Country Hotel Breaks Reviews 211

Very easy to navigate and most importantly a really good deal and great savings

Booked and paid for a lakeside view room for two nights , which said it was available.
Got a phone call the next day saying that there were no lakeside view rooms available.
Very disappointed, as it was going to be a special treat.
Was told on the phone call I could have a valley view room, which is £60 cheaper. I have been charged for the dearer room and still awaiting a refund.

Booked online. Able to view hotel facilities and reviews before booking. Voucher I was given went through as part payment without issue.

An easy to book process involved in arranging our hotel stay. A well laid out website with a great variety of hotels and places to choose from. All the information is in place making a decision straightforward.

The booking system was great, however, there was no option to pay with Amex, which for us was a shame.

Love this website. Easy to use and love the map so you can quickly see what hotels are available in the area you wish to visit. You can always find a "deal" to suit the budget. The site is easy to navigate too so what's not to like.

I had some difficulties booking but the chat box staff (Julie and Paula) through the website were very helpful and dealt with my queries effectively.

We picked the first offer that popped up on the website so really pleased with the result.

Straightforward to choose hotel from selection and book exact dates and price.

Website is very easy to use and for me to find hotels in certain areas, also on a map or list view. Then I used a voucher to pay.

Much easier to navigate and use my voucher than other sites I’ve been on before.

I had to amend my booking due to unexpected changes to our plans. I emailed and the response was so quick. Even though it was a weekend my booking was amended and I was given the option of a refund or a voucher for a future stay. I chose the latter. Rarely have I had such professional and efficient service. Particular thanks to Paula and Victoria.

Country Hotels were so helpful in helping me use my vouchers to plan a trip around the lake district. They revised my booking for me where I should have booked 2 nights instead of 1 and also booked another hotel on my behalf. They responded promptly to my queries and Karen was lovely to speak to. They look after their customers very well.

Last year my husband bought me a voucher for a specific hotel using this website. On trying to book the hotel I discovered that it no longer accepted the voucher supplied by this company. So I contacted customer services who said that they could swap the voucher for a monetary one. Little did I know at this point in time that the monetary voucher still had the expiry date as the original voucher for the hotel. It was not made clear to me at the time and because I had an email I disposed of the voucher for the original hotel. I contacted the company to find out what the new expiry date was for my voucher. At this point I was amazed to discover there was no new expiry date (especially as this was an inconvenience to me after not being able to use the voucher on the specific hotel) and further to that my £199 voucher was no longer valid-it is 25 days out of date now. The company have been COMPLETELY UNHELPFUL in what seems like an issue that has been caused by their fault in the first place (original hotel not being available through their website). I STRONGLY ADVISE using a DIFFERENT PROVIDER and would not touch this company again. How totally unhelpful; given that I travel 6 times a year and have used over 20 different vouchers from different providers this company are the LEAST HELPFUL and seem to lack any compassion.

I am disabled and my wife is my full-time carer. I wanted to give a treat for last year's anniversary so I purchased a voucher to put towards an afternoon tea at one of their hotels near where I live.

I didn't realise that they didn't just do meals at their hotels and although they have suggested that for example I purchase a spa day the nearest one is 3 hours away by train.

They refuse to refund.

Beware! Ridiculous 25% non-refundable booking fee - even as the site is designed to easily look you into accepting other dates than intended and then refusing to refund when mistake discovered within 24 hours. This is how they make their money - NOT on service or value. Book elsewhere!!

I bought what was meant to be a special gift voucher for friends who have had a hard time. I carefully wrote a personal note to go on the voucher. It was sent by email and half the voucher, including my personal note, appeared on the voucher upside down. The voucher looked a real mess. Hugely disappointing. 0/10 for presentation which, with a personal gift, matters.