Good quality items with a large variety and great size options. The website is easy to follow and goods arrive when expected. The offers and sale prices encourage you to buy, but new items are often,... See more
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Quality below par but efficient ordering and delivery service. Product looks good/feels good - BUT defect in the stitching on one of the seams means I have to machine stitch it first myself before I... See more
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We have bought clothes and bed clothes from Cotton Traders for several years and are very rarely dissatisfied with the articles. Quality of materials used, manner of manufacture and finish are gene... See more
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I have bought several items on line from Cotton Traders which have always arrived as they advised via click & collect. The last item I purchased was a pretty blue waterproof coat which was too big a... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
210K reviews
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Quick delivery, great quality
Quick delivery, excellentvalue and quality clothes. Highly recommend
July 1, 2026
I saw what I wanted
I saw what I wanted, decided on the size and colour. Ordered it, paid for it, the skirt was delivered in 2 days, fits perfectly I've worn it 4 times in the first week. Very good service, thank you.
Yours Maureen Firth
July 2, 2026
Washed well
Delivered on time. Cotton T shirts washed and tumble dried. Held their shape and size. Will buy more.
July 2, 2026
Great customer service
Great customer service when my parcel went missing not l hasten to add their fault .
Always pleased with cotton traders stuff and when parcel did arrive it did not disappoint.
July 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery long overdue
Delivery long overdue
Result of chosen carrier by your company
Still not delivered as of todat
July 2, 2026
Reply from Cotton Traders
Hello Caroline,
Thank you for your review.
I am sorry to hear of the problems you are experiencing with the delivery of your goods.
To rectify this problem for you, I have sent out a replacement parcel for you today.
Please allow up to 3 working days for delivery.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Easy ordering, timely delivery and items just as expected
Easy to order, timely delivery with the courier actually waiting until I answered the door rather than leaving the package on the doorstep, which has been my experience of late. Items as expected and fit well. Can see me wearing them a lot.
June 30, 2026
Great swimwear
Delivery on time, great product.
Bought size 16. I have a mastectomy and go flat on one side. As this is a soft cup it worked very well.
Ruffles hide my stomach and also a distraction from the lack of boob.
Loved it so much I got two.
July 2, 2026
Reply from Cotton Traders
We're so pleased to hear that you found the ordering process easy and that your delivery to the local shop was quick. Thank you for your positive feedback.
Clothes were as described & good quality
Items came quickly and were of good quality. Return & refund process for the item that didn't suit me was straight forward. Would recommend this company.
June 19, 2026
Good experience
Service very good. I found Click and collect service
very easy to use. Returns to store very good. Quality of the goods very good. Overall very pleased with the experience. Thanks
June 18, 2026
Reply from Cotton Traders
We are so pleased to hear that you found our Click and Collect service easy to use and that the returns process was very good. It's wonderful to know you were very pleased with the overall experience and the quality of our goods!
Great, but .....
I am happy with what i bought, the delivery, and the price of course.
I am less happy with being bombarded incessantly after that with emails about specal offers, discounts, what have you. They tend to put me off.
And of it is you who also offer a "pick two treats" promotion, please be careful who you include. I have become lumbered with a subscription I did not seek, from Virgin Wines as it happens. Slippery traders do not help you
July 2, 2026
Reply from Cotton Traders
Hello David,
Thank you for your review.
I am sorry to hear of the problems you are experiencing with our promotional emails.
I have removed you from our email mailing list so after the next 2 or 3 (due to the mailing list being prepared in advance) this will stop.
If you want to change this at any time, please let us know and we will arrange this.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Good quality clothes at a reasonable…
Good quality clothes at a reasonable price and being able to pick up the parcel at our local shop helped considerably to us making our purchase decision.
July 1, 2026
Sidmouth store assistant giving great customer service…
Fast service and the lovely lady in the Sidmouth shop when we collected our order
July 6, 2026
excellent choice as usual fair price…
excellent choice as usual fair price and quality to rely on
July 2, 2026
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