Cotton Traders Reviews 

212,484
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 31,453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting their comfort and durability. Many appreciate the wide range of choices and sizes. Reviewers frequently mention the efficient ordering process and the fast, reliable delivery service, noting that items often arrive promptly. However, some customers noted concerns regarding delivery, with several experiencing delays or issues with tracking, particularly with one courier. A few also found sizing inconsistent, especially for women's clothing and leg lengths, or that 'wide fit' items were too narrow. Additionally, some reviewers expressed disappointment with specific product quality, mentioning items that did not match descriptions or materials that felt cheaper.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the good quality of... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the superb quality, good... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and prompt delivery, with... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the... See more

Service

Reviewers highlight positive aspects of service, with many praising the promptness and ease of ordering, as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more

Company replied

Rated 4 out of 5 stars

I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more

Company replied

Rated 4 out of 5 stars

Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more

Company replied

Rated 4 out of 5 stars

The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(212,484)

29,358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Elegant yet simple

Cotton Traders' clothing style is what I call 'understated elegance', i.e., it doesn't need bold prints, strange colour combinations or revealing cuts to get someone's attention. The simplicity and quiet confidence of the brand's style allow the person to carry the clothes and not the other way around.

July 29, 2026
Rated 5 out of 5 stars

Products as always great quality

Products as always great quality. Lovely to have a couple of cotton tee shirts, soft and long bodied.
Jeans, just the right size, comfortable and good quality as well.
I enjoy shopping at Cotton Traders because the quality, and the customer service, is so good. Tip top!

July 29, 2026
Rated 5 out of 5 stars

Great Dress

The dress l ordered was a lovely shade of green and the fabric was very pretty. It's so difficult finding cotton dresses these days so l was glad to find this one. The ordering is quick and easy whether online or by phone and the staff are always efficient and friendly.

July 29, 2026
Rated 5 out of 5 stars

Happy customer

The delivery service is very efficient, and the quality of the items I have ordered is consistently good.

July 29, 2026
Rated 2 out of 5 stars

Chinese - long waits, poor fit.

Chinese manufacture. Doesn’t necessarily make it bad but does mean the footwear last is going to be different to British expectations - especially width.

Initial advert said you had my choice of slippers in stock, then after the order.you said there was a delay, which turned out to be considerable. I suspect that was a click bait ploy.

July 29, 2026
Rated 4 out of 5 stars

Costume is perfect

Costume is perfect
Swim vest not a good fit as arm holes too big so have returned however returns a simple process

July 29, 2026
Rated 4 out of 5 stars

Easy to order

Easy to order, products were very good and matched description, would have given 5 stars but delivery company Evri just left parcel on doorstep and never bothered to ring doorbell, only realised they had delivered parcel when they text me that they had delivered it.

July 29, 2026
Rated 4 out of 5 stars

Cotton Traders purchase was really good…

Cotton Traders purchase was really good very pleased with the quality style and fit. HOWEVER they were once again let down by the dreadful service from Evri to the extend that I'm not sure if I will use Cotton Traders again unless they can guarantee deliver on the date promised Such a pity

July 29, 2026
Rated 1 out of 5 stars

I gave cotton trader's a review…

I gave cotton trader's a review leggings not suitable although nice material I have returned them but have not heard back from them

July 28, 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking your time to leave a review. We’re very sorry to hear that the legging was not suitable for you, even though you found the material to be nice. Refunds can take between 7-14 days from the date you posted your return. If you have not received your refund within this timeframe then please call our friendly customer care team on 01612864321 or email customerservice@cottontraders.com with the tracking reference number for the return.
Kind Regards
Hannah

Rated 4 out of 5 stars

Everyday bright

Everyday bright, interesting clothing, good quality. Diverse range

July 1, 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your positive feedback. We’re so pleased to hear that you enjoy our bright and interesting clothing, and that you find the quality good and the range diverse.

Rated 1 out of 5 stars

I cannot review my items because I…

I cannot review my items because I never received them. Your courier twice returned them to you with a ludicrous excuse. Evri is losing you customers. There is no point shopping with you if your courier is so hopeless.

July 29, 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking your time to leave a review. We’re sorry to hear about the issues you have experienced with the delivery of your order and that your items never reached you. We do understand your frustration and sincerely apologise for the inconvenience this has caused. We’re looking into this matter with our courier service.
Kind Regards
Hannah

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