I agree with others who say this is a scam company. I ordered a jacket and they sent me an email saying they shipped it but the tracking number did not allow tracking. When I contacted them they told... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Happy with LV Wapity case. Is gently used as described. Shipped promptly. Always happy that Couture USA has good return policy as opposed to bag purchases from a very large consignment shop that does... See more
Company replied
I was not able to buy the product, as 4 confirmed orders were canceled without reasons. I have tried multiple different credit cards, AmazonPay, and PayPal. All got rejected even tough all payment m... See more
Company replied
This company hires people remotely to improve their ratings. I tried it only to discover to be able to complete orders you have to deposit money to "buy" the products temporarily so the reviews seem l... See more
Company replied
Company details
About Couture USA
Written by the company
Couture Designer Resale Boutique offers a wide selection of authentic pre-owned designer handbags, jewelry, accessories, shoes and apparel featuring luxury designers that include Chanel, Louis Vuitton, Gucci, Hermes, David Yurman.
Couture VIP
Sign up now for exclusive coupons and pre-sale updates before anyone else!
+75 OFF your first purchase
Sign Up100% Authentic – Free Shipping – 30-day Returns
Every item goes through a thorough review process to ensure it is a 100% authentic luxury piece, or your money back. We offer free standard ground delivery (Continental US only). All orders placed through Couture USA are shipped fully insured.
Contact info
10117 Montague St, 33626, Tampa, United States
- (888) 969-7455
- service@coutureusa.com
- coutureusa.com
2.4
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the Employees!
The employees at the store were such a good help, they were so generous and definitely made the sale happen for me. Definitely excited to go back to the store for more!
September 20, 2020
Unprompted review
Reply from Couture USA
Hi Taylor,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
First time customer and impressed
The website is easy to navigate and has a great selection and fair pricing.The customer service is great. They contacted me for clarification on the address as I had two items going to two different places because one was a gift.
September 19, 2020
Unprompted review
Reply from Couture USA
Hi Kritstina,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Alina is the best!!!!
September 17, 2020
Unprompted review
Reply from Couture USA
Hi Linnea,
We’re so happy you had an amazing experience with Alina. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Great experience!
Good selection. Easy transaction. Great staff. Trusted seller.
September 15, 2020
Unprompted review
Reply from Couture USA
Hi Tebra,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
This is my go to boutique for name…
This is my go to boutique for name brand items which always look like they’re straight from the fashion house! I love Couture USA. The packages are always secure and traceable. Returns are simple and you get 30 days to decide to KEEP your item. If not, pick another item and they’ll get it to you really quick. I just love my place!!
September 15, 2020
Unprompted review
Reply from Couture USA
Hi Stacey,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
Good stuff good price!
September 14, 2020
Unprompted review
Reply from Couture USA
Hi Mai,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Beautiful bag!
September 14, 2020
Unprompted review
Reply from Couture USA
Hi Patricia,
We’re so happy to know you love your bag. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
I love buying from Couture USA and it's…
I love buying from Couture USA and it's the only online used site I will buy from and trust is truly authentic.
September 14, 2020
Unprompted review
Reply from Couture USA
Hi Traci,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
My experience from the purchase to the…
My experience from the purchase to the delivery was excellent. The product was exactly as shown and the quality and condition was correctly stated. I am so thrilled with my purchase and at such a great price. I will be a repeat Customer. Thank you.
September 8, 2020
Unprompted review
Reply from Couture USA
Hi Red,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
Good work
Good work. I now know that I can relly on this store for all of my clothing needs because they have it all. What matters most is what they have to offer because they do have a lot ot offer. I bought even more tha I thought that I would buy and they were all exactly what I ordered when they arrived.
September 8, 2020
Unprompted review
Reply from Couture USA
Hi Brenteg,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Great service
Great service. I like how the store responded fast to my inquiries about some of the clothes they had on offfer. I got all the information that I needed before I made my order and it was great. The orders arrived on time and they were hat I had ordered. I know that this store is a good one and I will be interacting with them more.
September 8, 2020
Unprompted review
Reply from Couture USA
Hi Emilijans,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
I bought a Louis Vuitton backpack
I bought a Louis Vuitton backpack, overall good but it was described as “gently used” with only two of the scratches of the bag shown in the pictures however when I got it there was a lot more scratches that weren’t depicted and a week later after I purchased they had a good sale and wouldn’t apply the discount it’s whatever overall an okay experience I suppose
September 8, 2020
Unprompted review
Reply from Couture USA
Hi Michael,
We are so sorry to hear you are not satisfied with your recent shopping experience with us. We try our best to offer a great experience to every customer that shops with us.
All of our items are described as accurately as possible. We also try to photograph all the imperfections an item may have to show the customer what they are really getting. We apologize your item was not as described and that additional wear was not portrayed fairly. Unfortunately, regarding our Labor Day Sale we are unable to apply discounts to an order that was made before or after the sale period.
We truly appreciate your feedback, once again we apologize for any inconvenience.
Good pricing
Good pricing. The store has a wide slection of clothes and they are all in different price ranges. I managed to buy a lot of clothes from them at a affordable price which made me happy. The fact that they are all delivered to me makes it even better because I do not have to travel long distances to get quality clothes.
September 7, 2020
Unprompted review
Reply from Couture USA
Hi Carroltrent,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
I love shopping at Couture!
I love shopping at Couture! I have purchased many luxury items over the years and will continue to come back. They have amazing prices and selections but above all, great customer service. Amber and Alina are always friendly & professional which makes my shopping experience enjoyable.
September 4, 2020
Unprompted review
Reply from Couture USA
Hi Jennifer,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback. Thank you for your loyalty and support!
We hope you enjoy your new purchase!
A good clothing store
A good clothing store. I am a very big fan of fashion and I always want the trendy looking clothes. I managed to get just that from this store and I am glad that I chose it. I made my order and it did not take long for it to arrive. It was fast and reliable. I look forward to more in the future.
September 4, 2020
Unprompted review
Reply from Couture USA
Hi Theodore,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Love my bag...looks brand new
September 4, 2020
Unprompted review
Reply from Couture USA
Hi Timothy,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
The item was here quick as a wink
The item was here quick as a wink! Thanks!
September 2, 2020
Unprompted review
Reply from Couture USA
Hi Carolyn,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
Fabulous store and service
This store has the best selection I’ve seen in the Tampa area! Alina was a sweetheart and made working with her ideal very knowledgeable and not pushy at all. All in all I’m super happy with My purchase a new to me pair of Chanel espadrilles ❤️
September 1, 2020
Unprompted review
Reply from Couture USA
Hi Justin,
We’re so happy to know you had an amazing shopping experience with us at our Tampa store. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new Chanel espadrilles!
A great find even if you aren’t lucky…very happy
A great find even if you aren’t lucky to leave in Tampa! I trust and respect the staff and my quality of my purchases!
September 1, 2020
Unprompted review
Reply from Couture USA
Hi Dawn,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
This was a perfect experience
This was a perfect experience. Everything flowed smoothly. Thank you. I will be returning.
August 31, 2020
Unprompted review
Reply from Couture USA
Hi Carleen,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.