Have just started buying from Cotton Traders and am impressed by quality of garments and accuracy of sizing. As an older normal sized woman it is nice to see clothes modelled by normal sized people.... See more
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Review summary
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Reviews shaping this summary
I have been wearing Cotton Traders' trousers for years now. The pull up, elastic waist ones are perfect for warm weather. They are comfortable against my sensitive skin, thoughtfully designed (my phon... See more
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I've been using Cotton Traders for at least 8 years now, and possibly even longer. I shop mainly online, but also at one of their outlets at a relatively nearby garden centre; which is also a handy p... See more
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Order arrived well packaged and quicker than expected via evri. Very good quality clothing, hard wearing and items wash well. I have ordered from here last year and again now and will continue too. Pr... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
215K reviews
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I found the staff in Cotton Traders…
I found the staff in Cotton Traders Scarborough store very welcoming and helpful. Thank you both.
September 8, 2026
Unprompted review
Cropped trousers good quality, great fit and good value.
I’m very happy with the 2 pairs of cropped trousers , the denim ones will be my go to pair. Both are excellent quality and fit to size, very comfortable and look smart. Delivery was quick.
August 28, 2026
The shirts I ordered are all good…
The shirts I ordered are all good quality and generous sizes. They were delivered quickly although the delivery service could have been better.
August 28, 2026
The item was very good & delivered well…
The item was very good & delivered well & quite quick
August 29, 2026
I'm very pleased with my latest order
I'm very pleased with my latest order. I went to the local Cotton Traders store where I am able to try on the clothes at the store, which saves a double journey if I have to return any that don't fit.
August 26, 2026
Good quality clothes delivery good…
Good quality clothes delivery good loved the jumper would like another one but soldout
August 28, 2026
Great quality and service as always
August 29, 2026
Everything went well from order to…
Everything went well from order to delivery. I have washed my nightdresses and I am very pleased with the fit, length and softness of the material.
Thank you
August 27, 2026
May use AI-assist with repliesRead more
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My parcel did not arrive
My parcel did not arrive. I had to reorder and now one of the items is sold out. I don't trust Evri and I think Cotton Traders should change its carrier.
August 29, 2026
Reply from Cotton Traders
Thank you for your review.
I am sorry to hear of the problems you are experiencing with the delivery of your parcel.
On the whole, we are happy with the service we receive from EVRi and would say that the majority of parcels are delivered without issue. However, there are exceptions and I do apologise that you have been affected on this occasion.
To confirm, a replacement has been arranged and will be delivered within the next 3 working days. The item that was out of stock has been changed for a different colour at your request.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Alex
Cotton Traders Customer Support
Great experience from Cotton Traders
Great experience from Cotton Traders. Easy to navigate website and ordering. Fabulous choice of products and sizes. Excellent quality. Prompt delivery.
August 28, 2026
I was given a pair of Trousers for my…
I was given a pair of Trousers for my ?? Birthday so chose a pair from the online provision, they were to be delivered to the instore at Cadbury Garden centre, so two days before the day we turned up and sure enough the young lady found the parcel, they were exactly as advertised. Altogether a brilliant service. Thank you Cotton Traders.
August 26, 2026
my first choice
I like their clothes and look to them first when online shopping. I like to see those who model the clothes look happy to do so. I now refuse to buy clothes modelled by miserable and over thin females. The clothes fit me well and colourfuyl.
August 27, 2026
Quality
A little disappointed with quality and fit. Doesn't seem as good as it used to be.
August 27, 2026
Reply from Cotton Traders
Hello Pauline,
Thank you for your review.
I am sorry to hear that the items you purchased were not to the usual quality you have come to expect from us.
I have passed on your comments to our Buying Team for their consideration.
If you would like to return the goods, I have ensured that you will not be charged our usual returns cost as long as you use either the Royal Mail or EVRi pre paid returns label.
I have also refunded the original postage charge you paid. Please allow 3 to 5 working days for this to clear onto your original payment method.
Kind regards,
Alex
Cotton Traders Customer Support
Bought first dressing gown but would…
Bought first dressing gown but would have preferred it more loose for comfort. I kept the original and bought a bigger size. I must say their sizes are not very generous. I like nightwear to have more room. So dissapointed that less than a week later the seam on left side has come apart about 3 inches.
August 27, 2026
Reply from Cotton Traders
Hello Wendy,
Thank you for your review.
I am sorry to hear of the problems you experienced with the sizing of the dressing gown.
I have passed on your comments to our Buying Team for their consideration.
We would welcome the opportunity to raise the issue of a broken seam with our suppliers.
Please return the item for inspection and a full refund will be issued.
I have ensured that this is a free return as long as you use either the Royal Mail or EVRi pre paid returns label.
If you would prefer a replacement (subject to stock availability) please let us know by calling our friendly Customer Care team on 0161 286 4321 or by emailing at customerservice@cottontraders.com
I do hope this is of assistance and do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Reply from Cotton Traders
Hello Mrs Watts,
Thank you for your review.
I am sorry to hear of the problems you are experiencing with the delivery of your parcel.
Due to the time it has been since we were last updated on this parcel, we would now have to treat it as lost.
I have sent out a full replacement for you today.
Please allow up to 3 working days for delivery.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Good service,Good products just what…
Good service,Good products just what you need,and delivery always on time.
August 29, 2026
I have been buying the crew neck…
I have been buying the crew neck sweatshirts for years & have them in numerous colours. However last year I found that the pattern/block had changed & the beloved sweatshirt no longer fit.
August 28, 2026
Reply from Cotton Traders
Hello Dominique Manners,
Thank you for taking the time to leave a review.
We are very sorry to hear that the Crew Neck Sweatshirts recently purchased aren’t suitable for you. We appreciate all feedback at Cotton Traders and I will pass your valuable comments forward to the relevant departments.
Should you decide to return the sweatshirts, I have placed a note against your order to ensure that you receive a full refund with no return cost on this occasion. Simply use one of the pre-paid return labels from inside the parcel.
If you would prefer replacements or require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
We hope this helps and apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
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