Wanting to return purchased items, checked website and found return to store Seaham Dalton Park. After 30 + minutes looking for store tried to phone store nbg.Phoned customers services explaining to... See more
Company replied
Location
Switch locationDalton Park Shopping Village, Unit 8, SR7 9HU Murton, Seaham, GB
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Great selection of clothing for both male and female. Super discounts across the board. Staff knowledgeable and extremely helpful regarding sizes. Store well stocked and layout made shopping ex... See more
Company replied
The staff at Dalton Park outlet are always very helpful and friendly, particularly Marie and Danielle. They go the extra mile to ensure you find what you need either instore or online. We always call... See more
Popped into Dalton Park outlet today looking for a zipped cardigan. Couldn't see anything, but staff went out of their way - delving into the cold to look into their containers and then found me the e... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Dalton Park Shopping Village, Unit 8, SR7 9HU, Murton, Seaham, United Kingdom
- 0191 526 1456
4.1
Great
140 reviews
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Every time we go into Cotton Traders…
Every time we go into Cotton Traders the staff are so helpful, courteous and friendly. Shopping is a pleasure and I hate shopping! Big call out to Marie who has served us many, many times.
April 26, 2024
Unprompted review
Warm welcome and just the items we’re looking for.
The staff at Dalton Park outlet are always very helpful and friendly, particularly Marie and Danielle. They go the extra mile to ensure you find what you need either instore or online. We always call in whenever we are shopping in the area to be sure of a warm welcome and a bargain.
March 30, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered a Gilet which was dispatched…
Ordered a Gilet which was dispatched about 18/3/24 and was told in email not to go to store till get notification that the purchase had been delivered to store and as yet do not know if been delivered...really bad service
March 18, 2024
Reply from Cotton Traders - Seaham
Hello Linda
Thank you for taking the time to write a review and for taking my call today.
I can confirm I have sent a replacement parcel to your home address today free of charge, and this will be delivered within the next 3 wroking days.
In the meantime, please accept our sincere apologies for any inconvenience and do get back in touch if there is anything else we can do to help.
Kind regards,
Helen.
Cotton Traders Customer Support.
Brilliant service and easy collection…
Brilliant service and easy collection at local store...items were available to try on and store could return items free of charge
February 12, 2024
Great fit trousers
Great fit trousers in 27inch leg length.
Good quality
Lovely helpful staff
March 2, 2024
Good quality products with good customer service
Having made several purchases over the past year always had good quality clothing competitively priced and good delivery.
February 5, 2024
Sizing not always correct
Size ordered was to big, ordered size 20, because had size 18 and they felt small, also ordered size 16 in jumpers and they were also too big. But returning was easy and I got money back very quickly. Just disappointed that sizing didn’t seem to be what it said
February 6, 2024
Reply from Cotton Traders - Seaham
Hello Jill,
I’m sorry to read that the items you ordered were not suitable. We aim to be as accurate as we can with our sizes and I have fed the details of the items you purchased to our Buying Team for reference. I can confirm that I have processed an additional refund for the postage costs back to your card today, which you will be able to see in the next 3-5 working days as the items were not as expected.
I apologise for any disappointment felt.
Kind regards,
Charlotte
Customer Services, Cotton Traders
Lovely jumper - great delivery time
I was very much looking forward to receiving this jumper, it's my second in this style and I wasn't disappointed. Delivery was as promised and great service from the ladies in Dalton Park store.
December 18, 2023
Christmas present order
Communication on the state of the order was brilliant.How pleasant the staff were when I picked the order up from the stor s
December 4, 2023
Reply from Cotton Traders - Seaham
Hello Elizabeth
Thank you so much for your review which we have shared with the area manager for the Seaham store.
Kind regards
Alison
Cotton Traders Customer Support
I collected my parcel at the Dalton…
I collected my parcel at the Dalton Park shop. The staff were very helpful, and located my package quickly. An attractive shop, well laid out and a pleasure to visit.
October 25, 2023
Reply from Cotton Traders - Seaham
Hello Gwenillian Swanson
Thank you for your lovely review of the Seaham store. I have passed this onto the area manager for them to share with the team.
Kind regards
Alison
Cotton Traders Customer Support
On line compared to shopping on store
Recently shopped Dalton Park and found cotton traders . I was disappointed at the smaller range of women's clothes compared to last years visit. I had to look online for some T shirts which were very good quality and fit. If shops want to stay open then surely it is better to show a better range of goods then people wouldn't have to shop online.
August 27, 2023
Did exactly what it says on the tin
Did exactly what it says on the tin
Notified when order had come in
Accepted my return item
Staff friendly and helpful
( one of the ladies was really funny
August 9, 2023
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