Cotton Traders - Kings Lynn Reviews 115

TrustScore 4.5 out of 5

4.6

140 Norfolk Street, PE30 1AU Kings Lynn, Norfolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

These Rollneck tee shirts are really nice. The Rollneck is firm yet comfortable. No slouching which is great. The tee shirts are rather long but I can sort that out. Couldn’t get the cream one as it w... See more

Company replied

Rated 5 out of 5 stars

So glad I went into this store. From the outside it looks very sad and tired and not a great deal better inside. I very nearly walked passed. The staff and products however are well worth seeing. Fo... See more

Rated 5 out of 5 stars

Only went in for a jumper but the store manager in Kings Lynn (Margret I think , sorry poor memory and I lost the receipt) made me feel so welcome with her politeness and happiness helped me purchase... See more

Rated 4 out of 5 stars

I sm used to rendering products from other shops and in comparison was a little disappointed how long it took for my order to come theough which was a week. However the cardigan was worth the wait ve... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

  • 140 Norfolk Street, PE30 1AU, Kings Lynn, Norfolk, United Kingdom

  • 01553 776043

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

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Rated 5 out of 5 stars

Ladies Rollneck Tee Shirts

These Rollneck tee shirts are really nice. The Rollneck is firm yet comfortable. No slouching which is great. The tee shirts are rather long but I can sort that out. Couldn’t get the cream one as it was popular especially as these were on a really good deal but the colours I chose are good. And nice quality for layering in the cold winds. Ordering was easy and collected from store.

February 24, 2026
Cotton Traders - Kings Lynn logo

Reply from Cotton Traders - Kings Lynn

We're happy to hear you find the rollneck tee shirts nice and comfortable, especially the firm neckline. We appreciate your feedback on the length and are glad you liked the colours you chose. Thank you for the positive comments on the quality and easy ordering process.👍👍

Rated 5 out of 5 stars

Service of shop staff

Service of shop staff. Quality of trousers.

January 13, 2026
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Reply from Cotton Traders - Kings Lynn

We appreciate your feedback regarding the shop staff service and the trousers' quality. We are happy you had a positive experience.

Rated 5 out of 5 stars

Collected my order from CT

Collected my order from CT, the staff were friendly and helpful. All very efficient. Great service!

January 6, 2026
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Reply from Cotton Traders - Kings Lynn

We appreciate you taking the time to leave us this review. We're so glad to learn that the staff were helpful and friendly when you collected your order.

Rated 5 out of 5 stars

Very surprised at your sizing I am 2xl…

Very surprised at your sizing I am 2xl and had to change to xl. Took tops back to shop and they were very helpful doing the on line refund and reordering my tops excellent service.

October 7, 2025
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Reply from Cotton Traders - Kings Lynn

We're happy to hear that our team was helpful in resolving the sizing issue and reordering your tops. We appreciate your positive feedback and are glad you enjoyed our service. Thank you!

Rated 5 out of 5 stars

Friendly staff

Friendly, helpful staff. Ordered by click and collect. Very easy to pick up from local store. Returns made easy as able to take back to same store and refund was back on my card within a few days. Still waiting for one item which was out of stock and hopefully will arrive soon.

September 30, 2025
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Reply from Cotton Traders - Kings Lynn

We're glad you found our staff helpful and your click and collect experience easy. We appreciate your feedback regarding the returns process. We're sorry about the out-of-stock item and I can confirm that it is currently being picked and packed in our warehouse so should be in store ready for collection within the next 7 working days 😊. Thanks for your review.

Rated 5 out of 5 stars

Recent Order

I am extremely pleased with Cotton Traders however the Evri courier left my parcel in the pouring rain behind the bin instead of my designated safe place.
Also, when we visit our friends in North Norfolk we always visit the Kings Lynn store where the staff are always polite and well mannered.

September 30, 2025
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Reply from Cotton Traders - Kings Lynn

We appreciate your positive feedback. We're sorry to hear about the delivery issue with the courier leaving your parcel in the rain. We're glad you appreciate the polite and well-mannered staff at the Kings Lynn store.

Rated 5 out of 5 stars

Always a good selection of items at…

Always a good selection of items at affordable prices. They wash well and keep their shape. Kept updated on delivery.

September 24, 2025
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Reply from Cotton Traders - Kings Lynn

We appreciate your positive feedback. We're happy to learn that you find a good selection of items at affordable prices, that they wash well, keep their shape, and that you're kept updated on delivery.👍

Rated 4 out of 5 stars

Value for money

I sm used to rendering products from other shops and in comparison was a little disappointed how long it took for my order to come theough which was a week. However the cardigan was worth the wait very warm despite being light and smart despite being casual . When I collected the item I found the staff very friendly and polite.

September 9, 2025
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Reply from Cotton Traders - Kings Lynn

Thank you for taking the time to leave a review. We appreciate your feedback and are glad the cardigan is worth the wait. We're sorry the order took longer than expected. We're happy to hear that you found our staff friendly and polite during collection.

Rated 5 out of 5 stars

Visited the Cotton Traders in Kings…

Visited the Cotton Traders in Kings Lynn while on holiday in the area and Margaret was so friendly and helpful and managed to find twill jeans that I couldn’t find elsewhere. Both my nearest store and another on the way on holiday just said the 29” would probably come in as they were quite new. Over a fortnight later, Margaret in Kings Lynn checked and phoned for me, found them and ordered for me. How lovely was that?! Five stars to King’s Lynn store!

September 16, 2025
Unprompted review
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Reply from Cotton Traders - Kings Lynn

Thank you for your positive review. We’re so happy to hear about the wonderful assistance you received at our king’s Lynn store. We appreciate you acknowledging the team member’s dedication in finding your twill jeans and going the extra mile to order them for you.

Rated 5 out of 5 stars

Happy

Happy. friendly staff.

August 26, 2025
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Reply from Cotton Traders - Kings Lynn

Thank you for your lovely feedback. We are glad to hear our staff are happy and friendly.

Rated 5 out of 5 stars

Good quality clothes, quick click and collect service

Good click and collect from my local store. Helpful staff and quick delivery.Good value and tops and trousers wear well and very good quality.

August 30, 2025
Unprompted review
Cotton Traders - Kings Lynn logo

Reply from Cotton Traders - Kings Lynn

We appreciate your positive feedback. We're happy you found our click and collect service good, with helpful staff and quick delivery. We're also glad you find our products good value and quality.

Rated 5 out of 5 stars

Friendly Staff

Easy online ordering I chose click and collect from a store.
I received an email for collection this was simple no waiting around.

August 12, 2025
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Reply from Cotton Traders - Kings Lynn

Thank you for your review. We appreciate you sharing your experience. We're happy to hear that you found our online ordering and click-and-collect service easy and efficient. Thank you for your review.

Rated 3 out of 5 stars

Disappointing quality

Experience with order and delivery ok very disappointed with quality of items. No problem with location.

July 8, 2025
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Reply from Cotton Traders - Kings Lynn

Thank you for your review. I am sorry to read that you are not happy with the quality of your order, I have today passed your comments to our buying team as they like to monitor the products that we sell for future purchases. i have also marked the order for a full refund if you would like to return these to us.
We are sorry for any disappointment felt and we hope to improve for you for next time.
Kind regards
Michelle W.

Rated 5 out of 5 stars

Order of waterproof coat

Easy to order on line & collect in local shop in town

July 29, 2025
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Reply from Cotton Traders - Kings Lynn

We appreciate your positive feedback. We are so happy to learn that ordering online and collecting in your local shop was easy.

Rated 5 out of 5 stars

Ladies clothing

Great delivery, easy to navigate the website site excellent prices. Would recommend to all my family and friends

July 10, 2025
Cotton Traders - Kings Lynn logo

Reply from Cotton Traders - Kings Lynn

We appreciate your positive feedback. We're happy to learn that you had a great delivery experience, found the website easy to navigate, and liked our excellent prices.

Rated 5 out of 5 stars

Very pleased with the service from…

Very pleased with the service from Cotton Traders, especially like the fact that I can order on line and have my order delivered to my local store and should anything not fit well I can return same to the store to be returned for refund.

June 10, 2025
Cotton Traders - Kings Lynn logo

Reply from Cotton Traders - Kings Lynn

We appreciate your positive feedback. We're happy to hear that you're very pleased with our service, especially the convenience of online ordering with local store delivery and returns for refunds.

Rated 5 out of 5 stars

Straight forward pick up

Straight forward pick up, polite , lovely items ordered, but also nice to know that they could just be returned to store if necessary

June 17, 2025
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Reply from Cotton Traders - Kings Lynn

We're so happy to hear that you experienced a straight forward pick up and that you found lovely items. It's also great to know that returns to store are an option for you.

Rated 5 out of 5 stars

A great service as usual

A great service as usual

May 24, 2025
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Reply from Cotton Traders - Kings Lynn

We appreciate your continued patronage and are glad our service met your expectations.

Rated 5 out of 5 stars

Excellent service

I ordered two tops online to be delivered to Kings Lynn store. Received regular updates about the order. When I collected them the staff were very friendly and helpful. Would certainly do this again.

May 13, 2025
Cotton Traders - Kings Lynn logo

Reply from Cotton Traders - Kings Lynn

We're happy to hear that you received regular updates about your order and that our staff were friendly and helpful when you collected your tops. We appreciate you taking the time to share your positive experience.

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