Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
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Review summary
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I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
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Very easy to use site
Very easy to use site
Ability to communicate great
Returns very easy
Delivery exceeded expectations
August 3, 2026
Fast service
Fast service. Delivered what was ordered.
Good quality shorts & trousers. Fitted well.
Would be good if paper packaging could be used instead of plastic, even if used recycled materials.
July 24, 2026
Great choice and quality
Great choice and quality. The website is easy to use, everything I wanted was in stock and came quickly. One shirt was missing from the order, so I phoned the customer service number the following morning. The missing item was dispatched straight away and arrived the next day.
July 23, 2026
Love the items I have just received
Love the items I have just received, Good quality, good prices, easy online ordering, Quick delivery.
July 24, 2026
Deliver goods
July 23, 2026
Brilliant service, great quality
Brilliant service, great price. Second purchase and again speedy delivery and quality trousers.
July 13, 2026
Too short
Lovely fabric and colours but the leg length was too short. I ordered 29” as that’s my usual fit but they were too short and you don’t do a 31” in these.
July 23, 2026
Website easy to navigate and made order…
Website easy to navigate and made order came quickly
July 24, 2026
Bought 2 vest tops far too big but took…
Bought 2 vest tops far too big but took the labels off so cant send them back they don,t seem to be true to sizes so very disappointed with the product.
July 23, 2026
Great price
Hello order came in time , handed to us all good . Items looking exactley as exspected .
July 23, 2026
Items arrived on time
Items arrived on time , good quality, good fit , would recommend .
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Thank you for bringing this to our attention. Please accept my apologies for the delay in your parcel reaching you. I have escalated this with our courier service and asked them to investigate the matter further.
Kind regards
Jaimie
Reply from Cotton Traders
We are delighted to hear that everything arrived quickly and fitted perfectly. Thank you for your wonderful feedback!
Navy Daisy ditsy dress
Love my new ditsy navy Daisy dress. Its so comfy and once again, top quality.
July 24, 2026
Reply from Cotton Traders
We are so pleased to hear that you love your new dress and that you find it so comfy and of top quality! Thank you for your wonderful feedback.
as always what I ordered from the…
as always what I ordered from the internet was a perfect fit
July 23, 2026
Reply from Cotton Traders
We are so pleased to hear that your order was a perfect fit, as always! Thank you for your wonderful feedback.
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