Cotton Traders - Doncaster Reviews 181

TrustScore 4.5 out of 5

4.7

The Lakeside Village, Unit 51, DN4 5JH White Rose Way, Doncaster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The retail staff at Cotton Traders in Doncaster are helpful and friendly. The long sleeved, crew neck, black t-shirts are well made, a good fit, and wash without losing their colour or shape. Ordering... See more

Company replied

Rated 3 out of 5 stars

Cotton Traders, Lakeside Doncaster. Totally inaccessible for a powerchair user. I had to wait outside whalst my wife went in. All the rows were cluttered with racks I couldn't get round. I would no... See more

Company replied

Rated 4 out of 5 stars

Called in today at Lakeside, Doncaster to collect a delivery. Regularly order online or use this store personally. New staff on duty there today & I got my delivery, but was REALLY pestered by sta... See more

Company replied

Rated 5 out of 5 stars

I ordered on line for collection in store. The staff in store could not have been more helpful when I went to pick my order up. My order didn’t fit but reordering a different size and arranging refun... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

  • The Lakeside Village, Unit 51, DN4 5JH, White Rose Way, Doncaster, United Kingdom

  • 01302 367293

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, nothing was too much trouble.
Love this shop and on line shopping, everything fits and excellent quality

April 2, 2026
Cotton Traders - Doncaster logo

Reply from Cotton Traders - Doncaster

We appreciate you taking the time to leave a review. We're so happy to learn that you love our shop and online shopping experience, and that you found our staff helpful.

Rated 5 out of 5 stars

I ordered on line for collection in…

I ordered on line for collection in store. The staff in store could not have been more helpful when I went to pick my order up.
My order didn’t fit but reordering a different size and arranging refund was made so easy by the wonderful staff.

March 26, 2026
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Reply from Cotton Traders - Doncaster

We're happy to hear that our staff were so helpful when you collected your order. It's great to know that they made reordering and refunds easy for you. Thank you for your positive feedback.

Rated 5 out of 5 stars

Ordered a dress online

Ordered a dress which I loved! I collected it from the shop unfortunately it didn’t look lovely on me, I had to return it to the shop and found the process straight forward, the shop assistant was both friendly and helpful, I will definitely shop here again.

March 12, 2026
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Reply from Cotton Traders - Doncaster

Thank you for your review.

I am glad to hear you found our returns process straight forward and that the shop assistant was friendly and helpful.

I am sorry that the dress was not suitable for you on this occasion.

Kind regards,
Alex
Cotton Traders Customer Support

Rated 5 out of 5 stars

Helpful & friendly

The retail staff at Cotton Traders in Doncaster are helpful and friendly. The long sleeved, crew neck, black t-shirts are well made, a good fit, and wash without losing their colour or shape. Ordering on-line and requesting store delivery could not have been easier.

March 5, 2026
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Reply from Cotton Traders - Doncaster

We appreciate you sharing your experience with us. We're happy to hear that you found our retail staff in Doncaster helpful and friendly and that you are pleased with the quality and fit of our t-shirts. It's great to know ordering online and requesting store delivery was easy.

Rated 5 out of 5 stars

I have used Cotton Traders for many…

I have used Cotton Traders for many years for there quality products. I have bought many clothes for my Husband and myself. You can buy various lengths of jeans which is good if you are under 31" leg. Materials have always washed very well.

February 26, 2026
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Reply from Cotton Traders - Doncaster

We appreciate you sharing your long-term experience with our products. We're happy to hear that you've consistently found quality in our clothing and appreciate the availability of various jean lengths.

Rated 5 out of 5 stars

Comfortable and Quality …

Always had a good experience with cotton traders... Comfortable quality clothing..

November 7, 2025
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Reply from Cotton Traders - Doncaster

We appreciate your review and are happy to learn that you've consistently had a good experience with our comfortable, quality clothing.

Rated 5 out of 5 stars

Love the jumper and fantastic service

The half zip mock shirt jumper I ordered was delivered on time. The jumper is a perfect fit and gives a feeling of cosy and perfect winter wear. The colour too looks as I saw on the website.
Must mention the fantastic service I received from their Doncaster store. I was late in collecting my parcel and the lovely gentleman called me to remind about the parcel. When I met him at the store, he was only polite and friendly. Full marks !

February 12, 2026
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Reply from Cotton Traders - Doncaster

We're happy to hear that the half zip mock shirt jumper you ordered was delivered on time and fits perfectly. We're also glad the colour looks as you expected and that you received fantastic service from our Doncaster store. Thank you for your positive feedback 😀

Rated 5 out of 5 stars

Always good fitting good quality at…

Always good fitting good quality at competitive pricing

January 6, 2026
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Reply from Cotton Traders - Doncaster

We appreciate your positive feedback on our good quality, fitting, and competitive pricing; we are happy you were pleased with your experience.

Rated 5 out of 5 stars

Good quality clothing

Good quality clothing, so easy to order from the website, can have it delivered or collect from their shop,again you can try it on, if it doesn't fit they will send it back for you, good customer service.

December 15, 2025
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Reply from Cotton Traders - Doncaster

We appreciate you taking the time to leave your review. We're happy to hear that you find our clothing good quality and the website easy to use. It's also great that you appreciate the convenient delivery and return options and good customer service.

Rated 5 out of 5 stars

Great service Jacket perfect for my needs

Ordered on line to collect in shop. Delivered ontime. Item not suitable size, so staff in shop really helpful in returning item and ordering the next size up. Received my refund to my bank and then paid for the next size. Collected replacement item on time and was a perfect fit. Great service.

December 1, 2025
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Reply from Cotton Traders - Doncaster

We're glad you enjoyed your experience with our online ordering and in-store collection service. We appreciate your positive feedback regarding the helpful assistance you received when exchanging your item for a better fit. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Order online for in store pick up my…

Order online for in store pick up my parcel was all there and easy to collect the staff and the Doncaster Lakeside store always helpful and kind

November 13, 2025
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Reply from Cotton Traders - Doncaster

Thank you for taking the time to leave a review. We're happy to hear that your online order was complete and easy to collect. We appreciate your kind words regarding our helpful team at the Doncaster Lakeside store.

Rated 4 out of 5 stars

2 different construction kits made excellent gifts

I ordered 2 different construction kits. Both were nicely and safely packaged in small tins. Make unusual, novelty gifts. Sturdy and appear to be very good value. My only (slight) reservation is that together the price slightly exceeded the limit for free delivery to store but this was before discount so when I checked out I was charged p & p. This could have been more clearly stated.

November 21, 2025
Unprompted review
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Reply from Cotton Traders - Doncaster

We're happy to hear that you found the construction kits nicely packaged and good value. We appreciate your feedback regarding the clarity of our free delivery policy and will review how this is presented. Thank you.

Rated 5 out of 5 stars

Very easy returns process and very…

Very easy returns process and very helpful staff in the Doncaster outlet store.

November 11, 2025
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Reply from Cotton Traders - Doncaster

We're happy to hear that our Doncaster team made your return easy. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Fab …

Simple to order fast delivery to nearest store.Excellent friendly yet professional staff helped me retrieve my parcel .
From start to finish quick easy and convenient

November 6, 2025
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Reply from Cotton Traders - Doncaster

We appreciate you taking the time to leave a review. We're happy to hear that ordering was simple, delivery was fast, and our staff were helpful and professional in assisting you with your parcel.

Rated 5 out of 5 stars

just a couple of small items purchased…

just a couple of small items purchased . staff are so friendly .
perfect for my friends

November 3, 2025
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Reply from Cotton Traders - Doncaster

Hi Carol
We're so happy to hear that our staff were friendly and helpful ! We really appreciate you sharing your positive experience with us. Thanks for your time and your purchases.

Rated 5 out of 5 stars

Fit varies according to fabric and style so it’s best to try them on

I have bought a number of items across all seasons over several years. The quality is usually very reliable but sometimes the fit varies so I’ve now started using click and collect from store for this company as returns are only free if done through a store. This suits me better as with some items I buy multiple sizes because the style means I need to try it on. It’s good because I can try them on in store then the staff organise the return in store. Refunds done this way are prompt. My local outlet shop is really welcoming and the staff really do appreciate your custom.

October 30, 2025
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Reply from Cotton Traders - Doncaster

We appreciate you sharing your experiences and it's good to know that you find our quality reliable and that click and collect suits your needs. We're also happy to hear that our colleagues at the outlet are welcoming and helpful 😊

Rated 5 out of 5 stars

I ordered two sizes of Trousers

I ordered two sizes of Trousers, and they were delivered quickly and of good quality. I returned 2 pairs to the Cotton Traders outlet store at Lakeside Doncaster. The refund paperwork was completed quickly, and the refund was paid quickly into my credit account.

October 20, 2025
Cotton Traders - Doncaster logo

Reply from Cotton Traders - Doncaster

Thank you for taking the time to leave a review. We're happy to hear that your trousers were delivered quickly and that you are pleased with quality. It's also great to know that your refund was processed quickly. We appreciate you sharing your experience.

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