Cotton Traders Reviews 

212,599
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and durability of the clothing, often noting items last for many years and maintain their fit after washing. Many people appreciate the straightforward online ordering process and the prompt, efficient delivery service. Reviewers frequently highlight the good fit and comfort of products, along with helpful customer service interactions. However, some customers experienced inconsistencies with sizing, finding items either too small or too large, or not matching descriptions like "super stretchy." A few other people also felt that delivery was problematic, specifically mentioning delays and non-delivery issues often linked to the courier Evri. Additionally, some reviewers noted discrepancies in product color or material compared to online representations, and occasional stock availability challenges.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and value, often describing items... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing items as excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and quick... See more

Order

People report positive experiences with order, finding the online ordering process easy and straightforward,... See more

Service

Customers consistently report positive experiences with the service, often describing it as fantastic, great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It doesn't crease and It is exactly what I wanted ie a light half sleeved simple and attractive summer cardigan. But I wanted elegant sleeves without the flappy loose look that seems endemic these day... See more

Company replied

Rated 4 out of 5 stars

Good quality and choice. Have returned my first Order as Size not suitable. I have suggested replacing with smaller size to save new transaction and preserve the Promo discount. I did not receive... See more

Company replied

Rated 5 out of 5 stars

Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of trousers and was pleased with the quality, fit & delivery. The colour wasn't exactly true as we liked the Thyme shade & they were more closer colour to a lighter green not grey /gree... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.4

All reviews

(212,599)

29,518 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good All Round.

Hi All, l have waited 9 weeks for you to restock this item - it was well worth the wait. Good quick delivery. Parcel arrived in good order. The trousers fit a treat - Great colour and quality. This is the second pair I have bought. (But in a different colour). Very pleased.
Karen B

July 31, 2026
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Reply from Cotton Traders

We're so pleased to hear that the wait for your trousers was worthwhile and that you're delighted with the fit, colour, and quality! It's wonderful to know you're so pleased with your second pair.💖

Rated 5 out of 5 stars

Linen crop trousers

These linen crop trousers are true to size and very comfortable.

July 29, 2026
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Reply from Cotton Traders

We are so pleased to hear that you are happy with your linen crop trousers and found them to be true to size and very comfortable. Thank you for your wonderful feedback!🌟🌟🌟

Rated 5 out of 5 stars

Very nice trousers


Very nice trousers. Comfy and light.Only problem is with delivery,EVri left it by the my bin!

July 8, 2026
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Reply from Cotton Traders

We're so happy to hear you find the trousers comfy and light! We're very sorry to hear about the delivery issue and will pass your feedback on.👍

Rated 5 out of 5 stars

Very happy with my non-wired t shirt…

Very happy with my non-wired t shirt bras. 2 pack.

July 31, 2026
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Reply from Cotton Traders

We're so happy to hear you're pleased with your non-wired bras! Thank you for sharing your positive feedback.💖

Rated 2 out of 5 stars

Customer service was not great in the shop

Customer service was not great

August 8, 2026
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Reply from Cotton Traders

Hi Hanif,

We're so sorry to hear you have not had a good experience, and we'd like to hear more about the issues you encountered with your query to help resolve the problems for you.

Can I ask you to contact our Customer Care team on 0161 286 4321 or by e-mail at customerservice@cottontraders.com with some further information on your situation so we can look into this for you.

Kind regards,

Andrew
Cotton Traders Customer Support

Rated 5 out of 5 stars

QUALITY GEAR

Excellent service. Quality gear. Fast delivery to store.

July 31, 2026
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Reply from Cotton Traders

We're delighted to hear that you experienced excellent service and received quality gear with fast delivery to the store. Thank you for your positive feedback!🚚💖

Rated 5 out of 5 stars

Easy online ordering but delivery…

Easy online ordering but delivery service RUBBISH (outside company) Items ordered really comfortable and easy to wear. Just a shame about delivery which did not turn up twice then randomly threw delivery over the gate!!😳

July 31, 2026
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Reply from Cotton Traders

We appreciate your positive comments about the comfort of your items. We are truly sorry to hear about the significant issues you experienced with the delivery service, especially the repeated non-delivery and the manner in which it was eventually left. We understand your frustration and will address this with our delivery partner.

Rated 5 out of 5 stars

Ordered

Ordered, confirmed, delivered and good quality as expected. Could not ask for more.

July 31, 2026
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Reply from Cotton Traders

We're so pleased to hear that your order was confirmed and delivered as expected, and that you are happy with the good quality of our product. Thank you for your wonderful feedback!💖🌟🌟

Rated 5 out of 5 stars

Good quality products

Good quality products, sizes accurate, prompt and courteous service, including delivery. Have used my husband’s account to buy good from this company for many years and never had to return any purchases.

July 30, 2026
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Reply from Cotton Traders

We are so pleased to hear that you consistently receive good quality products and that the sizing is accurate. It's wonderful to know that our service, including delivery, has always been prompt and courteous. Thank you for your long-standing loyalty!👍👍

Rated 5 out of 5 stars

Lovely top … beautiful design and…

Lovely top … beautiful design and comfortable to wear

July 31, 2026
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Reply from Cotton Traders

We're so pleased to hear that you love the top and find its design beautiful and comfortable to wear. Thank you for your wonderful feedback!💖

Rated 5 out of 5 stars

Fashionable & trendy

I recommend Cotton Traders for their fashionable clothes line as they are of good quality, they incorporate latest fashion & they have excellent choices for their seasonal trends too.

July 28, 2026
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Reply from Cotton Traders

Thank you for your wonderful review! We are so pleased to hear that you recommend us for our fashionable clothing line. It's great to know you appreciate the quality, our incorporation of the latest fashion, and the excellent choices for seasonal trends.🌟🌟🌟

Rated 5 out of 5 stars

Finally I have managed to get a pair of…

Finally I have managed to get a pair of pants that don’t need taking up. Fit is perfect. Quality is great.

July 31, 2026
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Reply from Cotton Traders

We're so pleased to hear that you've found a pair of pants that fit perfectly and don't require any alterations! It's wonderful to know you're happy with the great quality.👖💖

Rated 1 out of 5 stars

The item was too big and we returned…

The item was too big and we returned the item over a week ago and have not heard any more from Cottan Traders

July 30, 2026
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Reply from Cotton Traders

Hi Mr & Mrs Jackson,

Thanks so much for getting in touch, we'd be more than happy to chase up this return for you and authorize a refund where possible. Please contact our Customer Care team on 0161 286 4321 with your returns tracking number so we can assist you further.

Kind regards,

Andrew
Cotton Traders Customer Support

Rated 5 out of 5 stars

Products are good

Products are good, arrive on time and returns are easy to deal with

July 31, 2026
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Reply from Cotton Traders

We're delighted to hear that you find our products good, that they arrive on time, and that returns are easy to deal with. Thank you for your wonderful feedback!👍👍

Rated 5 out of 5 stars

The shirt that we ordered was good…

The shirt that we ordered was good quality, accurately sized and arrived quickly. The website is easy to use.

July 31, 2026
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Reply from Cotton Traders

We're pleased to hear that the shirt you ordered was of good quality and accurately sized, and that it arrived quickly. It's also wonderful to know that you found our website easy to use. Thank you for your positive feedback.

Rated 3 out of 5 stars

Ordering and delivery fine

Ordering and delivery fine, but t-shirt has a hole in it so will be returned

July 31, 2026
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Reply from Cotton Traders

Thank you for the review, we are sorry to hear that the item arrived as stated.

I have noted your account to ensure a full refund is issued upon return of the item, I have also included the details of your review.

Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.

Many thanks,

Tyler

Rated 5 out of 5 stars

Lovely items- but

Lovely items, arrived quickly but sadly had to go back as they were both far too big. However returning was simple and refund received quickly.

July 31, 2026
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Reply from Cotton Traders

We're glad to hear that you found our items lovely and that they arrived quickly. We understand that sizing can sometimes be an issue, and we appreciate your feedback. We're happy the return and refund process was simple and quick for you.

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and delievery.

July 31, 2026
Cotton Traders logo

Reply from Cotton Traders

We're pleased to hear you had such a positive experience with our customer service and delivery. Thank you for your wonderful feedback.

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