Cotton Traders Reviews 

212,167
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 31,453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting their comfort and durability. Many appreciate the wide range of choices and sizes. Reviewers frequently mention the efficient ordering process and the fast, reliable delivery service, noting that items often arrive promptly. However, some customers noted concerns regarding delivery, with several experiencing delays or issues with tracking, particularly with one courier. A few also found sizing inconsistent, especially for women's clothing and leg lengths, or that 'wide fit' items were too narrow. Additionally, some reviewers expressed disappointment with specific product quality, mentioning items that did not match descriptions or materials that felt cheaper.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the good quality of... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the superb quality, good... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and prompt delivery, with... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the... See more

Service

Reviewers highlight positive aspects of service, with many praising the promptness and ease of ordering, as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more

Company replied

Rated 4 out of 5 stars

I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more

Company replied

Rated 4 out of 5 stars

Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more

Company replied

Rated 4 out of 5 stars

The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(212,167)

29,069 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered 2 comfy bras size 10/12 and…

Ordered 2 comfy bras size 10/12 and these would actually fit my 7 year old granddaughter as a tee shirt !
They measure 12” across at the widest point and I complained about the sizing being way off.
Still being charged £2.95 to return them !!!

July 25, 2026
Rated 5 out of 5 stars

Just the sort of camisole tops I have…

Just the sort of camisole tops I have been looking for & couldn't find anything in the shops to suit me. Saw your ad in the Yours magazine with an enticing discount & although a little disappointed you hadn't actually got them in stock, they have been well worth the wait.

July 25, 2026
Rated 5 out of 5 stars

I would definitely buy again.

I'm a long term customer and I've always been very happy. It sometimes is a shame that my size (which is an average size) is often out of stock, but other than that, highly recommended.

February 13, 2026
Rated 4 out of 5 stars

I love Cotton Traders but am finding sizes that used to fit to be too big now.

I love Cotton Traders and have bought from them for many years as the quality is great for the prices charged. I have been a bit disappointed recently in finding clothes - jumpers, tshirts, mainly, - are getting bigger although the size label is still the same. It's more evident in lenghs. I will keep looking as I have always been so happy with everything.

July 25, 2026
Rated 5 out of 5 stars

Always buy my chinos from Cotton…

Always buy my chinos from Cotton Traders and use them for work on the farm . they last for ever and if they fade I dye them . Some of them are very old now but they keep going . Eventually the belt hoops give up and then the knees wear through but this is only after 6-8 years.

July 25, 2026
Rated 5 out of 5 stars

Good products and good fast and…

Good products and good fast and efficient service. Bought several cotton and soft touch shirts and two pairs of chinos recently. I am always impressed on the quality of the products and importantly the fit. Always spot on and roomy. I will certainly buy more chinos now i know they fit so well and strongly made

July 22, 2026
Rated 3 out of 5 stars

Totally unhelpful customer service

We placed an order and realised the delivery and billing address were wrong. We called customer service immediately, to be told no changes can be made, even though more importantly for them, the billing address was wrong! They would not make any changes, just kept referring us to the website T&C’s and said the onus is on us to check details before confirming the order. We appreciate that, but everyone makes a mistake now and again, I cannot believe they would not make any changes within two to thee minutes of the order being placed, nor could we cancel the order, surely that’s unreasonable! Terrible customer service, totally unhelpful.

We have bought a lot from this company and it’s the first time we’ve needed to call customer service, I’m quite shocked they were so unhelpful, particularly because I imagine a lot of their clientele are in a certain age demographic. Not sure we’ll order from them again.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Quality,choice,sizing

Great selection, good sizing,nice colours,quality

July 25, 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking the time to leave a review. We're so pleased to hear you appreciate our great selection, good sizing, nice colours, and quality.

Rated 5 out of 5 stars

Good quality cotton sheets

The sheets are good quality cotton and a good size. Prompt delivery.

July 22, 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking the time to leave a review. We are so pleased to hear that you are happy with the quality and size of the sheets, and that you received prompt delivery.

Rated 5 out of 5 stars

Quick simple ordering

Quick simple ordering, prompt delivery and a quality product.

July 25, 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking the time to leave a review. We're delighted to hear that you found the ordering process to be quick and simple, and that your delivery was prompt. We're also pleased that you're happy with the quality of our product.

Rated 5 out of 5 stars

Excellent service and always very good…

Excellent service and always very good quality of products.

July 24, 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking the time to leave a review. We're delighted to hear that you consistently receive excellent service and are pleased with the high quality of our products.

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