I get their catalogues regularly which enables you to browse products and make choices. Their range of garden and household goods is large and the prices are reasonable. They often have sales or gi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First and foremost the items Cotton Traders sell can be relied on to be good quality. Secondly the prices are reasonable and delivery is fast and accurate. Lastly - even their free gifts are wo... See more
Company replied
Easy return. Reordered a larger size, delivered promptly,re Imbursed also promptly. The item was a discounted men’s cardigan. Not only inexpensive, but of great quality. Will ow purchase more item... See more
Company replied
I regularly buy the shorts, my preference being the pleat front with back double pocket, my only criticism would be the colour fastness other than that comfortable and good fit. Maybe a double pleat... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never a problem and very good footwear
Never a problem and very good footwear. This is my fifth pair of waterproof walking shoes and I highly recommend them!
August 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that your items were exactly as expected and arrived quickly.
Reply from Cotton Traders
We are so pleased to hear that you found our website easy to use and that you are happy with the quick delivery. It's wonderful to know the clothes fit well and are of good quality. Thank you for your wonderful feedback!
Lovely Clothes
Have recently purchased multiple items of clothing as the quality, price and fit are excellent. The fabrics wash well without needing ironing and the colours are perfect for me. Service has been prompt and the items have been delivered to my local store for collection on date and time specified. I would definitely recommend Cotton Traders.
August 26, 2026
Unprompted review
Reply from Cotton Traders
We are so pleased to hear you are happy with the quality and fit of our clothing. It's wonderful that the fabrics wash well and the colours are perfect for you. We're also delighted that our service has been prompt and deliveries to your local store have been on time. Your recommendation means a lot to us!
Love cotton traders ist class clothing…
Love cotton traders ist class clothing also love the Guinness range
June 17, 2026
Reply from Cotton Traders
We are so pleased to hear that you love our first-class clothing, especially our Guinness range. Thank you for your wonderful feedback!
poor fit
came promptly and return was easy. however the fit for both items was very poor so lost out in terms of paying delivery and return fees. Would not be tempted to order anything else.
August 16, 2026
Reply from Cotton Traders
Thank you for taking the time to place your review. I am sorry to read that the fit of the items you ordered were not suitable. We try to be as accurate as we can be in our sizing but we appreciate it is difficult when ordering on line, I can see that we have already processed your refund and I have today refunded the postal charges for you. Please allow 3-5 working days for this to show on your bank.
We are sorry for any disappointment fely.
Kind Regards
Michelle W.
Always sending parcels quickly
Always sending parcels quickly, good quality goods, very efficient.
August 16, 2026
Reply from Cotton Traders
We're so pleased to hear that your parcels are always sent quickly and that you're happy with the quality of our goods. It's wonderful to know you find our service very efficient! Thank you for your fantastic feedback.
Reply from Cotton Traders
We're so pleased to hear that your order was delivered promptly! Thank you for taking the time to share your positive feedback with us.
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you were happy with both the promptness of your delivery and our brilliant service.
Everything went well
Site is easy to use, I have a collection point close by where I could try the garments I ordered. Good fit and quality.
August 16, 2026
Reply from Cotton Traders
We're so pleased to hear that you found our site easy to use and that you had a convenient collection point nearby to try on your garments. It's wonderful to know you were happy with the fit and quality!
Reply from Cotton Traders
We're so glad to hear that your items arrived on time and were exactly as described. Thank you for your positive feedback!
Wrong item sent
I ordered two items. The shorts are super but the second item was a top and you have sent a dress in the same fabric in error. I've got to return it even though the dress is nice I don't need it!
August 16, 2026
Reply from Cotton Traders
Thank you for taking the time to place your review. I am so sorry to read that you have received a dress instead of the top, if you would like us to replace this for you please contact our friendly customer care team on 01612 86 4321 and we can arrange for this to be sent either to the store or your home address free of postal charges.
Kind regards
Michelle W.
Reply from Cotton Traders
Thank you for taking the time to place your review. I am sorry to read that the leg length on your trousers are incorrect, I have marked the order for no return fee, if you wish to return these to us. We are happy to replace these for you in the correct leg length, please contact our friendly customer care team on 0161 286 4321 and they will arrange this for you.
We are sorry for any inconvenience that this has caused you.
Kind Regards
Michelle W.
All Products’s are first class
All Products’s are first class, have no issues with anything.
June 24, 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with all of our products and have had no issues. Thank you for your wonderful feedback!
Have received lots of clothes from Joe…
Have received lots of clothes from Cotton Tradersand loved all of them for their quality and fit.
August 16, 2026
Reply from Cotton Traders
We are so pleased to hear that you have consistently loved the quality and fit of the clothes you've received from us. Thank you for your wonderful feedback!
Straight forward from start of order to…
Straight forward from start of order to delivery. Size is correct, fit is lovely and the material has no problems.
August 16, 2026
Reply from Cotton Traders
We're so pleased to hear that your ordering experience was straightforward from start to finish and that you're happy with the size and quality of your item. Thank you for your positive feedback!
Received The sandals no fuss exactly…
Received The sandals no fuss exactly what we ordered.
Very pleased with them excellent quality as expected from Cotton Traders.
August 16, 2026
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that the sandals were exactly what you ordered and that you are very happy with their excellent quality.
Reply from Cotton Traders
We're so pleased to hear that you appreciate the quality of our garments. Thank you for your wonderful feedback!
Very easy to order on line
Very easy to order on line and to be able to collect/return at local garden centre.
August 16, 2026
Reply from Cotton Traders
Thank you for your review. We're so pleased to hear that you found it easy to order online and that the collection and return options at your local garden centre were convenient for you.
Just the ticket
Very nice night dresses and I am pleased with them especially with a very good offer.
August 16, 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with your night dresses and that you were able to take advantage of a very good offer. Thank you for your kind feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.