11, 2026
Very pleased.
Have had three pairs of shorts and linen trousers recently. All very good quality, easy to order and quick delivery,
Very pleased.
August 12, 2026
I was happy with my parcel and…
I was happy with my parcel and delivered right on time
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We're glad to hear that your products were delivered promptly and thank you for sharing your positive experience with us 😀
I’m too small.
The clothes I ordered came swiftly and as i requested. Quality was good but as I am under 5 foot the shape was all wrong for me. Sadly I had to return them.
August 11, 2026
Reply from Cotton Traders
Good afternoon,
Thank you for your review of the Crop Jeans. and we are sorry they were not suitable.
We have replied to your previous review, advising a full refund will be issued when they are received in our Distribution Centre.
Kind regards
Carolyn
Cotton Traders Customer Support
Reply from Cotton Traders
We are so pleased to hear that your trousers were delivered promptly and that you find them very comfortable and a good fit. Thank you for your lovely feedback 😀
Excellent Quality and Service
I think the quality and range of clothing from Cotton Traders is excellent. I don't buy clothing anywhere else. I was very happy with the Harrington Jacket I bought recently. It was a perfect fit and comfortable to wear. Ordering is easy and delivery prompt. Ideal for me.
August 12, 2026
Reply from Cotton Traders
We are so pleased to hear that you find the quality and range of our clothing excellent, and that you were very happy with the Harrington Jacket. It's great that it was a perfect fit and comfortable. We're also delighted to know that ordering is easy, delivery is prompt and that you love to purchase our products 😀
Lovely cardigan and nighties purchased…
Lovely cardigan and nighties purchased as gift. Nice quality. Quick delivery. Will use again
August 12, 2026
Reply from Cotton Traders
We are so pleased to hear that you found the cardigan and nighties to be of nice quality and that you were happy with the prompt delivery. It's wonderful to know that you will purchase from us again 😀
Clothes quality and customer service always good. Delivery poor
Clothes quality always good.
Delivery very poor, took over a week to arrive . I object to paying for this poor service . Very pleased that this was addressed and postage refunded
August 12, 2026
Reply from Cotton Traders
Hello Chris Millar,
Thank you for your feedback and we are pleased to hear you are happy with the quality of the bras, but sorry there was a delay with the delivery.
We have escalated this with our courier company and refunded the original postage costs back to your card.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Excellent service
I had ordered a larger size in this item but it was too big. A quick phone call and a replacement order was on its way and I received instructions on how to return and get a refund. Very pleasant young lady. The shirts are of very good quality and good value for money. Replacement shirts arrived very quickly. Just awaiting for refund now.
August 12, 2026
Reply from Cotton Traders
Hello Shirley Long,
Thank you for your lovely review! We're so pleased to hear that our team was able to assist you efficiently with the sizing exchange and that you're happy with the quality and value of the shirts.
We will issue a refund back to your original method of payment when we receive the shirts in our Distribution Centre.
Kind regards
Carolyn
Cotton Traders Customer Support
Cotton traders are always great
Cotton traders are always great. Nothing fancy, just good clothes for everyday wear.
August 22, 2026
Reply from Cotton Traders
We're so pleased to hear you consistently find our clothes great for everyday wear and thank you for your lovely feedback 😀
I keep coming back to Cotton Traders
I keep coming back to Cotton Traders because their clothes fit well, are made well and are good quality items.
I would love it more if they could use less plastic in their packaging.
Though they have always been delivered in good condition and in good time. TY CT
August 12, 2026
Reply from Cotton Traders
We are so pleased to hear you consistently find our clothes to be a great fit, well-made, and of good quality 😀 We also appreciate your valuable feedback regarding our packaging and are always looking for ways to improve our sustainability efforts.
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