Country Connect Reviews 245

I have used ALL the Internet providers over the years. Not one can compare to country connect. When there is an issue, day or night, (almost always user error) I can get hold of them and they will remotely sort it out for me within minutes. Even later on a Saturday evening. This has happened multiple times and they’ve never once let me down. I CANNOT recommend them highly enough.

So far all good. Smooth installation, broadband working perfectly

Absolutely terrible company. Worst part is I live in a new build and they have a contract with the building developers to be the sole ISP. Internet drops constantly, they use CGNAT because they are too lazy to implement IPV6, Customer web portal is atrocious and doesn’t work properly(this is even with their “new” revamp), also they have now removed their service status tracker(I wonder why).

To add insult to injury, they have now increased the tariff price I’m on but are offering a lesser service. I’m getting the same download speed but they’ve reduced my upload speed by 90%! Guess this fits with the new “Pay more, get less” culture sweeping the UK. Not impressed!

I have a continueing problem with my hive app which hive have been uncooperative about solving.
Country Connect have checked and gone down every avenue for me and are still trying to resolve this problem. Most grateful for C.C.support and diligence in still trying to resolve this.

Okay, our connection is not very strong and when I raised this, nothing happened.

Great service despite Broken Reach and the other clowns doing their best to sabotage you.

Best broadband we’ve ever had in our area with minimal issues, fast & friendly customer service ….. more cost effective than other companies in the area for the speeds you get

I haven't got a clue what has happened to country connect but it's gone down ill. The speed has dropped if my boys got there play stations on no one else can get any WiFi complaints don't get answered I am thinking of changing I have been with them over 4 years now I'm done.

I had no choice to sign up as I moved into a new build. The customer service and set up was brilliant. The Internet cuts out quite a bit, no where near as much as sky used to and a lot cheaper.

We have zero choice but to accept country connect. The service is fine, they fix issues quickly. What i object to is the i crease in price with reduction of speeds and being told this is part of an enhanced experience.

As soon as the network is open I will leave you try connect, as will 80% of my neighbours

Ain’t going lie as a hard core gamer the price and the support from the team is crazy every time I ring for some thing they just on point and legit talk like we best mates 5/5 and I all ways recommend them to every 1 hopefully they will expand to new places soon and wish all the best to the team

Have been with Country connect since they took over the previous company as we inherited the service. I run my tv and wifi items and have not had any major issues. We have had an odd downtime due to system update but this has not lasted long. I was happy paying the previous price as it was kept the same as before they took over, but not too impressed with the new rate. At the moment we have no other choice

Overall I've been with CC for 5 to 6 years now and as a low user couldn't fault their service. But as of the 1st of April they are implementing a 180% price increase, how can they justify increasing their prices from £21.60 to £39.00! Customer services were not interested when I raised this issue as they knew I had no choice but to stay with them as they have a monopoly in my area.

Have been with Country Connect for over eight years and have nothing but praise for the company. Over the last couple of years their service has been extremely reliable and have had zero cause to contat them. Any network issue they are experiencing are quickly relayed and resolved. I work from home most weeks and an unreliable network would have been a nightmare

Overall the service works well with only 1 major problem since we joined. The service went down for a day and I felt the Company should have kept Customers informed throughout the day.
The Customer Team always respond to queries and are happy to deal with all issues. The price is right and is very competitive versus competitors especially Sky.
All in all very glad I chose them.

As usual speaking with Country Connect is always a pleasant experience.

The estate I live is ring fenced to one provider. No other providers are able to use the “wires” that country connect use.

Therefore if I decide to leave, I will be without broadband unless using a “sim-only” related broadband.

If I stay, there is no competition to drive the prices down. If I stay on a rolling contact I could be paying up to £49 per month. If I stay on a two year fixed rate I could be paying £46, either product is between £10-£14 more than I currently pay.

Whilst the service I have found to be okay when used, I’ve found that once you’re in the contract, you can’t get out - don’t get caught out!

Professional, friendly and timely support to a great service. We have been customers for two years and have no complaints.

Poor service and speed, no customer service ,they don't reply. They have no respect for their customers.

Installed quickly. Works well . We are happy.