County Private Client Ltd Reviews 

My friend and I rented a property managed directly by Horizon Property Limited / County Private Client Ltd (trading as County Rents) for approximately 11 months while we were young university students. Our experience was genuinely awful, and I would strongly advise prospective tenants to think very carefully before renting through this company.

Throughout our tenancy, we experienced repeated instances of the company entering our property without prior notice, agreement or consent. This happened on three separate occasions. Despite agreeing scheduled dates and times for inspections and repairs, representatives would frequently cancel, fail to attend or simply turn up whenever they pleased, entering the property without warning and, on occasions, without even knocking to announce their presence.

One particular incident was especially distressing. A man entered the property while I was alone, without my knowledge or prior warning. I was undressed at the time and only became aware that someone was inside when I heard noises downstairs. As a young female student living independently, discovering an unknown man inside my home was extremely frightening. I had to quickly get dressed before going downstairs to confront him. When I challenged him about entering without notice, there was no apology or acknowledgement of the seriousness of what had happened. His response was that he had been booked to conduct an inspection and that he had no idea whether we had been informed. This was completely unacceptable and demonstrated a shocking disregard for our privacy, safety and right to quiet enjoyment of our home.

Communication with the company was consistently appalling. Whenever we reported an issue, we were routinely told that someone would call us back, only for that call never to materialise. When we followed up, we would be told that the person responsible had left the office or was unavailable and that we should contact somebody else. On numerous occasions, the alternative contact either had no knowledge of the situation or subsequently became unavailable themselves. There appeared to be very little communication or accountability within the company, leaving us repeatedly chasing people for matters that should have been dealt with without difficulty.
The condition of the property when we moved in was another example of their poor management. The fridge was not working and had an absolutely horrendous smell. We moved in during a heatwave and were consequently unable to refrigerate our shopping or use the freezer. We lost over £100 worth of groceries and had to purchase alternative meals, including takeaways, for approximately a week while waiting for the issue to be resolved. Despite the inconvenience and financial loss, the company prolonged the situation by repeatedly claiming that the relevant people were unavailable. We waited a week for a replacement fridge and were subsequently refused any form of compensation for our losses, which exceeded £200. As students with limited financial resources, this was particularly difficult. There was no meaningful apology or attempt to acknowledge the financial burden they had placed on us.

On another occasion, when the lock on my bedroom door jammed and I was unable to open it, we were told that the company did not hold spare keys and that these were with the estate agents. We later discovered that this information was untrue when company representatives turned up without prior notice and entered the property using the very spare keys they had claimed not to possess. This further undermined our trust in the company and their honesty.

There were also serious issues surrounding the return of our tenancy deposit. After we moved out, the company attempted to retain money for cleaning and repairs. However, the estate agents had been responsible for the property, including the initial inspection and inventory, before the landlords took back management approximately a month before our tenancy began. We disputed the proposed deductions and contacted the estate agents, who had to intervene and explain that the landlords were not entitled to make the deductions they were attempting to impose. We eventually received our deposit back, but only after this intervention.
It is also worth mentioning that, when discussing our difficulties with the estate agents, who had previously managed the property for us, we were informed that they had experienced similar problems with almost all the other properties whose management had been taken back by the landlords. These reportedly included difficulties contacting the landlords and getting them to carry out necessary repairs and fulfil their responsibilities.
DISGUSTING- PLEASE AVOID!!!

ommunication was equally poor:

Calls ignored: 100+
Email and phone response times: Often measured in weeks
Professionalism: In my experience, severely lacking

Rather than seeking a practical resolution, the company seemed content to prolong the situation while those affected dealt with the consequences.

The impact of this ordeal extended far beyond a property dispute. The stress, uncertainty, and prolonged battle to regain possession of our own property took a significant toll on my wellbeing. Years later, I still experience the psychological effects of what happened and continue to relive aspects of the experience. What should have been a straightforward process became an unnecessarily drawn-out and deeply distressing ordeal that has left a lasting mark on me to this day.

My recommendation is simple: avoid this company at all costs. Based on my experience, I would never deal with County Private Client Ltd again and would strongly caution any landlord considering doing business with them.

Avoid. Avoid. Avoid.

Also known as County Rents.
If I could give zero stars or less I would. If you are a landlord and are considering using them to rent out your property PLEASE DON’T!!
When I initially received the lease, I was very naive and trusted that everything was above board; the wording didn't register with me that there could be problems later on when you want to sell your property.
There is a sublease clause which I failed to fully understand.
In effect, they sublease your property to Milton Keynes Council, who in turn lease it to a tenant.
As per the tenancy agreement between myself and County, I gave the required six months notice as I needed to sell the property.
Six months later, I was expecting to get my property back, only to be told that the tenant was still in there.
I was given excuse after excuse; tenant won’t leave, they have found another property for tenant but just waiting for a door to arrive, just need to ensure property in a fit state for tenant, actually not their fault at all it’s Milton Keynes Council, was then told by John Harding to issue court proceedings …….on and on it went for months.
I contacted many solicitors, most of which wouldn’t touch the case because of the complexity of the lease, one of which tried and achieved absolutely nothing .
I sent numerous emails, threatened court action, numerous phone calls, none of which were dealt with any positive outcomes.
I was at my wits end as was so desperate to sell.
So as a last resort started trying to open dialogue directly with MK Council. At first this proved fruitless, but after many calls and emails I was lucky enough to find an amazing lady who was able to help me and thankfully I got my property back albeit a year later.
Unfortunately I had to still have contact with County to get my keys returned, get date for final clean, ensure all the relevant utility companies were informed.
The only thing there that was efficient was the clean and the fact that the keys were left in a key safe at the property.
But the utility part is an absolute joke. Two weeks after the tenant had left, no utility company had been informed. I have done this myself now.
Of all the numerous and I mean numerous phone calls I made, probably only four were ever responded to.
So I implore anyone thinking of using them to help dont PLEASE PLEASE DO NOT, UNDER ANY CIRCUMSTANCES USE THEM.
The whole experience was stressful, frustrating, and completely unprofessional. If you are considering renting your property to County Rents, my experience was that they did not honour the agreed timescale, and their communication was unacceptable. I would not use their services again and cannot recommend them based on my experience.

ABSOULUETY DISGUSTING VILE COMPANY! THEY ARE THIEVES AND PREY ON THE VUNARUBLE I HAVE HAD OVER A GRAND STOLEN FROM ME IN ELECTRIC OVER CHARGES AND ARE REFUSING TO REFUND ME MY MONEY THEY STOLE AND HAVE ME IN A HOUSE WITH NO FIRE SAFETY WHATSOVER MY LIFE IS AT RISK IN THE BUILDING THEY ALSO REFUSED TO PROTECT MY DEPOSIT AND THE LANDLORD BLOCKED ME HOW PROFESSIONAL! I WILL BE REPORTING THEM TO THE ENVIRONMENTAL HEALTH AND SAFTEY, CITIZEN ADVICE, OFGEM, EALING COUNCIL AND WILL BE TAKING THEM TO COURT THEY PREY ON ALL DISABLED AND VUNARUBLE I SENT MULTIPLE EMAILS AND I GET IGNORED HAVE TOLD MY LANDLORD I AM AUTISTIC BIGGEST MISTAKE OF MY LIFE BECAUSE I HAVE BEEN TREATED THE WORST FOR IT!

As a landlord I do not recommend working with this company, do not let them do repairs in your property! They bodge jobs and take no care in what they do, on the admin side they are disorganised and incompetent, on the communication side - there is no customer service skill … On payments and obligations , they are arrogant or unresponsive . Beware!

County rents are without a doubt the worst company out there !!!!
I can honestly say hand on my heart they are terrible 😢 the children are in tears boiler central heating mould Rats 🐀 doors not locking landlord receives top whack rent but refuses to pay contractors there due.
You call county rents they say give us 20/30 minutes we will call you back they NEVER CALL BACK
We always have to call back and chase them result is always 0 living conditions are inhabitable we are living in a health Hazard ⚠️ property placed in Aylesbury by Slough Council who also are taking no note of anything we have to say.

Is there anybody out there that can help us please reach out to us……….

A really well run family business who care about the families they deal with and their staff

Live in a property managed by them blatant lies all the time

County rents are the worst company!! I live in a property managed by them and my boiler doesn’t work and hasn’t for months. I have babies and they keep promising call backs which never happen, arranged for an engineer to come out on two separate occasions apparently but both times no one has turned up and still not resolved! That amongst so many other issues, their customer service don’t care and just fob you off telling you they’ll call back once they’ve looked into it and i’ve NEVER received a call back from them. Hopefully i’ll have a boiler in time for winter. Awful awful awful.

We did a flooring project for these guys and we just could not get paid for the balance. We were promised 4 times that payment would be forthcoming, it never was and we are now having to take them to court.

They are untrustworthy and dishonest. I don't think they are actually in the UK, I think it is a call-centre in India. So my advice for service providers is not to engage with these guys unless you want to work for no money.

Terrible Terrible Terrible people absolutely no care to tenants in there emergency accommodation property... left me with out a washing machine for 4 months!!! Hung up the phone to me when I rang for an emergency because of raw sewage flood in celler we was all very very ill due to it.. they only interested in money and not the mental health of tenants.. they ring demanding an inspection next day with no notice... disgusting to treat people this way !!!

Dawid was excellent. He arranged our accommodation on a short notice. Clear communication and service was absolutely top-notch. Thank you

We have the pleasure of working with County Rents for a few years now. The staff are professional and alway work with integrity. They are always ready to go over and beyond especially Dawid who is our first point of call. We highly would recommend this company.

Definitely a great experience and is highly recommended. We have been dealing with Sean who made the experience the best- so efficient in raising our issues to ensure it is dealt with. Sean is professional, polite and very helpful. Happy that county rents do constant follow up and check ups on the property.

Awful company! Little understanding of shared access or flying freeholds. As a neighbor with shared access to a County Rents-managed property next door, I do feel sorry for the tenants. A pipe burst over 2 weeks ago, with water now gushing down the shared space in below-freezing weather, causing ice across shared areas. This is on top of a broken shower reported by the tenants in March 2024. Steer well clear if service is what you are after.

*Of course you knew, I had even let the owner know on 06.01.2025 who confirmed he had let you know. You keep editing your responses to suit your narrative!

Good afternoon,
I am working with County Rents since 2019 so nearly 6 years.
I can definitely recommend working with this company.

They are very organized and available on time if any problem occurs. In case of any problems I get support or an answer after a while or maximally within a few hours.

Both the main manager James and Dawid, who is responsible for organizing the work are very helpful and trustworthy people. I have never had a problem that they were not able to solve.

I had the pleasure of working with County Rents recently, and couldn't be more impressed with their professionalism and expertise. Dawid was efficient, friendly, and went above and beyond to ensure everything ran smoothly.

I would highly recommend them to anyone. Thank you for a fantastic experience and I look forward to working with you again in the future

the worst social landlord company in UK. They left my property in total disrepair. Worst decision I made as landlord.

Ella is a fictitious name used in response to review.

I wish there is zero cause they don’t deserve one star , I am living in a temporary accommodation with this company, they carry on inspection every 2 to 3 weeks with no outcome. They gave me the house with broken windows, broken doors , broken oven , garden like a forest looks like they never touch the garden or cut the grass called them several times messaged them with no response. 3 months now and I am in this nightmare and they blaming the previous tenants ok , but what is my fault to live in this rubbish house need loads of maintenance… if you see how the house look like compared to the other houses in this area you would say this is abandoned house the door is so bad , the front garden is so bushy and has a lot of bugs and flies all what they are clever in that they message me every 2 or three weeks to send a useless person to take pictures and that’s it , no maintenance at all .i am really so worried if anything serious can happen what can I do as these people will never respond to any emergency and I am on my own with 3 kids and have no family or friends in this country seriously this matter cause me a lot of stress and serious mental health problems that I hate Northampton where I am living now because of this rubbish un maintained house I am living in . Please avoid this company if you want to save your money and your life

Without a doubt I would recommend County Rents to anyone who is looking for a trustworthy company. John Harding takes out the thinking for you for any major things. The contact is always quick and smooth, I'm very glad I went ahead with this company.