Cotton Traders Reviews 

213,110
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 31,397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the clothing, noting that garments fit well, hold up over years of use, and offer great value for money. Consumers also appreciate the seamless online ordering process, helpful staff assistance, and prompt delivery options available for their favorite purchases. However, some people mentioned that delivery services could be quite frustrating due to unexpected courier delays, tracking issues, and lost parcels during transit. Some reviewers were not happy with additional fees for returns, delayed order updates, or long waiting periods before finally receiving their items.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the product quality and fit, praising the... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items are well-made, comfortable,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments frequently arrive... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

Service

People report high satisfaction with the service, praising the quick and efficient ordering process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more

Company replied

Rated 5 out of 5 stars

Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more

Company replied

Rated 5 out of 5 stars

Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more

Company replied

Rated 5 out of 5 stars

Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.4

All reviews

(213,110)

29,996 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivered quickly

Delivered quickly. I ordered 2 sizes as was unsure of fit and it was easy to return one. Was good quality Button T Shirts so order 2 more in different colours.

August 7, 2026
Rated 5 out of 5 stars

Excellent

Every shirt and pairs of shorts I have ordered have been prefect fits and excellent quality with the comfort expected.
Value for money and speedy delivery

August 7, 2026
Rated 5 out of 5 stars

Always good quality…

One thing in particular about Cotton Traders is that you can guarantee the quality of the goods. They might cost a bit more than other national clothing sellers, but they are always good quality.

August 7, 2026
Rated 4 out of 5 stars

One test remaining

I purchased the showerproof jacket with detachable gilet to replace a well worn jacket. The new jacket looks good & fits well. I have already worn it without the gilet & similarly have worn the gilet without the jacket. It remains for the heatwave to end before I can test the showerproof qualities. I’m sure it will be ok.

August 7, 2026
Rated 5 out of 5 stars

Good quality at affordable prices. …

I’ve been buying from Cotton Traders for 20+ years now and I have always liked the variety and quality of their products and at affordable prices. I’ve never had any complaints whatsoever about their customer service either as my orders have always been processed promptly.

August 7, 2026
Rated 3 out of 5 stars

Quality of the trousers was poor

Quality of the trousers was poor. Tried to organise return online which seemed to work but no QR code sent. Have returned items using enclosed label, still waiting for refund. No communication from the seller!!

August 7, 2026

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