Very good quality shirts that are well priced and come with a good choice of colours. Despatch if goos was very efficient, however...... Through no fault of Cotton Traders, the original delivery dat... See more
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Review summary
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Reviews shaping this summary
I have given 5 stars as I love the ladies chinos. However, I have noticed over the last two years, and comparing previous chinos buys across the two years that the leg size is getting narrow and na... See more
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I found the website easy to follow to buy the item I wanted. I have been buying from Cotton Trader for quite some years. I have always been pleased with the quality of clothing etc. at affordable pri... See more
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I have been using Cotton Traders for years, and the reason being I have never been disappointed with any item I have ever bought from Yourselves. Your items are as stated. The quality is always... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214K reviews
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Good delivery and communications
Good delivery and communications. Products are of excellent quality.
August 21, 2026
Great value …
Cotton Trsders is a great company plenty of choice. No problem with returns .
August 22, 2026
Quality and choice
Cotton Traders have an easy to use Web Site. Ordering is easy and delivery is quick. The quality of products is second to none. The range of sizes and colours give a great choice to suit most tastes. You will need to go a long way to find a better company to deal with.
August 22, 2026
May use AI-assist with repliesRead more
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I usually wait till items are on sale…
I usually wait till items are on sale or at least reduced in price. The most recent items were out of stock when they were advertised and I waited 4 months for them to be delivered, apart from that I enjoy shopping for Cotton Traders good quality items.
August 22, 2026
Reply from Cotton Traders
Thank you for taking the time to share your feedback. We do apologise for the inconvenience caused by the items being out of stock and the extended delivery time. We understand your frustration when advertised items are unavailable and delivery is delayed. We appreciate your continued loyalty and are glad to hear you generally enjoy the quality of our products.
Good speedy delivery
Good speedy delivery. Item good quality but thought it might be thicker material.
August 22, 2026
Reply from Cotton Traders
We’re happy to hear about the speedy delivery and that you’re pleased with the quality of the item. Thank you for your feedback and we appreciate you sharing your thoughts on the material’s thickness.
Good delivery
August 22, 2026
I find the sizes don't vary at all and…
I find the sizes don't vary at all and very trustworthy. Know I can order my size and they will fit. Good service
August 22, 2026
good quality, good prices, great range.
I love the range of shirts which are always top quality competively priced. Very easy to order online and the local delivery service used is safe and secure
August 22, 2026
Well made jacket with nice detailing
The jacket is well designed and well made. I needed to exchange it for a different size and found this was easy to do with a phone call.
August 21, 2026
Reply from Cotton Traders
We're so pleased to hear that you were happy with the Jacket and it's wonderful to know that the exchange process for a different size was easy to do. Thank you for your positive feedback 😀
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you were happy with the service, quality, and fast delivery you received 😀
Trousers
Good ordering and delivery service. I have several pairs of the jeans and trousers. Love the fit but only issue is the waistbands feel bulky and the elastic twists round.
August 22, 2026
Reply from Cotton Traders
We’re pleased to hear you’re happy with our ordering and our delivery service and love the fit of our jeans and trousers. Thank you for your feedback regarding the waistbands and the elastic twisting.
very pleased with my dress
August 21, 2026
Reply from Cotton Traders
We are so pleased to hear that you are very happy with your dress and thank you for sharing your lovely feedback with us 😀
Good quality
Ease of ordering and quick delivery.and as usual was good quality. Would recommend.
August 22, 2026
Reply from Cotton Traders
We're so pleased to hear that you found the ordering process easy and that your delivery was prompt. It's wonderful to know you were happy with the quality of your purchase 😀
Returned for refund
August 22, 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review. We’re sorry to hear that you have not yet received your refund. Refunds can take up to 7-14 working days from the date you posted your return. Having looked at your account I can see that a refund was processed on the 01/09/26, please allow 3-5 working days for it to show back into your original payment method.
Kind Regards
Hannah
I have always found Cotton Traders…
I have always found Cotton Traders extremely helpful. Ordering no problems, refunds totally efficient. I have used Cotton Traders many times. Cloths good material and well made.
.
August 22, 2026
Reply from Cotton Traders
We are so pleased to hear that you have always found us helpful and that ordering and refunds have been done efficient. It's wonderful to know you appreciate the lovely material and well-made clothing 😀
Reply from Cotton Traders
We are so pleased to hear that you found the online ordering process easy and thank you for taking the time to leave your review 😀
Shocking courier!
Cotton Traders offers good products, but the delivery service lets them down badly. My delivery instructions clearly state that parcels should be left at the back door, with the side gate code provided, and that the doorbell should be rung. Instead, parcels are regularly thrown over the gate. On the most recent delivery, I was at home, yet the courier did not ring the bell. When I challenged him, he told me he "doesn't use doorbells", which is simply unacceptable.
Because the courier cannot be relied upon to follow even basic instructions, I have now switched to using a collection point instead of home delivery. Unfortunately, the problems did not end there. My last Cotton Traders order arrived with an item missing and the bag appeared to have been resealed. To Cotton Traders' credit, the issue was resolved quickly and the missing item was replaced and reshipped.
However, the replacement shipment was then incorrectly marked as "returned due to refusal on delivery" despite it being sent to a collection point, making that explanation impossible. Until Cotton Traders moves away from Evri, I suspect delivery-related complaints will continue. Very disappointing, as the products themselves are generally good.
August 21, 2026
Reply from Cotton Traders
Hello Dai Davies,
Thank you for your feedback and we are happy to hear you like our products, but sorry you have not had a good delivery experience.
Having checked on your most recent orders, we can see that the parcels were either handed to a person at the property, or delivered to a ParcelShop.
So we can investigate this further, we would be most grateful if you could contact our Customer Care Team on 0161 286 4321 with further information, so we can look at resolving this matter.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Reply from Cotton Traders
We are so pleased to hear that you are happy with both the quality of your cords and our delivery service. Thank you for your lovely feedback 😀
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