I was looking for something similar to an oodie for Christmas Eve boxes, but for a big family everything was so expensive. Until I found online home shop with oversized blanket hoodies for around £10.... See more
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Fantastic customer service!!!! Craig is super knowledgeable about all his products and was excellent in helping me make the right choices and sizing. I also had a small problem with the website order... See more
Pure cotton shirt lovely against the skin and well cut and made no skimping on material so comfortable in that respect too one feels well dressed so good for self esteem. Twice the price of cheaper v... See more
Dealt with online so no personal contact. But everything worked smoothly for delivery within time. Initially very pleased with purchase although now having worn it twice I find that some poppers are... See more
Company details
- Outdoor Sports Store
- also in
- Activewear Store
- Equestrian Store
- Fishing Store
- Hunting and Fishing Store
- Hunting Store
Written by the company
We proudly represent many leading brands and supply Shooting, Country, Equestrian and Canine Products globally. So, if its a new rug for your horse, a collar for your dog, country boots for you, something lovely for your country home or some of the best country clothing available for all sports then please contact us. Our friendly and knowledgeable team are here to ensure you get the product you want and need and at the most competitive price. We have worked under new management since June 18 and in that time have served 1,000s of satisfied customers. We are proud to remain a small family business based in rural Worcestershire.
Contact info
Naunton Farm, Birch Green, WR8 9DL, Severn Stoke, United Kingdom
- 01905 371338
- countrycatalogue@outlook.com
- country-catalogue.co.uk
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good quality kit at reasonable prices
June 5, 2023
My little Maltipoo
My little Maltipoo, Scaramouche,absolutely loves his cool coat. Thank you so much.
June 11, 2023
Didn't have long to wait for my…
Didn't have long to wait for my purchase but when I went to try it on a button fell off! Thankfully, my wife will be able to sew it back on
June 5, 2023
Fantastic customer service!!!
Fantastic customer service!!!! Craig is super knowledgeable about all his products and was excellent in helping me make the right choices and sizing. I also had a small problem with the website order (my bad), it was quickly resolved by Craig allowing me to do a workaround to ensure I got all my goodies. So nice to be able to pick up a phone and talk to someone. Highly recommend, absolutely fab. Thankyou
June 7, 2023
Just bought the Jack Pyke Countryman…
Just bought the Jack Pyke Countryman Vest for husband. He was very pleased with the quality, style, fit, etc. Ordering was easy and delivery quick with tracking details provided. Definitely recommend the company - as well as the vest!
May 31, 2023
Best customer care and fantastic company
Wonderful experience it’s like shopping in the old days when a human actually answer the phone and deals with whatever the problem is. Massive thank you to Craig for being absolutely marvellous, responding immediately to both queries I had and going above and beyond with his fantastic customer care. I cannot express how grateful I am and will absolutely use this company again and again, thank you 😁
May 21, 2023
Value the customer.
Good & comprehensive web site. Good payment transaction security. Packaging and delivery excellent, incl. regular tracking communications. Would appreciate a refund time to be quicker than stated 14+ days.
June 1, 2023
Sound advice, great assistance....
This is long overdue but it does mean that I have had a fair amount of time to really consider my response. The biggest plus point of The Country Catalogue is Craig. He has to be one of the most helpful and genuinely friendly people around. Its an extra added bonus that he gives great advice and knowledge too. He really helped advise me on my purchases and was absolutely spot on. Thank you so much Craig. I absolutely love my Pinewood jackets - both of them!
March 24, 2023
Quality of collar was very good
Quality of collar was very good .
Postage was high , it took a few days to get to us , but that was royal mails fault .
May 16, 2023
my brothers birthday present
I bought one for myself and my brother loved it so much he nearly stole it!! Haha
So as I love my big brother I bought him one for his 60th birthday
Really good product & great fast service
Thanks guys
May 30, 2023
They didn’t dispatch the parcel until I…
They didn’t dispatch the parcel until I prompted them I week after I ordered it. (They denied that, but it was fact) They used Royal mail 48hr tracked and it took 4 days to get to me. Even though I had promises from both that they were delivering next day. The company just quote you their stats and contractual obligations and deny any fault instead of following up with Royal Mail. I had to check with RM and they say they were tracking it, which they were not. They didn’t even offer to get me a refund on the postage. Which wasn’t cheap. Won’t use again!
May 25, 2023
Reply from The Country Catalogue
Whilst we are disappointed that you are unhappy with the service you could at least be honest in your review rather than telling untruths to cause damage. As you are well aware you received a refund on postage in full on 30th May to your PayPal Account.
Our MD also wrote you as below:-
"I am sorry you are so unhappy and I have tried, politely, to explain. I thought it worth capturing a few points:-
1. The parcel was sent when we could and it was ready and not as prompted by you, that is incorrect.
2. I quoted statistics not to try and anger you but to try and instil confidence of this being a rare event. This is normal practice. I have owned and been a Director of some very large companies and OTIF measurements are vital to a business success and deliverance of strategy and good practice.
3. I am sorry I don’t know why Royal Mail couldn’t gain access and nor why they collected late, however, both have bene reported to them under complaint reference 1-9373275780
4. I have continued to track your parcel and see it was delivered at 1045hrs this morning
5. The “issue of concern” is obvious and clearly frustrating and to answer your question, the Parcel was with Royal Mail and you can see from the label for how long it has been.
I hope you can now enjoy your product and I am sorry that our service and that of our logistic partner has disappointed on this occasion."
We were polite and factual throughout in response to your rather short messages. We despatched when we said we would, in line with our delivery terms clearly stated on our website and most definitely not as a "prompt". Royal Mail did not collect on time and failed to deliver on time. You are also incorrect that the service used was a Track 24 as you had paid for and not a track 48.
By all means criticise but be truthful and honest please. You also had copy of our complaint number to Royal Mail as in the mail above so you will want to also correct your untruth in this matter too.
We look forward to seeing your corrections to reflect the truth on your review.
Super quick delivery 🚚
May 24, 2023
Parcel was not dispatched as advised
The parcel was not dispatched as it should have been. I chased it up and received a prompt and polite reply guaranteeing a new delivery date. It did not arrive on that date either.
May 14, 2023
Reply from The Country Catalogue
Mr Emery, we are truly sorry for the long delay. As we mentioned our supplier had been very slow to supply. We deserve a 1star rating and I do hope you will accept our apologies for this poor standard of service--it is not the norm for Country Catalogue
Very helpful and courteous-
Very helpful and courteous-
Sorted out my order and kept me well informed on progress.
Wholeheartedly recommended!
May 23, 2023
Prompt and good quality
May 21, 2023
Service was excellent got exactly …
Service was excellent got exactly what l needed unfortunately the cost l was disappointed with having to pay the customs charges on top of the price and delivery but l do understand its out of your control thank you
May 18, 2023
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