Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
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All good
Good discount offered and click and collect to a local store worked perfectly. Staff there very friendly so all good with the transaction as I was happy with the products ordered too .
July 23, 2026
Good quality tops good sizing and…
Good quality tops good sizing and lovely colours,well delivered 👌
July 23, 2026
Great all round service…
Easy to use website from just browsing or looking for something specific. Good quality goods especially when you get them in the sale. There are several delivery options. I chose to pick mine up at a store and I received it within a few days. I was kept informed by the company at each stage of the process. Excellent service.
July 23, 2026
Very well made quality clothing
Very well made, correct to size, quality clothing always delivered on time.
Have been using Cotton Traders for over 30 years. Still have and wear the original chino trousers.
The only things I do not find as good are the footwear. My wife has recently returned 2 pairs of shoes that were too wide for her. Trousers, shorts, polo shirts and t shirts are great, footwear not so good
July 23, 2026
Good customer service
Issue with discount not being added, only noticed after placing order, rang customer services resolved immediately with speedy refund
July 23, 2026
First time ordering from cotton…
First time ordering from cotton traders. Bought two stripped cotton shirts. They are well made and a lovely soft cotton. Quick delivery after they were despatched. Definitely buy from cotton traders again. 5 stars.
July 23, 2026
Good fit and comfortable to wear.
July 22, 2026
Amazed how quickly my order was put…
Amazed how quickly my order was put together and forwarded to Everie!
July 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Returns items
Returns items Had to ring as no contact that item had been received after a week. Although when tracked had only taken 2 days to be delivered to you
Needed to ring to chase it up ( still waiting to hear back regarding another returns which I know was received a week ago
A not a penny yet received!!!!!!
August 2, 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. On looking into our records, I can see that your refund was processed on the 30/07/26 and it can take between 3-5 working days to show back in your original payment method.
We sincerely apologise for the delay we are extremely busy at the moment and are working hard to get returns processed as soon as we can.
Kind regards,
Jennifer.
I am very happy with the two items I…
I am very happy with the two items I ordered, plus the bonus of a useful sized bag. Ordering was easy and delivery prompt. Cotton Traders has become my 'go to' shop for clothes as there is a good range and sizing and quality are reliable.
July 22, 2026
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